sphinx
Mr. Whipple
- Thread starter
- #1
As I continue to get close to purchasing a late build 2019, the past many months from spring to the late fall of 2019, with caution, I would approach current gen (2015-2019) Mustang owners with three simple questions. I first would complement their car then ask: Are you on any Mustang forums, did you purchase new, and have you had any issues with your Mustang? It's not all rainbows and lolly pops.
Keeping notes of the 27 different people I spoke with only 3 of them were on a Mustang forum and only casually. Did not ask which forum ... kept it simple. It was about a split between new vs used. I did get those that made mention they were a second or third owner. There were a couple of demo cars as well. The issues question was telling in that it prompted some very frustrating responses. That is a small sample size but the cross section of people were interesting. One lady was absolutely livid about all the problems she had with her 2016 Mustang GT, and Ford fighting tooth and nail at every step as it lead all the way to a lemon law case. She had worked at Ford!
These owners disclosed some of the very same issues found on this site with most going to the dealer for the diagnosis and repair. My conclusion on their feedback aligns with what members here have experienced with their dealer and Ford corporate at varying levels of satisfaction and those having experienced disappointment and frustration.
My observation here is that there are Mustang owners having quality problems that are not on this board, or any, going through some of the same frustrating processes. They were eager to share their story. For that I wish I had done a better job of capturing the essence of their plight. Nevertheless, based on my non-scientific findings, I know there are more owners out there that we are not aware of and those thinking they are the only ones having a problem with their Mustang.
I may have said this before but will say it again ... the way that Ford touts the iconic flagship that is the Mustang, it sure seems they sure do not give the same level of positive support when it comes to customer satisfaction. Not true in all cases but seems that the poor experiences far outweigh the good ones. What are you going to do about this Ford? If this did not matter to me then I would not have talked to people about their Mustang and have written about it. You Ford, should step up and become more supportive with the "iconic" car you design, engineer, and manufacture. Set a standard and lead the industry! Increase your response time and throughput on implementing solutions. I have no doubt that you, Ford, are on this site to help supplement the data you gather from dealerships. Be more of a presence with your customers in this capacity.
No matter the industry, I am always amazed at the level of expertise, common knowledge and level of ingenuity that owners of products work on to find and or diagnose fixes on their own outside of the assistance from the manufacture.
I gave each of those individuates I spoke with, who were not on a forum, the web address for the Mustang6g forum, letting them know there is an abundance great people and information on here.
Wonder if any signed up.
I am well aware that it's a near impossibility to get a manufacture at Fords level to listen unless their ear is getting chewed on by litigation. What prompted writing this was reading Shelby's authorized biography & watching Ford vs Ferrari among other things. I am aware that other manufactures have their issues to. This is not a comparison to others or is it a manifest to justify reasons for poor quality.
Keeping notes of the 27 different people I spoke with only 3 of them were on a Mustang forum and only casually. Did not ask which forum ... kept it simple. It was about a split between new vs used. I did get those that made mention they were a second or third owner. There were a couple of demo cars as well. The issues question was telling in that it prompted some very frustrating responses. That is a small sample size but the cross section of people were interesting. One lady was absolutely livid about all the problems she had with her 2016 Mustang GT, and Ford fighting tooth and nail at every step as it lead all the way to a lemon law case. She had worked at Ford!
These owners disclosed some of the very same issues found on this site with most going to the dealer for the diagnosis and repair. My conclusion on their feedback aligns with what members here have experienced with their dealer and Ford corporate at varying levels of satisfaction and those having experienced disappointment and frustration.
My observation here is that there are Mustang owners having quality problems that are not on this board, or any, going through some of the same frustrating processes. They were eager to share their story. For that I wish I had done a better job of capturing the essence of their plight. Nevertheless, based on my non-scientific findings, I know there are more owners out there that we are not aware of and those thinking they are the only ones having a problem with their Mustang.
I may have said this before but will say it again ... the way that Ford touts the iconic flagship that is the Mustang, it sure seems they sure do not give the same level of positive support when it comes to customer satisfaction. Not true in all cases but seems that the poor experiences far outweigh the good ones. What are you going to do about this Ford? If this did not matter to me then I would not have talked to people about their Mustang and have written about it. You Ford, should step up and become more supportive with the "iconic" car you design, engineer, and manufacture. Set a standard and lead the industry! Increase your response time and throughput on implementing solutions. I have no doubt that you, Ford, are on this site to help supplement the data you gather from dealerships. Be more of a presence with your customers in this capacity.
No matter the industry, I am always amazed at the level of expertise, common knowledge and level of ingenuity that owners of products work on to find and or diagnose fixes on their own outside of the assistance from the manufacture.
I gave each of those individuates I spoke with, who were not on a forum, the web address for the Mustang6g forum, letting them know there is an abundance great people and information on here.
Wonder if any signed up.
I am well aware that it's a near impossibility to get a manufacture at Fords level to listen unless their ear is getting chewed on by litigation. What prompted writing this was reading Shelby's authorized biography & watching Ford vs Ferrari among other things. I am aware that other manufactures have their issues to. This is not a comparison to others or is it a manifest to justify reasons for poor quality.
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