Mods And Warranty

[shogun32]

Smacking a curb, is a common reason.

no doubt. but the mechanic is paid to find/confirm the problem and note his observations - not make guesses and speculate on the motivation of the customer and a fanciful series of events.

If the service manager wants to leap to speculation that's his call. Anyway, "I see a non-Ford part so we won't even look at it" is how they handled the matter. Which is pretty high up the we-dont-want-you-as-a-customer meter. Message received and Ford dealers will be spared all future revenue from me as I take it to actual professionals who don't throw up their hands at the first excuse.

But back to the business of others with encounters.

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[ice445]

Luckily, I don't have anything to contribute, although I will say that I'm hesitant to hand my car over to a dealer so they can let it sit around for 900 years before even starting to repair anything. For anything short of a catastrophic failure, I probably won't even attempt to use my warranty. I should be pretty safe regardless though, the only real major thing I've done is some PP retrofits, like the bracing kit and the radiator. But given those are OEM parts and you'd have to look super close to even notice that any work was done, I'm skeptical it would ever be used against me.

 

[kiksbutt]

What dealer if it wasn't koons

 

[shogun32]

What dealer if it wasn't koons

Sheehy Springfield.

 

[Michael_vroomvroom]

no doubt. but the mechanic is paid to find/confirm the problem and note his observations - not make guesses and speculate on the motivation of the customer and a fanciful series of events.

If the service manager wants to leap to speculation that's his call. Anyway, "I see a non-Ford part so we won't even look at it" is how they handled the matter.

Ah, and here I was thinking stupid stuff like that was only here, where I was warned (in a friendly way and with my best interests at heart I believe) by the service manager about my non-OEM oil drain plug possibly causing problems if I were to ever bring the car in for any type of warranty work.

 

[ICU812]

no doubt. but the mechanic is paid to find/confirm the problem and note his observations - not make guesses and speculate on the motivation of the customer and a fanciful series of events.

If the service manager wants to leap to speculation that's his call. Anyway, "I see a non-Ford part so we won't even look at it" is how they handled the matter. Which is pretty high up the we-dont-want-you-as-a-customer meter. Message received and Ford dealers will be spared all future revenue from me as I take it to actual professionals who don't throw up their hands at the first excuse.

But back to the business of others with encounters.

Like I stated in a post a few up from this one, I am glad I don't have to deal with these KAREN'S , any more.
We let a LOT slide if the customer was mild mannered and honest, We'd see what we could do to fix the issue.
The guy that told us , hay , I had a 150 hot on it, and forgot it had 87 in the tank when I went to the track, We'd do all we could to help that guy. The guy that had the car "tuned, blew it up, then flat out lied about it, got no help.
Customers that acted like entitled KAREN's, Got we are booked till x date , 2 weeks out. hoping that customer took their ride and bad manners someplace else.

 

[Bikeman315]

Yes, real inconspicuous lol...

Yeah, @NoVaGT, what’s your first name.

 

[shogun32]

We let a LOT slide if the customer was mild mannered and honest,

I'm not seeing how I quality for Karen status. The work-order was conveyed in a perfectly sanguine manner. "there is a clunk in the front and there are 2 stages to turning the wheel. Can you check the driver-side inner tie-rod or otherwise identify the problem and fix it under warranty?"

The TRUE (Mercedes no less) mechanic had 2 hours previously driven my car all of 50 yards and identified the problem navigating a parking lot to the service bay. The Ford mechanic drove it to his lift around a couple of sharp corners too and likewise should have been able to immediately put his finger on the problem. He saw an aftermarket part on the car and gave up. That ASE certification sure proved useful.

 

[ICU812]

I'm not seeing how I quality for Karen status. The work-order was conveyed in a perfectly sanguine manner. "there is a clunk in the front and there are 2 stages to turning the wheel. Can you check the driver-side inner tie-rod or otherwise identify the problem and fix it under warranty?"

The TRUE (Mercedes no less) mechanic had 2 hours previously driven my car all of 50 yards and identified the problem navigating a parking lot to the service bay. The Ford mechanic drove it to his lift around a couple of sharp corners too and likewise should have been able to immediately put his finger on the problem. He saw an aftermarket part on the car and gave up. That ASE certification sure proved useful.

I did not say YOU fall into that branding, but if the shoe fits, lace that baby up.
I stated I am just glad I don't have to deal with the entitled karens, that think we need to bow to them while they pitch a fitt.

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