Wheel bearing failure?

[GT 550]

Bugger, what a PITA.

And you're spot on a failed diff at those km, if it is in fact that, is unacceptable. Not wishing to advise how to suck eggs but if it comes down to copping the cost yourself IMHO you could get it done for far less in the aftermarket even if you use Harrop, Torsen or similar.

If you have the time it might even be worth taking asking a diff place what they think.

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[snake bite]

Bugger, what a PITA.

And you're spot on a failed diff at those km, if it is in fact that, is unacceptable. Not wishing to advise how to suck eggs but if it comes down to copping the cost yourself IMHO you could get it done for far less in the aftermarket even if you use Harrop, Torsen or similar.

If you have the time it might even be worth taking asking a diff place what they think.

Agree totally mate as I'd want to be certain it is what they think it is. I'd also want to know exactly what is being replaced because let's face it i would be paying top dollar for them just to put shit ford oem stuff back in at top $ Labor costs just for it to fuck up in another 50000km time arrrrrrr. Any suggestions in Adelaide, KPM Motorsports? Eastside Mustang Enhancements????

 

[DFB5.0]

Update on the car. Firstly I love this car and its lucky otherwise it would be gone as I have never had to get so many things repaired on a brand new car before. So latest update after additional diagnosis they have found that it is a bearing but in the diff, now apparently they believe they need to replace the lot........now hope everyone is sitting down....cost $3900 part and labour WTF. I just can't believe how fragile this car is, anyway I expressed my thoughts on all this with the dealership, especially given its only done 55000km of normal daily driving. As I've said previously, I have a good relationship with the dealer and they do try to look after me, so they are now putting the information together and putting a claim through to Ford... let's see how Ford responds, but my view is they need to come to the party and repair because this is just BS.

The higher powered Falcon's had weak diff's as well

I know it will be hard, but try and keep calm and polite about it. All you need to do is state that 55,000 km is not reasonable such a major part of the drive line, and remind the dealer of your relationship with them.

My hunch is Ford Australia will foot the bill for the diff and leave you to pay for the labour as this seems to be a common practice for vehicles outside of the manufacturer's warranty.

I would think a price like that would buy an upgraded aftermarket item?

 

[FM GT]

I'm not an expert but I'm just gonna say I really doubt the rear diff blew up and the dealer got it wrong. We got the clutch pack disks in Australia which is stronger and can take more abuse than the Torsen ones, but even then they both should be good for at least double the stock HP. Don't think people even think of the diff as the failure point as it's generally the stuff around the diff that breaks instead.

It's probably the wheel bearing again, axles or something else. Take it somewhere else.

 

[snake bite]

I'm not an expert but I'm just gonna say I really doubt the rear diff blew up and the dealer got it wrong. We got the clutch pack disks in Australia which is stronger and can take more abuse than the Torsen ones, but even then they both should be good for at least double the stock HP. Don't think people even think of the diff as the failure point as it's generally the stuff around the diff that breaks instead.

It's probably the wheel bearing again, axles or something else. Take it somewhere else.

Yeah I agree, I doubt it the diff as well

 

[snake bite]

Update on my car, the dealer did more testing and gone with the diff replacement. They put in a request for Ford to cover the cost 100%. Ford have come back with the offer to cover 2/3 of the cost, while I still think its unacceptable for this kind of failure I have accepted it and looking at $1200 out of pocket as apposed to $3900. I hope this fixes the issue and its looking like I should get my car back early next week. I tell you I need it back to get my fix, driving the Puma loan car they gave me is so unrewarding and affecting my mental health.

 

[GT 550]

I still think its unacceptable for this kind of failure

Definitely.

Would be interesting to know what Ford thinks the service life of a diff should be, a fair trading tribunal trying to decide what's fair will often consider how much use an owner has already had from the failed component. Say a reasonable service life for this diff is 150k km and your car has 50k km, the ruling would probably be along the lines that Ford covering 2/3 of the cost is acceptable. Which is probably fine from a mathematical perspective but still sucks hugely if it's your diff that experiences a clearly premature failure because cars for reasons known only to themselves do weird things sometimes.

On the positive side, Ford could've said no which would've added insult to injury while the car is off the road for months as the case goes through the tribunal. And in the meantime the cost of a hire car would probably have been more than the $1200 beer tokens for the diff.

Still a PITA though...

 

[snake bite]

The saga of sorrow continues, quick update, my car is still at the dealership, since December 8 while they sort out the differential bearing issue. They've had a number of issues around trying to get the work done due to business closing over Christmas break. The diff had to go to a specialist that was meant to open on the 4th of Jan but didn't until a week later, suffice to say the diff was only sent off last week, so who knows how long. Also during this time I have been trying to get Ford to cover the total cost of repairs, no surprise they have refused. Im not happy and not sure what's next, at this stage I believe they will pay 50% and I'm not sure of my payment amount for me as I haven't received the details yet.

 

[GT 550]

Hmmm going to a diff specialist?! Why no new diff I wonder?

I wonder what they're charging Ford and what Ford is charging you and how the warranty will work. Maybe ask to see their bill.

Still prob better off even at paying 50% than footing the bill yourself but if you're so inclined you could pay it, get the car back, and then take them on. You lose nothing in the process other than burning whatever elements of the bridge between you and the dealer are perceived to still be in tact.

 

[snake bite]

Hmmm going to a diff specialist?! Why no new diff I wonder?

I wonder what they're charging Ford and what Ford is charging you and how the warranty will work. Maybe ask to see their bill.

Still prob better off even at paying 50% than footing the bill yourself but if you're so inclined you could pay it, get the car back, and then take them on. You lose nothing in the process other than burning whatever elements of the bridge between you and the dealer are perceived to still be in tact.

Good points, I will definitely get details etc and also ask how it will work in terms of warranty etc. 50% is definitely better than paying 100% but I'm just annoyed that I'm doing this after 55000km of normal daily driving. I have no issues with the dealership and they have always tried to look after me so I will not be burning that bridge . While Ford refused to pay any more the case manager was going to pursue other goodwill options.....what ever that means. I'm just hanging to get my car back as diving the loan car is so unrewarding and affecting my mental health

 

[GT 550]

I'm just hanging to get my car back as diving the loan car is so unrewarding and affecting my mental health

Keep hanging, every extra day of that loaner is an uptick in the enjoyment of the Mustang when you get it back.

 

[snake bite]

Happy days, Mustang back .
No more grinding sound so all good there. Let's hope that the Diff is now good for the life of the car....yeah right.

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