Gnatsum21
Well-Known Member
- Joined
- Oct 31, 2021
- Threads
- 12
- Messages
- 1,070
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- Location
- Fort Lauderdale FL
- Vehicle(s)
- Former: GT 21 Roush Twister Orange RIP | ECO 2016
- Thread starter
- #1
Ford Mustang 2021 GT, 5.8k miles
So, today I was about to leave my home when I found out my car battery was dead. Not one peep coming from the car. Tried to charge it but wasn't able to hold the charge, tried 3 times, even retightening the cables, etc. Had my neighbor to hook up his gadget, same results, just be sure.
Called "Ford Roadside Assistance" (from now on RSA), after explaining everything, my info, VIN etc., the lady gave me a new number to call. I was like, why? She couldn't explain why. So I called that number, same deal, all my info, VIN, blah blah. Then they set up a towing truck to have it towed to Ford. Everything was planned out. Got the txt truck on the way. After more than 2 hours of waiting I called RSA back. No history of my call, or what was setup. Had to do it all over again. Personal info, VIN, address, etc etc.. Setting up a new towing truck and asked my if it would be possible to tow to a different Ford dealer. Meanwhile the people at "my" Ford are expecting me since the shop closes at 5 pm today. After being put on hold for 10 minutes or more, another guy picked up the call, hey, this is RSA, how can I help you? Poor guy.. I was like..what?? Same game again, personal info, address, VIN, etc... After a while it clicked finally.. I told him, you know what? It's 3 pm now, I originally called in at 11 am to get help, for a dead battery, and having my car towed (!) to a Ford dealer?!
I am taking things in my own hands now, getting my own battery, put it in and case closed. If the battery won't charge then we will have another day to play games. But not today.
Sorry for ranting, but Ford RSA did not deliver, not at all. Thank god the car is in the garage, otherwise I would be still sitting somewhere.. I hope if any of you will ever have to call RSA you'll get much better service. Maybe you already had. Cheers. L
So, today I was about to leave my home when I found out my car battery was dead. Not one peep coming from the car. Tried to charge it but wasn't able to hold the charge, tried 3 times, even retightening the cables, etc. Had my neighbor to hook up his gadget, same results, just be sure.
Called "Ford Roadside Assistance" (from now on RSA), after explaining everything, my info, VIN etc., the lady gave me a new number to call. I was like, why? She couldn't explain why. So I called that number, same deal, all my info, VIN, blah blah. Then they set up a towing truck to have it towed to Ford. Everything was planned out. Got the txt truck on the way. After more than 2 hours of waiting I called RSA back. No history of my call, or what was setup. Had to do it all over again. Personal info, VIN, address, etc etc.. Setting up a new towing truck and asked my if it would be possible to tow to a different Ford dealer. Meanwhile the people at "my" Ford are expecting me since the shop closes at 5 pm today. After being put on hold for 10 minutes or more, another guy picked up the call, hey, this is RSA, how can I help you? Poor guy.. I was like..what?? Same game again, personal info, address, VIN, etc... After a while it clicked finally.. I told him, you know what? It's 3 pm now, I originally called in at 11 am to get help, for a dead battery, and having my car towed (!) to a Ford dealer?!
I am taking things in my own hands now, getting my own battery, put it in and case closed. If the battery won't charge then we will have another day to play games. But not today.
Sorry for ranting, but Ford RSA did not deliver, not at all. Thank god the car is in the garage, otherwise I would be still sitting somewhere.. I hope if any of you will ever have to call RSA you'll get much better service. Maybe you already had. Cheers. L
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