my switchbacks have an issue

[Diode Dynamics]

looks like the new ones have an issue too. They are sending out emails about there being a programming error in the chip that does the switchback, that was not noticed during their in house testing.
Me and a few others who just got ours in the past day or two got this:

Thanks for sharing, we actually sent this to over 250 individuals who have purchased them over the past few months. We think this affects only a small number of bulbs, but we wanted to make sure everyone is aware of the potential issue.

As I said in the letter, we failed, badly, and we'll do what it takes to make it right if you are having issues. Please email or give us a call.

You can bet that we will be doing extremely, extremely thorough testing, both in-house and in the field with dozens of test sets, before offering any new option for sale again. That's probably weeks out. Our only priority right now is helping anyone who is having problems, whether that means a refund or a new set.

Thanks,
Paul
DD

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[John S.]

DD any updates on the switchbacks?

 

[boolean]

The new bulbs that Nick sent me are perfect and are working GREAT! Folks, these are really amazing and given DD's customer focused attitude towards it I would give them the chance to make it right. I will be posting a video of mine once I get back. Very happy!

 

[Poppacapp]

Mine have not worked since the 2nd week I installed them back in May/June. I am waiting until a PERMANENTLY fixed solution is released by them before going the warranty route. I only want to change my lights out ONE more time and not have to mess with them again.

I'll drive with shitty looking marker lights for now until a solution is available.

 

[5 O UFO]

DD any updates on the switchbacks?

Went to the DD website. Still no listing. I hope it is soon.

 

[stang77]

I am having problems with mine as well. The driver side works fine. The pasenger light doesn't switch back and forth properly. DD has told me that they will send me replacements bulbs when they are in stock.

 

[SK GT]

Any update? Where can we order the fixed version

 

[imaginager]

I have had an issue with my switchbacks, as well - specifically, the right / passenger side will flicker, never the left / driver side. However, it's a bit different than what has been described. The flicker only seems to happen when the engine is not running. I noticed because I often arrive at work before the garage doors open. If I'm early enough I cut the engine but leave my parking lights on. After a very short time, the passenger side starts to flicker. I really hope it isn't happening when the car is running (on the highway), but I've never seen the flicker against the garage doors when the engine is running and I'm parked. Also, I've removed and reinstalled the LED assembly to make sure it has proper contact and that the pins are not bent. So, it's not the installation.

At some point I will probably buy replacement switchbacks once DD is sure the problem is fully resolved. I really like the look and "intended" functionality of these switchbacks, otherwise I'd swap them back for my OEM (which I keep in my car, now).

 

[Diode Dynamics]

I have had an issue with my switchbacks, as well - specifically, the right / passenger side will flicker, never the left / driver side. However, it's a bit different than what has been described. The flicker only seems to happen when the engine is not running. I noticed because I often arrive at work before the garage doors open. If I'm early enough I cut the engine but leave my parking lights on. After a very short time, the passenger side starts to flicker. I really hope it isn't happening when the car is running (on the highway), but I've never seen the flicker against the garage doors when the engine is running and I'm parked. Also, I've removed and reinstalled the LED assembly to make sure it has proper contact and that the pins are not bent. So, it's not the installation.

At some point I will probably buy replacement switchbacks once DD is sure the problem is fully resolved. I really like the look and "intended" functionality of these switchbacks, otherwise I'd swap them back for my OEM (which I keep in my car, now).

If you are experiencing any issues whatsoever, please contact us for more warranty assistance: [email protected]

Thanks!
Nick C.

 

[Mizzle51]

Thanks for sharing, we actually sent this to over 250 individuals who have purchased them over the past few months. We think this affects only a small number of bulbs, but we wanted to make sure everyone is aware of the potential issue.

As I said in the letter, we failed, badly, and we'll do what it takes to make it right if you are having issues. Please email or give us a call.

You can bet that we will be doing extremely, extremely thorough testing, both in-house and in the field with dozens of test sets, before offering any new option for sale again. That's probably weeks out. Our only priority right now is helping anyone who is having problems, whether that means a refund or a new set.

Thanks,
Paul
DD

Hey guys,

I purchased a set on 4/15 (order 11229581), installed them shortly after and noticed the flickering issue. On 5/1 I posted reporting the issue and was asked to reseat the bulbs. I have done so twice, once in June and another time last month and the light (EDIT: the switchback bulb flickers, side marker is fine) still flickers, passenger only. At first the driver did too, but since first reseat, it has not. I do see that a letter was sent to purchasers about a defect, were mine in the defective first order? I didn't receive a notice from DD.

I've already had an experience where I had to contact DD for order assistance due to delays and broken promises on ship dates so at this point, I think I have made my last purchase from DD.

Please PM so we can work this out. I'm concerned I have a unit with "programming issue", but wasn't contacted about it.

Thanks,
Mike

 

[flying dutchman]

I went through 3 sets of DD bulbs. All had problems. I finally gave up on them and got these:

https://www.amazon.com/dp/B00YDN4NQW/ref=cm_sw_r_awd_wVUdwbY0903KD

They function just like the DD bulbs. One side fit a little loose, so I put some Gorilla tape around it.

 

[Mizzle51]

I went through 3 sets of DD bulbs. All had problems. I finally gave up on them and got these:

https://www.amazon.com/dp/B00YDN4NQW/ref=cm_sw_r_awd_wVUdwbY0903KD

They function just like the DD bulbs. One side fit a little loose, so I put some Gorilla tape around it.

Thanks for the suggestion, for the time being I'm going back to Stock bulbs until things get cleared up with DD. If I got this route again, I may look this up.

 

[John S.]

I went through 3 sets of DD bulbs. All had problems. I finally gave up on them and got these:

https://www.amazon.com/dp/B00YDN4NQW/ref=cm_sw_r_awd_wVUdwbY0903KD

They function just like the DD bulbs. One side fit a little loose, so I put some Gorilla tape around it.

Thanks! I just ordered these until the next batch of DD bulbs are released and I get my replacement set from DD.

 

[Farmundeh]

I don't want to jinx it, but my problems have seemingly gone away. Has this happened to anyone else as well?

 

[John S.]

Well I just installed my switchbacks from Amazon. I must say I am rather disappointed. I'm disappointed that my $16 switchbacks work without issue and that I've been waiting since May for a set of DD switchbacks. When I finally got my DD switchbacks 1 was defective out of the package. $65 and months of waiting for nothing. These $16 (shipped!) bulbs are working perfectly. They do feel a little loose in the socket but a 4" piece of black electrical tape around the base and socket should keep it from going anywhere. Now I need to decide to continue waiting for my replacement switchbacks from DD or just get a refund and be happy I saved $50.

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