After 5 months at the rail yard, my 2022 GT finally arrived

[Lunixor]

This is an update to my previous thread:
https://www.mustang6g.com/forums/threads/mustang-stuck-at-rail-yard-for-over-a-month.173074/

I ordered my 2022 Mustang GT last year, it was built on January 13th and got delivered to the local rail yard/holding lot on February 10th. Since then, it has been repeatedly delayed by Ford. Neither the dealership nor Ford had any answers as to why, citing only a "quality hold".

I attempted to escalate the situation to the regional Ford rep, I called Ford customer service many times, and even reached out to Ford on Twitter. No one could provide answers or an ETA for delivery. In the meantime, many other Mustang GTs were being built and delivered to customers while my order idle.

Two weeks ago, after exhausting all other options I decided to mail a written letter to the CEO of Ford Canada, Beverly Goodman. Earlier this week I had an Executive Liaison call me from the CEO's office apologizing about the situation. She said that they had now expedited my car for immediate delivery to the dealership and that the defective part would also be shipped for replacement.

2 days later the car is now finally at the dealership. It got flat towed and delivered on a transporter all by itself. Supposedly, there is a defective "valve oil seal" (or something similar) that needs to be replaced which was causing the hold up.

I wish Ford would have communicated this situation better over the last several months. It's a bit ridiculous that it had to get escalated to the CEO in order for the car to get delivered. In any case, I'm happy it's here and hopefully the part arrives within the next few days and I can finally drive it.

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[tosha]

Beautiful car, congrats. Tell the dealer not to drill any bumper holes

 

[Gnatsum21]

Finally! Car got extra service all by itself!
Nice color too. You fought for it!

 

[AvalancheSVT]

that thing is purdy. that spoiler has really grown on me.

 

[jblue]

that thing is purdy. that spoiler has really grown on me.

It's my favorite spoiler out of all of the choices.

 

[TrackMustang]

Glad the wait is finally over, congrats on receiving a beautiful ride

 

[noac]

What sucks is the paint went through months of abuse sitting out there along with the natural items in the engine and undercarriage. I would pass on it and order a new one.

 

[Lunixor]

What sucks is the paint went through months of abuse sitting out there along with the natural items in the engine and undercarriage. I would pass on it and order a new one.

The condition of the paint and the car appears to be fine. It’s going to be professionally detailed and ceramic coated so I’m not concerned. I’m not about to wait another 6+ months for a new car hahaha.

 

[TonyNJ]

Save any correspondence you have from or with Beverly Goodman. That will be a nice piece of history years from now. Nice car btw.

 

[Jay87]

The spoiler on these cars is what sold me...

 

[TnWHTMARE]

Sweet ride, love the color too! Congrats!

 

[Tacticly]

This is an update to my previous thread:
https://www.mustang6g.com/forums/threads/mustang-stuck-at-rail-yard-for-over-a-month.173074/

I ordered my 2022 Mustang GT last year, it was built on January 13th and got delivered to the local rail yard/holding lot on February 10th. Since then, it has been repeatedly delayed by Ford. Neither the dealership nor Ford had any answers as to why, citing only a "quality hold".

I attempted to escalate the situation to the regional Ford rep, I called Ford customer service many times, and even reached out to Ford on Twitter. No one could provide answers or an ETA for delivery. In the meantime, many other Mustang GTs were being built and delivered to customers while my order idle.

Two weeks ago, after exhausting all other options I decided to mail a written letter to the CEO of Ford Canada, Beverly Goodman. Earlier this week I had an Executive Liaison call me from the CEO's office apologizing about the situation. She said that they had now expedited my car for immediate delivery to the dealership and that the defective part would also be shipped for replacement.

2 days later the car is now finally at the dealership. It got flat towed and delivered on a transporter all by itself. Supposedly, there is a defective "valve oil seal" (or something similar) that needs to be replaced which was causing the hold up.

I wish Ford would have communicated this situation better over the last several months. It's a bit ridiculous that it had to get escalated to the CEO in order for the car to get delivered. In any case, I'm happy it's here and hopefully the part arrives within the next few days and I can finally drive it.

my mach one was ordered October 12 2021 completed production five weeks ago it still is not at the dealer when the dealer does get it I’m gonna make them wait a few weeks till I even consider picking it up and if they try to pull that BS with price protection with me I’m gonna call Ford Motor Company direct you know how bad it is for the paint on newly manufactured vehicle to sit for months at a time especially in a railyard with rail dust from metal flake are you kidding me

 

[Tacticly]

This is an update to my previous thread:
https://www.mustang6g.com/forums/threads/mustang-stuck-at-rail-yard-for-over-a-month.173074/

I ordered my 2022 Mustang GT last year, it was built on January 13th and got delivered to the local rail yard/holding lot on February 10th. Since then, it has been repeatedly delayed by Ford. Neither the dealership nor Ford had any answers as to why, citing only a "quality hold".

I attempted to escalate the situation to the regional Ford rep, I called Ford customer service many times, and even reached out to Ford on Twitter. No one could provide answers or an ETA for delivery. In the meantime, many other Mustang GTs were being built and delivered to customers while my order idle.

Two weeks ago, after exhausting all other options I decided to mail a written letter to the CEO of Ford Canada, Beverly Goodman. Earlier this week I had an Executive Liaison call me from the CEO's office apologizing about the situation. She said that they had now expedited my car for immediate delivery to the dealership and that the defective part would also be shipped for replacement.

2 days later the car is now finally at the dealership. It got flat towed and delivered on a transporter all by itself. Supposedly, there is a defective "valve oil seal" (or something similar) that needs to be replaced which was causing the hold up.

I wish Ford would have communicated this situation better over the last several months. It's a bit ridiculous that it had to get escalated to the CEO in order for the car to get delivered. In any case, I'm happy it's here and hopefully the part arrives within the next few days and I can finally drive it.

Wow ford doesn’t even put plastic protection on the panels I like other manufacturers

 

[Rob911]

Wow... after messaging with you regarding our shared ordering woes... I saw your pics in this thread and realized that we have the same car.... color and pp1, lol

 

[LSchicago]

Why would the flat tow a Mustang? Rear wheels are supposed to be off the ground when towing these. I just yesterday heard of a car that sat over 3 months in a rail yard because the battery was dead. Glad they resolved the issue for you.

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