Hello there, It's Kj from Need4Speed Motorsports. I would like to say Thank You for your continued patience. We appreciate each and every one of you. I apologize for the inconvenience for those of you who have made purchases and have yet to receive your wheels. There has been a greater demand for the Project6GR Wheel Brand because of the value placed on it by fellow enthusiasts like yourself. The delay in our shipment container has been hard for us all. The supply chain has been slowed and strained globally causing worldwide shortages affecting consumers like yourself due to Covid. And we are finding it hard to keep the Mustang GT fitments in stock, the 19x10 19x11 has been depleted completely for us, especially in the 7 and 10 Spokes. We currently have the 5 Spoke for the Mustang GT. We have plenty of the GT350/GT500 in stock. Again, my apologies for the wait times. As it is very frustrating for us to not be able to serve each and every one of you. Fielding phone calls telling customers "No we don't have it" or pushing back the ETA for our container is not the easiest thing to do. One thing that will ensure you will get a set is to purchase them as a "Pre-Sell", there's no risk, it's fully refundable, and it is a way to make certain that once the container is on the ground, you have set.Thought I would add my experience to this thread for what it's worth.
I placed an order for 20 inch ten spokes during the first week of January 2023. The wheels were on backorder and I was told they have a shipment coming in 10 - 12 weeks from then. We're now 11 weeks out and I hadn't heard anything, so I asked for an update on my order and was told they expect the shipment to come in another 25 - 30 days. Assuming that happens, that's about a 15 week wait in total (assuming the shipment actually comes in as I was told). I placed my order in the middle of winter (January) when things are probably slower, yet I'm still waiting. I would image the wait time for orders placed today won't be great either as we enter the busier spring/summer months, but obviously I can't say that with certainty.
I will say, Erick from N4SM has been very responsive and helpful so far throughout the entire process and gave me what I think is a fair deal on the wheels. But I am a bit disappointed with the wait time, which I know isn't entirely in their control. If the shipment doesn't come in another 4 weeks, I'll just be about out of patience at that point. We'll see what happens.
Hello, I want to start by saying "We appreciate your input and more importantly your patience". I understand the frustration that many of our customers have with placing their orders for the Project6GR Wheels. It is tough for everyone involved. I am not sure who you spoke with here, but we have had some changes here within the company, from the top to the bottom, and management has addressed the issue of making sure that we are all on the same page, especially when it comes to waiting times for wheels purchased. That still does not erase the fact that the ETA has been moved back many times, but I can assure you that if your wheels were in stock, they would be shipped and you would have them. In the event that you do not want to continue waiting, you are entitled to a full refund at no cost to you. You mentioned that you "Love the design of the wheels and the fact that they are some of the lightest 19's available", there are many out there like you, and it's hard to keep the wheels in stock, we appreciate the enthusiasm that our customers have for these wheels. Thank You again for your feedback, and if you have any questions or need any assistance with anything, Please feel free to contact us and we will be happy to assist you in any way that we can.I'd like to chime in and share my experience as well. I ordered a set of 19x10 6gr TEN wheels back in November 2022 and I was told the wheels should arrive around 2-3 weeks after my order was placed. 3 weeks go by and I haven't heard anything so reach out for an update and they say another 2-3 weeks. I continued to reach out every 3-4 weeks and I'm always told the same thing: another 2-3 weeks or 20-23 days until they arrive. Its now been 4 whole months since my order and the wheels are still "in transit."
Look, I understand supply chain and shipping issues, we are dealing with it in all different kinds of industries. What I find extremely disappointing is that I have been consistently lied to throughout this entire process by being told the wheels are only a few weeks away. If its going to take a few months for them to arrive, just be transparent and tell me instead of lying. The weather is starting to get nice here in the Northeast so my patience is growing thin. I'm willing to wait another couple weeks or so but after that, I'm likely just going to cancel and go with wheels from another company. It really is a shame because I love the design of the wheels and the fact that they are some of the lightest 19" available.
I’d say that’s a little different route LOL. Nice looking truckActually, I decided to go a different route.
We are just trying to help everyone in the best way we can. It is nothing personal nor is it intended to mislead you or others. I can hear the frustration coming through and nor will I dismiss it. We want to serve each and every one of you. I would recommend holding on, especially for what you really want. I feel that going with another wheel would be good, as there are many other wheels out there, but the Project6GR wheel was designed with your Mustang in mind.Hello, I want to start by saying "We appreciate your input and more importantly your patience". I understand the frustration that many of our customers have with placing their orders for the Project6GR Wheels. It is tough for everyone involved. I am not sure who you spoke with here, but we have had some changes here within the company, from the top to the bottom, and management has addressed the issue of making sure that we are all on the same page, especially when it comes to waiting times for wheels purchased. That still does not erase the fact that the ETA has been moved back many times, but I can assure you that if your wheels were in stock, they would be shipped and you would have them. In the event that you do not want to continue waiting, you are entitled to a full refund at no cost to you. You mentioned that you "Love the design of the wheels and the fact that they are some of the lightest 19's available", there are many out there like you, and it's hard to keep the wheels in stock, we appreciate the enthusiasm that our customers have for these wheels. Thank You again for your feedback, and if you have any questions or need any assistance with anything, Please feel free to contact us and we will be happy to assist you in any way that we can.