New Xpel Install Scratches

Discussion in 'Mustang S550 General Forums' started by FDHog, Nov 10, 2019.

  1. FDHog

    FDHog Well-Known Member

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    Had Xpel done on the front end of my GT last Wed. Put it out in the sun to cure today and wasn't too happy.
    Looks like the installer got a little heavy handed with the squeegee. These scratches are too heavy to self heal.
    Will be paying a visit to the installer this week. IMG_2403.jpg
     
  2. FreePenguin

    FreePenguin Well-Known Member

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    holy fuk. dude go complain! Thats not coming out, contact Xpel if they refuse to help at the store.

    Xpel customer service is top notch and will demand they tear off and re do
     
  3. FreePenguin

    FreePenguin Well-Known Member

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    I have full xpel covering, front bumper, fenders ,hood, a pillars, rear wheel impact front and behind back wheel protection, mirrors, door edge, and trunk protection, and did the deck lid. Not a single mark on my car is like that 204E933D-5BA6-4175-A999-DA86C9AD77A1.jpeg E7BE75DE-62D0-4507-9868-74E30C06637D.jpeg 90D81A29-6E6D-4414-8467-A2AC6AE2C744.jpeg
     
  4. OP
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    FDHog

    FDHog Well-Known Member

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    The shop is reputable, so I don't think I'll have a problem.
     
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  5. FreePenguin

    FreePenguin Well-Known Member

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    How did they say "dont worry about these marks, they are fine" ? I mean I cant imagine them being ok with that leaving the shop. how's the rest of the install?
     
  6. OP
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    FDHog

    FDHog Well-Known Member

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    The rest of the install is great with the exception of one little liquid bubble which will eventually disappear.
    They'll be hearing from me tomorrow. Already sent them an e-mail with pic.
     
  7. Shifting_Gears

    Shifting_Gears Well-Known Member

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    Just taking a stab at it - looks like those may not show up well without some direct light like the OP has in the pic.

    Same way swirls will blend until you shine light directly on them.

    The shop SHOULD have caught that, but if it was a genuine mistake and not a pass off of crap work that’s probably the case.
     
  8. pike bishop

    pike bishop Active Member

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    wouldn't sweat it; a good shop will make it right. not sure about expel, but my shop has installed lumar on last pair of mustangs and they make a polishing compound that can remove issues to an extent.
     
  9. OP
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    FDHog

    FDHog Well-Known Member

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    Yeah. The installer is a high end detail shop. Maseratis, Ferraris etc.
    I'm not really worried, just the PITA of going back and forth
     
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