Crashed before delivery

[v8hgt]

No easy way to put this but I have just taken a all from the dealer who tells me a customer drove into the side of my newly delivered but not yet collected car today and damaged the door and front wing.
Parts have been ordered for a new wing and new door.

He will be sending pictures shortly but I'm not sure I want to take collection of a brand new and repaired mustang as much.
If the parts are simply bolt on and the damage is superficial, is it that bigger deal where the part was fitted, factory or dealer?
Would you take the delay And accept a repair, or push back for a fresh in crashed car and possibly start the order journey again?
Pics coming shortly

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[Gibbo205]

No easy way to put this but I have just taken a all from the dealer who tells me a customer drove into the side of my newly delivered but not yet collected car today and damaged the door and front wing.
Parts have been ordered for a new wing and new door.

He will be sending pictures shortly but I'm not sure I want to take collection of a brand new and repaired mustang as much.
If the parts are simply bolt on and the damage is superficial, is it that bigger deal where the part was fitted, factory or dealer?
Would you take the delay And accept a repair, or push back for a fresh in crashed car and possibly start the order journey again?
Pics coming shortly

Tell them you want to visually inspect the car before repair, then after repair you will inspect the car again and then decide if you wish to collect or not.

Also advice them that because of this what kind of compensation are they going to offer you, maybe a free upgrade to 5yr warranty and diamond bright protection or whatever they call it?

 

[tooley]

That's a tough call when you wait as long as we have for the cars, but ask yourself what your do if a replacement was available tomorrow

I'd wait for a replacement rather than relying on getting a perfect panel fit and paint match.

My car is currently at the dealers having several quality issues resolved. Usual poor communication. In my current mood I'd get my money back and buy a BM or Audi

 

[Spider]

I personally wouldn't accept a repaired car no matter how well the repair was done unless there was some kind of deal on offer. In fact I'm not sure I would want it at all...

If you're not happy then there are a number of cancelled cars in the country and I'm sure the dealer has connections. Ask them the try and find a replacement you are happy with...

 

[CoventryCapri]

Absolutely gutted for you.

Go and have a look at it before you decide anything, let them fix it (which they'll do whether you have it or not!) then look at it again.

If you're happy with the job once its done go for it with a bit of compensation, if not, get re-ordered and get them to prioritise build and delivery which they can do!

 

[Manders Mustang]

[MENTION=25127]Spider[/MENTION] only issue - His is a My17 the cancelled at MY16s, no major diff's other than possibly colour and Sync 3.

I'd do as [MENTION=13598]Gibbo205[/MENTION] says; see the damage before, see it after (TAKE YOUR OWN PICTURES) and demand some 'sweeteners' to take the car.

The car won't be given a "CAT" so it's fine for a resale point of view down the line as nobody will know it's 'crashed'.

Just make sure the above is agreed with dealer; and you're good to go... Should you still want it, that's your choice.

Whether fited by Ford, or at Flat Rock, no major differences if you ask me!

 

[GR11M]

You're never going to feel the cars new :(

 

[Kristian87]

Ahh man, that sucks! Personally I would have a new one built. They can get them built and shipped relatively quickly. To wait for something so long and not have perfection seems wrong IMO.

 

[cobrakid]

....and make sure if you do decide to take it... THE CAR / VIN is not put into an accident data base!

That will devalue the car in the future by a lot!

 

[Sudaf]

You're never going to feel the cars new :(

Agreed. I am trying to put myself in his situation and it makes my heart skip a few beats. Not sure if I want to go through this waiting period again either. Still do not have my car and no matter what you all say about, "before you know it, you'll have your car" BS! It is driving me up the wall.:headbonk: Dreaming about driving it, then having to wake up and realise it's still not even built, ffs!:frusty:

Bottomline, depends on how passionate you are about your (YOUR) new car. You'll always know it's had damage before it got to you. I do not know if I would take it or re-order another. Gotta be your choice.

 

[Cypress98]

Hi,

Sorry to hear the news . . .

Personally I'd want a new car, having waited this long, but a replacement would be some time away.

I'd ask the dealer what they can do for you to help and what options are available

 

[SteveS]

Really sorry to hear this :(
I don't know that I could take the wait on a replacement being built/shipped unless the dealer could organise a temporary replacement (Mustang) whilst that was happening.
If you do decide to accept - and no one could blame you for that after the wait so far - I would want to know how long it'll take to get the parts, as it hasn't been a quick process for others, and i'd also want to see the removed parts alongside the fixed car to ensure they haven't just repaired the damage. With new parts fitted the car *should* be as good as factory (many cars have bodywork issues when arriving at the dealer).
Just imo, don't envy your decision.

 

[Glenn G]

If repaired, the panel alignment will probably be better than it comes from the factory, sometimes I think the QC is run by this guy.

In all likely hood all that happened was the door and fender got hit at parking speed by some punter who should have been paying more attention, a new door skin and fender will be all required.

Lets face it, unfortunately ,statistically most of us will suffer equal or worse damage during the life of the car.

 

[GR11M]

Pics or it didn't happen!

 

[stevec]

Aghh, so gutted!!

I can only say what I would do.

I am impatient so I would not want to wait.

1. First, I would as to see the car. I would insist in an independent specialist looking at it for me.

2. If considering a replacement, I would see what they can get ne and when.

3. If keeping the car I would see what I can get out of them. What, if any, mods were you considering?

I had loads od mods in mind when waiting for my car so I would see what I can get out of the while its in the paint shop/with them

Track pack spoiler
Stripes
Lowering Springs

etc etc.

I would also check out and get reviews of where they are suggesting the repair gets done.

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