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Need help with Steeda IRS Chasis Brace

tangguy

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Hello!

I just purchased the IRS brace from Amazon (have receipt as well), but I think its missing one (1) hardware piece circled in red. Please see the pictures. Can you please give me a price on the missing piece? or let me know from where to source it? Amazon vendor is not responding. I have opened a case for it with them.

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K4fxd

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tangguy

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K4fxd

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Give them a call.

1 (800) 950-0774
 

Rapid Red

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Yes missing part :
  1. Insert the provided 12mm x 25mm long (short) flanged hex head bolt and oversized washer, through the front hole of the rear bracket of the IRS brace into the threaded plate, that was inserted into the subframe in step 4. See Figure 2 & 4.

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rxryanm

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Give them a call.

1 (800) 950-0774
100% give them a call. They're super helpful. And you'll likely have to speak with someone even when TJ sees this.
 
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tangguy

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100% give them a call. They're super helpful. And you'll likely have to speak with someone even when TJ sees this.
Talked to them. I need to figure out how to get the missing hardware piece. Steeda sells the hardware kit for this separately for $50, but not sure why I need to buy it separately when I paid full price on Amazon. Anyways, I will talk to Tj about just getting the missing piece.
 

rxryanm

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Talked to them. I need to figure out how to get the missing hardware piece. Steeda sells the hardware kit for this separately for $50, but not sure why I need to buy it separately when I paid full price on Amazon. Anyways, I will talk to Tj about just getting the missing piece.
You definitely wouldn't need to buy it and it's hard to believe that was suggested on the phone. I'm surprised there wasn't an offer to just send it out to you. Or you could try to buy it off amazon again and return what you have currently
 

tj@steeda

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Talked to them. I need to figure out how to get the missing hardware piece. Steeda sells the hardware kit for this separately for $50, but not sure why I need to buy it separately when I paid full price on Amazon. Anyways, I will talk to Tj about just getting the missing piece.
Steeda does not sell on Amazon - you purchased the kit from a 3rd party. That 3rd party may or may not be a Steeda authorized retailer. If they are a Steeda retailer, then the missing hardware should have been communicated to them & then we would have been able to work with them on a replacement.

If you purchase from Steeda direct or one of our authorized retailers - then we warranty & provide that level of support - but since Amazon is not an authorized retailer, then it is like purchasing it second-hand where our lifetime warranty does not apply.

Hope that clears up the confusion.

TJ
 

Rapid Red

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Steeda does not sell on Amazon - you purchased the kit from a 3rd party. That 3rd party may or may not be a Steeda authorized retailer. If they are a Steeda retailer, then the missing hardware should have been communicated to them & then we would have been able to work with them on a replacement.

If you purchase from Steeda direct or one of our authorized retailers - then we warranty & provide that level of support - but since Amazon is not an authorized retailer, then it is like purchasing it second-hand where our lifetime warranty does not apply.

Hope that clears up the confusion.

TJ
And how about the counterfeit angle, would never buy car parts from an Amazombie or Fleabay.

In the world, car parts & mods. Folks copy a design, send a file to china. Add powder coating and one has no clue until it fails ........... too late, but hey got the good deal...

Real slick
 

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tangguy

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Guys stop thinking too much. I got it resolved, no worries. This product has been selling on Amazon for a few years now and there have been multiple positive reviews from S550 owners.

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Rapid Red

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I can certainly understand Steeda's product responsibility with regards to the source.

Life time, means bought from Steeda or an authorized retailer and not transferable. Same goes for short or incomplete assemblies.

Amazon knows nothing from where the product came from. Some business that went belly up (surplus). Stolen shipment, lifted from some ones front porch, 3rd party returns.

Steeda has a perfect right to deny any support or warranty for that, as they should.

Gives some one like myself that little extra benefit, keeps me coming back.
 

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I completely understand the warranty piece of it, but I’d like to think Steeda will sell the OP the missing hardware.
 
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tangguy

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I completely understand the warranty piece of it, but I’d like to think Steeda will sell the OP the missing hardware.
Yes, they sell it for $49 (hardware kit) or $30 just for the missing piece (flat threaded plate). I was able to get it from the seller on Amazon though. Did have to open an case and a few back and fourth but resolved. All good!!
 
 




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