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Sync 3 - Android Auto Constant Disconnects

DRKNGHT

Member
Joined
Sep 15, 2020
Threads
4
Messages
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Location
Toronto
Vehicle(s)
2018 Mustang Ecoboost
Hi fellow Mustang Riders,

Glad to be a part of this community. I have a 2018 Mustang Ecoboost Premium with Sync 3.0 Build 19205.

Ever since I got the car (2 months ago), I have not been able to connect Android Auto. It connects for about 5-10 seconds and disconnects.

Things I have tried are:
  • Master Reset
  • Re-install Build 19205
  • Test with Galaxy S10 and S7
  • Different cables - Anker and Aukey
  • Reinstall Android Auto update w/ wiping cache and data, etc that are in the troubleshooting steps
  • Removed Android Auto app from Battery Optimizations

Apply CarPlay works flawlessly on the car. Also, my wife's 2020 Ford Escape (Sync 3.4) has no issues running Android Auto on the same phone and cables.

I want to see if anyone here has experienced similar issues and what they did to fix it? I still have factory warranty available in the car and would like to see if this is something that I can ask Ford to check?

Thanks!
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