How does warranty work with ford?

Discussion in 'Shelby GT350 Mustang' started by Niz55, Jan 21, 2020.

  1. Niz55

    Niz55 Well-Known Member

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    Is been about 6 months now since i took my car to the dealer to have the loose gas door fixed and I have been calling the dealer and ford service 1800 number and I am not getting any response. The dealer keeps telling me ford has to approve it and when I call ford they are telling me to contact the dealer. The case has been escalated and I am still getting no where.

    I paid 60k plus for this car and I can't even get a simple repair done. God knows when times comes and I need bigger repairs.
     
  2. proeagles

    proeagles Well-Known Member

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    Find a better dealer. This is ridiculous.
     
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  3. Scoobs

    Scoobs Well-Known Member

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    Agree, this sounds like a dealer problem. Ask the dealer for proof they have sent request in to Ford.
     
  4. thill444

    thill444 Well-Known Member

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    Agreed on finding another dealer. Something doesn't seem right.
     
  5. Voodoo Velocity

    Voodoo Velocity Well-Known Member

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    It is ridiculous a dealer does not jump on a warranty repair. The dealer gets paid by Ford for the warranty work. And they get a happy customer with a fix they need not pay for. This should be a win win for the Dealer. Something smells that the dealer is not getting approval to do the warranty job. And I would suspect it is something about that dealer.

    Agree, the issue is with the dealer.
     
  6. Shift

    Shift Well-Known Member

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    Sorry to say man, you have a shitty dealer service department and advisors. The guy I've been working with does everything in his power to get my concerns resolved, and with great results.
     
  7. OP
    OP
    Niz55

    Niz55 Well-Known Member

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    Yes i am making an appointment to take it to another dealer and i hope they will fix it or else i will just go ahead and do it myself.
     
  8. OP
    OP
    Niz55

    Niz55 Well-Known Member

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    Which dealer?
     
  9. Frank.Herbst

    Frank.Herbst Well-Known Member

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    I wasn't happy with my Service Advisor so I talked to the Service Manager. He changed me to another Service Advisor that was more experienced and that changed my service for the better. No complains after that.
     
  10. OP
    OP
    Niz55

    Niz55 Well-Known Member

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    I also spoke to the service manager he told me we are a private dealership and you need to call Ford and please do not bother my service advisor because he can't do anything for you and is out of our hands .
     
  11. Frank.Herbst

    Frank.Herbst Well-Known Member

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    Another dealer was a good suggestion.
    Best of luck.
     
  12. OP
    OP
    Niz55

    Niz55 Well-Known Member

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    I am at another dealer now and waiting for them too see the car.


    I might even trade my car with this.IMG_20200121_150343712_HDR.jpg
     
  13. Frank.Herbst

    Frank.Herbst Well-Known Member

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    I jus
     
  14. ExtantPuzzle

    ExtantPuzzle Well-Known Member

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    That seems like a reasonable trade, but are they gonna throw in anything else to make it square?
     
  15. OP
    OP
    Niz55

    Niz55 Well-Known Member

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    I believe they are. This one also. IMG_20200121_152639654_HDR.jpg
     
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