Why do dealers lack basic business sense/details?

[5.Oh Crush]

This happens almost every time, not limited to GT500. I have contacted every dealer with a GT500 @ MSRP. I understand it auto populates MSRP. The salesmen mostly always says its for sale at MSRP, even if I tell them there are usually ADMs. I get through questions, window sticker, deposit info, and etc. They then tell me GM will contact later. After all that, the GM tells me its 20K ADM. UGH! Seems to lack good general business sense. Where's the morning Pep talk to sell more shit!

Then after I give all my info, they try to contact me every day (spamming) to buy something else.

What can i do to earn your business?! Beach, please! Its exhausting for sure. But, Yes, I have been searching for a almost a year. About 10-20% of dealers said they had MSRP, but sold to a local person or early on. A lot of dealers said they didn't have any info on allocations before the fall. Then too late.

I guess the bar is so low. I would make a killing in the business. It doesn't cost them anything to prep your people. It does cost you business when you don't do the small stuff.

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[mavisky]

When demand outweighs supply, product will be priced accordingly. The dealership will only get a few of these and they want to make every penny possible on each one. There is no obligation to sell it at any less than what another customer might pay for it. If you're not willing to pay ADM and no other buyer is willing to either, the price will eventually come down. At this point in time though people are willingly paying ADM's so not selling to you isn't costing them any business at all and in fact selling to you at MSRP would cost them lost profit margin.

I wish you the best in finding one to purchase, but until there's no one willing to pay more than you are for the car they'll always wait for that higher paying buyer.

 

[16Kobra]

When demand outweighs supply, product will be priced accordingly. The dealership will only get a few of these and they want to make every penny possible on each one. There is no obligation to sell it at any less than what another customer might pay for it. If you're not willing to pay ADM and no other buyer is willing to either, the price will eventually come down. At this point in time though people are willingly paying ADM's so not selling to you isn't costing them any business at all and in fact selling to you at MSRP would cost them lost profit margin.

I wish you the best in finding one to purchase, but until there's no one willing to pay more than you are for the car they'll always wait for that higher paying buyer.

Basically what a sales person told me when we were purchasing my wife's EB in Tampa Fl. I was complaining about ADM and he made the same point. I can see it their way as someone is always willing to pay to get it first.

 

[5.Oh Crush]

When demand outweighs supply, product will be priced accordingly. The dealership will only get a few of these and they want to make every penny possible on each one. There is no obligation to sell it at any less than what another customer might pay for it. If you're not willing to pay ADM and no other buyer is willing to either, the price will eventually come down. At this point in time though people are willingly paying ADM's so not selling to you isn't costing them any business at all and in fact selling to you at MSRP would cost them lost profit margin.

I wish you the best in finding one to purchase, but until there's no one willing to pay more than you are for the car they'll always wait for that higher paying buyer.

Thanks. I understand ADM. This is about them not communicating the information.

 

[mavisky]

Thanks. I understand ADM. This is about them not communicating the information.

Having worked in the automotive sales industry for a few years back in the early 2000's I can assure you that the average salesman knows less about the cars he's selling than the average buyer. I used to do guided walkthroughs of every vehicle for our dealership for the sales reps and 1 month later they'd be lucky to find the 12v charger point or explain the difference between ABS, TCS, or stability control. All they care about is who the easy sale is and doing as little as possible to make that next sale. Sure there are outliers, but most of them wouldn't comprehend the conccept of ADM aside from the fact that "this new car is special so we marked it up so I get paid more".

 

[5.Oh Crush]

Having worked in the automotive sales industry for a few years back in the early 2000's I can assure you that the average salesman knows less about the cars he's selling than the average buyer. I used to do guided walkthroughs of every vehicle for our dealership for the sales reps and 1 month later they'd be lucky to find the 12v charger point or explain the difference between ABS, TCS, or stability control. All they care about is who the easy sale is and doing as little as possible to make that next sale. Sure there are outliers, but most of them wouldn't comprehend the conccept of ADM aside from the fact that "this new car is special so we marked it up so I get paid more".

Makes some sense. I guess I'm expecting too much from a Ford salesperson to know. I can go high end dealers and they know the prices of the cars. They know the rare and collector's ADMs. I figured is was part of the job, knowing the product/price.

 

[Minn19]

I have no problem with the ADM as that is how the US economy works. But, I do have a problem with dealers obscuring their price or attempting a bait and switch like tactic with their pricing. Just post what you want for the car and make sure all of the listings are accurate. It would save everyone a lot of time.

 

[mavisky]

Makes some sense. I guess I'm expecting too much from a Ford salesperson to know. I can go high end dealers and they know the prices of the cars. They know the rare and collector's ADMs. I figured is was part of the job, knowing the product/price.

You have to remember that 90% of the car salesmen out there were probably selling cell phones in a mall kiosk before they took the job. Those that succeed know enough detail to make the sale and move onto the next. Those who can't don't last long. Turnover rate is extreme in that industry as the dealers know that if they hire some kid in he'll probably sell 3 cars to friends and family before he washes out and they'll make more on those 3 sales than the 6 months of baseline pay they make. If you catch one of those washouts in that 6 month window, good luck.

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