Clutch Noise

[Kristian87]

Hello All,

I wanted to hunt around for info before I head back to Think Ford Guildford...the more I can arm myself with, the better.

So I have some noise when disengaging the clutch, mainly in 1st/2nd just as the clutch is being released/brought up and at low rpm. I would describe it as a subtle metallic grinding/rattle/whirring noise. Not always noticeable but when it is, it's unpleasant & I would imagine it's noticeable from the outside.

I should point out that this is something Ford looked at whilst they had it in for the leak issue. According to them, they felt that they had addressed this. From the limited feedback I got, they lubricated part of the clutch switch. Means nothing to me but may mean something to someone else?

From other reading, I know that the throw out bearing can be to blame. Is that another name for the switch? :shrug:

Anyway, noise is definitely still there so I'm hoping to get them to check again.

Anyone else had similar issues? Any feedback/notes, greatly appreciated. Really pissing me off to have all these little niggles right now, so I'm doing everything I can to get them sorted!

:cheers:

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[Gibbo205]

Most likely throw out bearing mate.

Ford won't want to do much until the point of failure I am afraid, you could maybe keep on pushing them and leaving the car with them, which might annoy them to the point of fixing it or they may just say they looked at it but never really did.

Take it back again, be sure they document it, also call Ford UK customer services and note the issue.

If they don't fix, drive until it breaks, then when they try to claim its not covered by warranty due to wear and tear, point out on time/date you made them aware of such an issue numerous times.

 

[hinch]

[MENTION=25127]Spider[/MENTION] had a similar issue with his when he first got it can't remember if he finally got it fixed properly or not.

 

[Kristian87]

Most likely throw out bearing mate.

Ford won't want to do much until the point of failure I am afraid, you could maybe keep on pushing them and leaving the car with them, which might annoy them to the point of fixing it or they may just say they looked at it but never really did.

Take it back again, be sure they document it, also call Ford UK customer services and note the issue.

If they don't fix, drive until it breaks, then when they try to claim its not covered by warranty due to wear and tear, point out on time/date you made them aware of such an issue numerous times.

Thanks Gibbo, I guess the question is - is it in any more danger of breaking if it's making unusual noises? If so, then that's justification for a replacement/fix. Trying to communicate this reasoning to Ford is frustratingly difficult, due to my only contact being with the service desk staff. I will have to be a lot more thorough this time.

They did nothing of my buzzing speaker either.

 

[avocet]

My 15 clutch operation in 1st 2nd gear was always a wee bit of a cog/bearing noise.
I thought it was the nature of the gearbox or the clutch bearing.Some others have said similar but i didn't do anything to mine.

 

[Gibbo205]

Thanks Gibbo, I guess the question is - is it in any more danger of breaking if it's making unusual noises? If so, then that's justification for a replacement/fix. Trying to communicate this reasoning to Ford is frustratingly difficult, due to my only contact being with the service desk staff. I will have to be a lot more thorough this time.

They did nothing of my buzzing speaker either.

Yes and no.

In most cases such a noise would mean increase wear rate, I know Kaptain and Centurion had/have some gearbox/clutch issues maybe they can chime in.

But also the MT82 is a bit of a noisy transmission, it is well documented that it has a few issues, though albeit minor and mainly around clutch and release bearing.

Ford addressed it on S550.2 by changing the clutch, clutch plate and release bearing to an updated type which vastly improved the clutch and feel, unfortunately Ford won't update older gen cars with an issue to the new setup as they also made changes internally to the gearbox along with different ratios.

Call Ford UK, tell them you are totally unhappy, you want it fixing to your satisfaction immediately and want a response with a solution within 7 days. Leave it to them, or forget about it and just enjoy the car until it breaks, as it might never happen.

 

[Kristian87]

Call Ford UK, tell them you are totally unhappy, you want it fixing to your satisfaction immediately and want a response with a solution within 7 days. Leave it to them, or forget about it and just enjoy the car until it breaks, as it might never happen.

Waiting for a call back right now! I demanded a new carpet after they decided not to pull it out for 3 weeks. Haven't gone direct to FordUK yet, but good to have that in my pocket if I need it...

 

[kapiteinlangzaam]

Mine did the same.

Also had the problem of the pedal (often) never fully returning.

Documented by my local Ford garage in November 2016.

Clutch exploded (literally) in Aug 17. Either down to a faulty CRB or a defect in the plate.

Ford told me to jog-on and didnt pay a penny (for two reasons).

1) Initially due to the fact I had line-locked it.

When I pointed out 'so what' ..... they changed their tune and refused due to

2) The car has a remap.


I fully expect Ford to mug you off and do nothing and pay for nothing. They are embarrassingly poor when it comes to customer service.

The only good news is that when it does go pop, its not extortionate to replace at sub 1k GBP incl. labor (at a Ford garage).

 

[Kristian87]

Mine did the same.

Also had the problem of the pedal (often) never fully returning.

Documented by my local Ford garage in November 2016.

Clutch exploded (literally) in Aug 17. Either down to a faulty CRB or a defect in the plate.

Ford told me to jog-on and didnt pay a penny (for two reasons).

1) Initially due to the fact I had line-locked it.

When I pointed out 'so what' ..... they changed their tune and refused due to

2) The car has a remap.


I fully expect Ford to mug you off and do nothing and pay for nothing. They are embarrassingly poor when it comes to customer service.

The only good news is that when it does go pop, its not extortionate to replace at sub 1k GBP incl. labor (at a Ford garage).

Agree re customer service, really is a half arsed approach they take! I remember reading your drama, but luckily I haven't got the line lock/tune & I don't have to contend with Ford in more than one country!

This is all helpful guys, thanks for the input.

Going to have to be that shitty customer to get the level of service I'm entitled to I feel.

 

[Gibbo205]

Agree re customer service, really is a half arsed approach they take! I remember reading your drama, but luckily I haven't got the line lock/tune & I don't have to contend with Ford in more than one country!

This is all helpful guys, thanks for the input.

Going to have to be that shitty customer to get the level of service I'm entitled to I feel.

Really is a shame your not more local to me. As the Ford garage I started using all I had to do was say change this and they did not even question it they absolutely loved doing warranty work and bent over backwards to help.

When my rear caliper seized, I said will both rear disc, pads be changed so all done in a pair, yes of course sir and you can keep the old ones too as they are not damaged.

When I took it to them because the other garage never changed the header tank and it was a little dis-coloured, I said I'd really like a new one, they said nope agreed, we will get you one in and re-flush the system and fit for you.

I spotted something, I smelt something amiss or just took a dislike to a noise the car made, they agreed every time and carried out the work.

This is what I do not get about Ford, normally franchised dealerships go mad for warranty work as they get paid by Ford at book rate, so say they do a job that by the book is 4hr, but they complete it in 2hr, they still get paid for 4hr work.

It is only Ford I ever met who were well annoying to deal with, until I found the dealership local to me. Other cars I've had warranty work was never an issue, Mitsubishi, Porsche, BMW they have not argued or try to wriggle out, they just did the job and did it well.

If I'd not found my local dealer I'd have probably given up with mine a long time ago as Bristol Street made ownership quite saddening. :(

Dealers can really change your experience with a car.

 

[Kristian87]

Dealers can really change your experience with a car.

^^ this. It can make all the difference. Certainly my dealership experience to date has left a sour taste in my mouth, and it does take some of the shine out of the car if I'm honest. I know for a fact that any servicing will be done anywhere but Ford!

V8_Motor also seems to have a decent dealership & is in close contact with the technician who shares the passion for the car. Sadly both are waaay outta my way.

 

[Gibbo205]

^^ this. It can make all the difference. Certainly my dealership experience to date has left a sour taste in my mouth, and it does take some of the shine out of the car if I'm honest. I know for a fact that any servicing will be done anywhere but Ford!

V8_Motor also seems to have a decent dealership & is in close contact with the technician who shares the passion for the car. Sadly both are waaay outta my way.

That is it if you can find a technician who enjoys what he does and likes your car, your all sorted.

Ford are so lucky the Mustang is the amazing car it is and has the heritage it does otherwise it would of flopped I feel as its a great car but most dealerships customer service leaves a lot to be desired. Of course Ford are not alone in this many other brands can be just as bad and like I say it is down to dealership.

 

[Centurion07]

Mine was fine for 10K miles and then started making a noise.

Had two mechanics listen to it from two different dealerships; first one said "yep, definite problem there", second one said "they all sound like that, even Fiestas".

He also added that they were prepared to take it apart and have a look but if they didn't find a definite fault there then I would be on the hook for the total cost as Ford wouldn't pay a penny and as Kaptein has demonstrated, they will try and wriggle out of it even though his was 100% a manufacturing fault rather than caused by anything he did.

I wouldn't hold your breath.

 

[mtabers]

Is this the noise you are referring to? I am in the process of trying to diagnose/determine next steps. Hoping it is clutch/TOB related not transmission internals...

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