PatrickGT
Well-Known Member
- Joined
- Jun 18, 2016
- Threads
- 3
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- 599
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- Location
- Chandler, AZ
- Vehicle(s)
- 2017 GT PP
Incorrect. The best companies have trust in their customers and display respect towards them by not taking their money for any amount of time to replace defective product that they produced and the customer has installed on their vehicle.
If you want to know what the best companies do with customer service, spend some time researching Nordstrom and Costco. Never a charge to return, no core exchanges, no questions, no receipts. The best companies do that, struggling companies that don't respect their customers charge for shipping out product to make up for a defect and charging for core exchanges when they've produced something substandard that is now on a customer's car... sometimes resulting in additional labor charges for the customer on top of the shipping charge and core charge. You can't be taken seriously positioning yourself as the best of anything when your margin profiles don't even allow for customers to receive defect-free product without an additional charge for shipping.
After all, there is a reason I'm not the only one who took exception to the core charge and shipping charges. Multiple customers, or potential customers, did exactly that... for very good reason. Pay attention to your customer feedback, that's what the best companies do.
If you want to know what the best companies do with customer service, spend some time researching Nordstrom and Costco. Never a charge to return, no core exchanges, no questions, no receipts. The best companies do that, struggling companies that don't respect their customers charge for shipping out product to make up for a defect and charging for core exchanges when they've produced something substandard that is now on a customer's car... sometimes resulting in additional labor charges for the customer on top of the shipping charge and core charge. You can't be taken seriously positioning yourself as the best of anything when your margin profiles don't even allow for customers to receive defect-free product without an additional charge for shipping.
After all, there is a reason I'm not the only one who took exception to the core charge and shipping charges. Multiple customers, or potential customers, did exactly that... for very good reason. Pay attention to your customer feedback, that's what the best companies do.
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