paul1967
Well-Known Member
I had the same issue with my car - i was told it was a "labeling" issue. Put my car on hold for 2 weeks at the rail yard. Funny thing, when my car was delivered to the dealer, it still had the pre-production window sticker - no price or EPA details.Finaly we found what is missing !
I had the confirmation from Ford Customer Care Director. The stupid Issue I'm talking about it's the Window Sticker.
Yes, the sheet that they put on the Window at the dealer.
Ford Canada doesn't want to deliver the car to the dealer without it inside the car.
I already have it because I printed it in May , the dealer has also a copy but Ford need to put this sheetof paper by themself inside the car! The Director said : could take days, weeks and we hope you will get your car soon ! She has no actions plan, she only can send e-mail and wait hoping to get answers soon.
I can understand it may be mandatory to deliver the car with that sheet of paper in the Window but it's a one hour issue to ask someone from Ford to go there and fix it. The sheet is available on the Internet.
So the car is at 30 minutes from my home, I can't get it because this admin Issue !
If you have not already, call Ford service and get a case started with your car. i did that and it helped to move it along.
Good luck!
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