Need help consoling my dealer

[vr4]

No. Service in most dealerships lose money. Sales makes the majority of money, iirc parts gives anywhere from 25-50% of their GP to service to keep them afloat. (My dealer it's 50, I think that's the new standard since 'express lane' was invented, as it loses money like clockwork every month by definition)

Wrong. Service department is what keeps the dealership alive.

Source: 9 years Ford tech.

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[Zemedici]

Wrong. Service department is what keeps the dealership alive.

Source: 9 years Ford tech.

I've never heard that. Been at 3 different dealerships working both ford and service over 3 years.