Cobra Jet
Well-Known Member
After reading through the initial posts and seeing the pic of the tow truck with the car on wheel dollies, I too was skeptical about how the Tow Truck operator could have f-d up the tie rods with THAT TYPE of tow equipment....
HOWEVER, with your Post reply #27, you have clarified that the FIRST Tow Operator showed up with a flat bed rig and that Tow Operator claimed your car sat too low.
Your tie rods are f-d up because the FIRST Tow Operator with the flat bed hooked the tow hooks ONTO the vehicle's tie rods and looks to have engaged the winch to start pulling it up onto the bed. My guess and assumption is, he couldn't get the car properly loaded due to an improper angle of the bed to the ground, and bent the tie rods because he HOOKED to those instead of properly hooking the vehicle. It also explains the scratches on the tie rods.
Tie Rods CANNOT support a winching by pulling the entire weight of the vehicle in order to get it onto a flatbed, they will bend...
The FIRST Tow Operator is a freaking moron and caused that damage to your vehicle. Your claim will be against him and any expenses SHOULD BE covered by that Company.
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As far as the ball joint failing, it's possible when the ball joint was pressed into the arm it was not properly seated OR the quality of the part was just inferior for that specific part as it came from the supplying vendor. A ball joint doesn't have to have 100k miles on it to fail, they can fail with 20 miles, 1k, 15k or 50k.... Just depends on the initial installation of the part, quality of the part and type of driving environment.
I would say Ford should cover the ball joint failure under warranty. Unfortunately, the other damages will have to be covered by the Tow Company because the failure of those parts was not due to craftsmanship or a failed part under normal circumstances. Now since the tow was performed by a Tow Operator CONTRACTED BY FORD, then you shouldn't have any out of pocket expenses at all, period.
If you're getting shit from your Dealer OR the Tow Company, contact member "Ford Service" on here (Deysha is her name on this forum), she is the Ford Rep on here and she can put your vehicle to a Priority level with the local Ford CSR for your region.
Initial failure = ball joint for sure and IS totally covered under the 3/36 warranty (or any additional extended warranty if you paid extra for one).
Good luck!
HOWEVER, with your Post reply #27, you have clarified that the FIRST Tow Operator showed up with a flat bed rig and that Tow Operator claimed your car sat too low.
Your tie rods are f-d up because the FIRST Tow Operator with the flat bed hooked the tow hooks ONTO the vehicle's tie rods and looks to have engaged the winch to start pulling it up onto the bed. My guess and assumption is, he couldn't get the car properly loaded due to an improper angle of the bed to the ground, and bent the tie rods because he HOOKED to those instead of properly hooking the vehicle. It also explains the scratches on the tie rods.
Tie Rods CANNOT support a winching by pulling the entire weight of the vehicle in order to get it onto a flatbed, they will bend...
The FIRST Tow Operator is a freaking moron and caused that damage to your vehicle. Your claim will be against him and any expenses SHOULD BE covered by that Company.
---
As far as the ball joint failing, it's possible when the ball joint was pressed into the arm it was not properly seated OR the quality of the part was just inferior for that specific part as it came from the supplying vendor. A ball joint doesn't have to have 100k miles on it to fail, they can fail with 20 miles, 1k, 15k or 50k.... Just depends on the initial installation of the part, quality of the part and type of driving environment.
I would say Ford should cover the ball joint failure under warranty. Unfortunately, the other damages will have to be covered by the Tow Company because the failure of those parts was not due to craftsmanship or a failed part under normal circumstances. Now since the tow was performed by a Tow Operator CONTRACTED BY FORD, then you shouldn't have any out of pocket expenses at all, period.
If you're getting shit from your Dealer OR the Tow Company, contact member "Ford Service" on here (Deysha is her name on this forum), she is the Ford Rep on here and she can put your vehicle to a Priority level with the local Ford CSR for your region.
Initial failure = ball joint for sure and IS totally covered under the 3/36 warranty (or any additional extended warranty if you paid extra for one).
Good luck!
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