Sync Update Help

[favio10]

Hello all,

I hope anyone can help me. I am having connectivity problems with my sync unit and my iPhone. The bluetooth gets disconnected or sometimes the buttons on the wheel dont work. I have the base model and I know there is an update for sync but every time I download it and try to update it, it gives me a error saying it cant find the files. I called sync support to see if they can help me with this but its been 2 weeks and they haven't contacted me back and my stupid dealer is under construction and they dont know anything. if anybody have the update and can send it to me I would appreciate it. :hail::hail:

Thanks in advance.

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[Zefmeister]

what sync system do you have?

 

[Fuse]

I have the sync 5.9 update for the base model, which is the latest for my V6.

 

[Zefmeister]

It seems you have the latest update. try resetting the system through the settings and then reset the sync system itself by pushing and holding the power button and next track button and something like "sync transmission reset successfully". This is similar to pulling the sync fuse to reset.

 

[favio20]

Sorry, I had to create a new account. For some reason I've been having trouble logging in here.

See picture from my dropbox link. it says my software is v5.8 I have the 4" screen.

https://www.dropbox.com/s/alszhmfndec1i6d/IMG_1771.JPG?dl=0

Thanks

 

[Zefmeister]

Sorry, I had to create a new account. For some reason I've been having trouble logging in here.

See picture from my dropbox link. it says my software is v5.8 I have the 4" screen.

https://www.dropbox.com/s/alszhmfndec1i6d/IMG_1771.JPG?dl=0

Thanks

Did you install the 5.8 update or is that how you got the car?

 

[favio20]

Did you install the 5.8 update or is that how you got the car?

Thats how I got it. I've been trying to update it but I keep getting an error message when I stick the USB.

 

[Zefmeister]

Thats how I got it. I've been trying to update it but I keep getting an error message when I stick the USB.

what exactly did you download and put onto your flash drive and is there other things on that flash drive or did you format it before you put the sync update on it?

 

[favio20]

what exactly did you download and put onto your flash drive and is there other things on that flash drive or did you format it before you put the sync update on it?

This is what I downloaded from ford's website.

 

[Fuse]

Ford has instructions on how to unzip the files. They have to be in a certain folder structure.

 

[Zefmeister]

This is what I downloaded from ford's website.

okay so what you do is format your usb drive. make sure nothing is on your flash drive. Then copy all of those files so that includes the autoinstall.lst,, install,lst and the syncmyride folder to the root of the usb drive. If you do this correctly you shouldn't get any errors.

 

[favio20]

okay so what you do is format your usb drive. make sure nothing is on your flash drive. Then copy all of those files so that includes the autoinstall.lst,, install,lst and the syncmyride folder to the root of the usb drive. If you do this correctly you shouldn't get any errors.

Ford has instructions on how to unzip the files. They have to be in a certain folder structure.

ok, I redownloaded the update again and formated my USB but still sync gives me an error. What am I doing wrong? :frusty::frusty::frusty::frusty::frusty:

 

[Fuse]

The autoinstall.lst should not be in the SyncMyRide folder, if I remember correctly. It should be outside the folder.
Your usb should list it as:
autoinstall.lst
install.lst
SyncMyRide folder

If that doesn't work try formatting on Windows based machine to FAT32.

 

[jperls]

ok, I redownloaded the update again and formated my USB but still sync gives me an error. What am I doing wrong? :frusty::frusty::frusty::frusty::frusty:

Problem is you are using a Mac. I have the same problem. What the idiots over at Ford Engineering failed to do was to ensure that the files were labeled properly after unzipping on a Mac. Right now, you have the files named as a file-path and not the actual name of the file.

What you need to do is go to the dealer, tell them the problem, and have them install the upgrade for you... Ford has not bothered to fix this problem.

Others here on the forum have reported success using google chrome or Mozilla Firefox if you download from a windows computer.

Personally, I would leave it be and save up some money to have OEMRadio help you replace the stupid STYNC 2 with Sync 3.

Hey if any Ford people are reading this...get your software downloading and installing stuff together...seriously..it really STYNCS!

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