Change to lengthy EDD Common Reason

[Bucky69]

Unfortunately, all these answers lately coming from Ford are simply "canned answers" and not the result of true CS research. Very disappointing IMO :thumbdown:

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[DarkHorse850]

Unfortunately, all these answers lately coming from Ford are simply "canned answers" and not the result of true CS research. Very disappointing IMO :thumbdown:

Agreed..

 

[Jmeo]

Unfortunately, all these answers lately coming from Ford are simply "canned answers" and not the result of true CS research. Very disappointing IMO :thumbdown:

Agreed x 10000


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[berserker_sid]

Agreed... first level of frustration is COTUS.. then canned answers

 

[texag70]

Many on this forum, including myself, and most likely several others not on this forum have recently experienced a a lengthy delay in their EDD from what was initially displayed in COTUS. My initial EDD was 11/17 then changed to 12/18. After a few PMs with Ford Service it's obvious they truly don't know why or aren't saying. This is my build:

Stock Order (7/2/14)
Blend Date (10/29/14)
Build Date (11/01/14) according to both COTUS and ETIS
COTUS showing "Awaiting Shipment"

Mustang GT Premium 5.0
Ruby Red Metallic CC
6 spd auto
401A
50 YA pkg
Nav
3.55
Spare Tire
Reverse Assist
Enhanced Security

If you see anything or in common please reply. Hopefully whatever the issue is fixed soon and the EDDs come back to reality.

Update: This morning COTUS updated my EDD from 12/18 back to 11/25 and shows "In-Transit". Obviously good news but I'll take a wait and see approach. Appears several others in the 10/26 build week have also had their EDDs updated and brings it back from December to November dates. If anything changes I'll update on this thread.

 

[5.0-PoPo]

THAT WOULD BE AWESOME!! ^^^^^^
But mine hasn't moved :( and now I'll have full blown Cotus-sypha-lytus!!!! :lol:

 

[L8APEX]

I have a blend date of Nov 10, 2014 but ETIS shows 30.11.0002. Does that mean my build date will be 11/30?

 

[humster21]

I have a blend date of Nov 10, 2014 but ETIS shows 30.11.0002. Does that mean my build date will be 11/30?

Nope it is a placeholder till the real one is put in it's place.

 

[L8APEX]

Nope it is a placeholder till the real one is put in it's place.

Okay thanks.

 

[texag70]

I have a blend date of Nov 10, 2014 but ETIS shows 30.11.0002. Does that mean my build date will be 11/30?

No. This is standard notation when the car is in-processing or even in production. Actual build date will not show until the car is actually built. Your best idea when the car will be built is when it goes into the in-processing phase. When the car is ready to be built the Window Sticker option will appear in COTUS. When you click on the window sticker it pops up in a new window. At the top of the window sticker is a date listed above BLEND. The number 1 precedes the blend date. For example my blend date was 10/29/14. The blend date on the window sticker was 120141029. Car was actually built on 11/01 and that date showed up in ETIS on 11/03. Hope that helps.

 

[Safire149]

Here is the reply email I got from Ford. The emphasis added is mine:

My name is Genesis, I am from Ford`s Customer Relationship Center (CRC). I have reviewed your email inquiring the Estimated Delivery Date of your Ford Mustang.

Our records indicate that your vehicle is in ‘awaiting shipment’. There are a great number of variables that may affect production scheduling and delivery:

· Option packages
· Special powertrain combinations
· Delivery delays of components
· Certification and quality inspections
· Transportation of the vehicle to the specified dealership

As such, it is not possible to guarantee a specific delivery date. Additionally, please note that dealerships are assigned different allocations on a monthly/yearly basis. The number of vehicles allocated to a dealership would be based on several variables. A dealership's allocation will also affect your waiting period as your dealership will only have a certain amount of vehicles at their disposal. Please note that the average vehicle production period is from 8 - 10 weeks from the order submission date to the factory; not the date your order was placed at the dealership.

Your sales representative at your selling dealership is in the best position to track your vehicle order. We recommend that you contact the dealership's Sales Department for further assistance in this matter.

Thank you for contacting Ford Motor Company.

Sincerely,

Genesis
​

Lol, I emailed Ford and got the exact, and I mean verbatim, response. Clearly this is a basic answer that is not customer specific. I'm glad Ford won't even take the time to look into someone's order.

 

[Mustang Convert]

Good news! After a few days of having my EDD pushed back a month to Dec. 18, I checked late last night and it has moved back to Nov 22. It was originally Nov. 20 before it got pushed back.

 

[clrsky]

Here's my story... Ordered 5/23, Vin about 6/20. Build started 9/26, Blend Date 10/01. After build was completed EDD was 10/21. The car never left "Awaiting Shipment". So the EDD came and went. I beat on dealer and then Ford CS to no avail but after 3 days of trying to get the Regional rep to call and bugging Ford, it went into "In Transit" and EDD showed as 11/19. Two days later it went to 11/16 and still there so I am hoping a week from today I will have it. Seems like Customer service at ford, especially regional reps, have no clue what is going on. My car sat from 10/01 till 10/30 on some lot in Flat Rock awaiting shipment. Makes no sense and still have not gotten a story on why?? Good luck guys still waiting!

 

[EleanorsBullitt]

My EDD just jumped from 11/28 to 12/30 this morning! I'm hoping it moves back to the original EDD like it has for others who've experienced this

 

[2wheels4me]

Build week of 11/17; EDD bumped from 12/6 to 1/3. I am not amused.

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