SYNC 2 Radio entertainment unavailable

[tjs5oh]

I have a 2017 GT that I recently upgraded SYNC 1 to SYNC 2 as I didn't see the need for apple carplay but did not want the small non-touch screen and no GPS. I installed everything and while checking that everything was functioning correctly I noticed that it kept going from entertainment to entertainment unavailable. I read other posts with user's who had the same issue but it seems that they have no entertainment at all. For me, it works for about 10-15 seconds so I'm able to switch to my Bluetooth, FM, etc but then it goes back to the home screen and says entertainment unavailable but continues playing my bluetooth music.

Checked all fuses and all wiring everything is fine.

Does it need to be programmed or do I need some sort of premium CD as the other users?

Thanks for the help

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[Cobra Jet]

Did you use Forscan to change any of the As Built code so it’s accepting of any of the recent hardware changes you did?

 

[tjs5oh]

Thanks for the reply. I have no yet as the person I bought it from told me it was all plug and play. I thought maybe it needed to be programmed. Do you happen to have a link to know how to do it or know yourself?

Thanks again.

 

[Cobra Jet]

Ok - two more questions before going Forscan route after seeing your above reply:

Is your SYNC updated to the latest version?

Have you tried a Master reset yet?

 

[Cobra Jet]

And this thread may be helpful to you if you have not already seen it:

https://www.mustang6g.com/forums/threads/sync-3-swap-its-all-in-here.82973/

 

[tjs5oh]

I did correct. Master reset, soft reset, and fully updated. I thought it needed to be programmed but it still like works for 10 seconds when I turn the car on so I thought maybe there was another issue.

I'll take a look at that link. Thanks.

Thanks for the reply.

 

[Linkster1666]

Checked all fuses and all wiring everything is fine.

Imma gonna have to say, apparently not.

 

[Bikeman315]

Just to clarify do you upgrade to Sync 2 with My Ford Touch or Sync 3?

https://www.ford.com/support/how-tos/sync/getting-started-with-sync/what-sync-version-do-i-have/

 

[tjs5oh]

Yeah lol. I thought the same. Checked it multiple times. I’m assuming If it was wired wrong it wouldn’t work at all? It works for about 10 seconds which gives me the chance to switch to bluetooth, fml etc and plays that without stopping.

Fuses all good double, even triple checked. Assuming something needs to be programmed?

 

[tjs5oh]

Sync 2, I’ll take a look at the link. Thank you.

 

[Bikeman315]

Sync 2, I’ll take a look at the link. Thank you.

Even if you didn't want CarPlay or Android Auto changing to Sync 3 would have been a much, much better move. It is significantly better than the old Microsoft technology in Sync 2/MFT. If you are still able I would make the change. If not, unfortunately, you are not going to find a lot on here about Sync 2.

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