Dinosoar
Well-Known Member
- Joined
- Dec 26, 2013
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- Northern Virginia
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- www.dinosoarmotorsports.com
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- 2008 Mustang GT (Track Car Only); 2019 Jetta GLI
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- #1
Okay, I've posted elsewhere on this matter under the Suspension Topic, for obvious reason, but so far, this has been an epic fail of Ford and its dealers (two of 'em).
On May 3rd, I noted a metallic rattle in the front left of the car. Thought the wheel lugs were loose. Did my investigative process, the took it to the dealer where I bought it. They identified the strut mount failed. However, they wanted to replaced the whole strut assembly. Since the strut assemblies are not available, and they were not willing to replaced the strut mount (even though they were in stock) saying those parts were not in stock. I even had one by then, and they refused to install my part even though in it's unopened Ford packaging. They even told me they don't get parts from other dealers...knowing that other dealers have strut mounts in stock.
Needless to say, I left and took to another dealer. They said they heard no noise. I pleaded to try again the next day, they did, and heard it. They replaced the front left control arms, but no success; doesn't matter what the other dealer found. Then they "said" they replaced the strut mount, and that finally worked, they said. Sure enough, I drove it home (2 miles) and did not hear it. I did, however, see how the mechanic used the full on impact wrench treatment on my alloy Shelby wheels from MRR...totally ground down all the paint on the lug recesses. Took a pic, sent it in as I got home. Ford dealer blew me off. A week later, I drove it. Of course, the noise is back and worst than ever...getting worst by the mile. The strut is totally failing now. I took a video of the noise...you don't even need to test drive it anymore, just light fist-bang the tire to hear the noise and you can even see the wheel moving a few millimeters!! I sent the video, and asked if safe (I think it's unsafe). Would you believe they totally blew me off again. That was two weeks ago.
I called Ford Corporate. They opened to cases on each dealer. Still, nothing from either dealer after a few days.
I cannot drive the car now, and I will fix the car. I am in the process of watching YouTube videos and getting tools to replace the strut mount. I will fill you all in later.
The big thing is what the second dealer said. She said there was the thinking that my upgraded tires might have caused the mount to fail. I upgraded a PP1 car from the OE tire to a GT350 front tire (295-35/19); no other mods. I think it'll be a coup and a half if dealers, or worse Ford, starts suggesting you not upgrade your tire size as it might overwhelm the OE components...even on a PP1 car. [The PP2 and Shelbys have the MagnaRide and different strut mounts].
Technically, I don't know what's wrong. I am working to get the video uploaded so I can get some thoughts. I have two dealers saying the strut mounts,so... Both took three days to come to that conclusion. I am worried the second dealer did change the mount and it's something worse.
I am beside myself that I cannot get a dealer to fix the car. My new 2018, built in April 2018 and the strut failed at 5200 miles! WTF?!
On May 3rd, I noted a metallic rattle in the front left of the car. Thought the wheel lugs were loose. Did my investigative process, the took it to the dealer where I bought it. They identified the strut mount failed. However, they wanted to replaced the whole strut assembly. Since the strut assemblies are not available, and they were not willing to replaced the strut mount (even though they were in stock) saying those parts were not in stock. I even had one by then, and they refused to install my part even though in it's unopened Ford packaging. They even told me they don't get parts from other dealers...knowing that other dealers have strut mounts in stock.
Needless to say, I left and took to another dealer. They said they heard no noise. I pleaded to try again the next day, they did, and heard it. They replaced the front left control arms, but no success; doesn't matter what the other dealer found. Then they "said" they replaced the strut mount, and that finally worked, they said. Sure enough, I drove it home (2 miles) and did not hear it. I did, however, see how the mechanic used the full on impact wrench treatment on my alloy Shelby wheels from MRR...totally ground down all the paint on the lug recesses. Took a pic, sent it in as I got home. Ford dealer blew me off. A week later, I drove it. Of course, the noise is back and worst than ever...getting worst by the mile. The strut is totally failing now. I took a video of the noise...you don't even need to test drive it anymore, just light fist-bang the tire to hear the noise and you can even see the wheel moving a few millimeters!! I sent the video, and asked if safe (I think it's unsafe). Would you believe they totally blew me off again. That was two weeks ago.
I called Ford Corporate. They opened to cases on each dealer. Still, nothing from either dealer after a few days.
I cannot drive the car now, and I will fix the car. I am in the process of watching YouTube videos and getting tools to replace the strut mount. I will fill you all in later.
The big thing is what the second dealer said. She said there was the thinking that my upgraded tires might have caused the mount to fail. I upgraded a PP1 car from the OE tire to a GT350 front tire (295-35/19); no other mods. I think it'll be a coup and a half if dealers, or worse Ford, starts suggesting you not upgrade your tire size as it might overwhelm the OE components...even on a PP1 car. [The PP2 and Shelbys have the MagnaRide and different strut mounts].
Technically, I don't know what's wrong. I am working to get the video uploaded so I can get some thoughts. I have two dealers saying the strut mounts,so... Both took three days to come to that conclusion. I am worried the second dealer did change the mount and it's something worse.
I am beside myself that I cannot get a dealer to fix the car. My new 2018, built in April 2018 and the strut failed at 5200 miles! WTF?!
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