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Transmission warranty issues

Gas Genie

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I have a 2015 track pack GT with 21k on it
It keep popping out of second gear and making a
Grinding noise when it does... I took the car to a
On the north side of Houston for repair.
They call me 2 days later and said that the trans needed to be replaced and or rebuilt and it wasn't going to be covered under warranty due to ABUSE!!!
($2600 for rebuild) ($3800 for a new trans)
I asked what did they mean by abuse and they stated that due to hot spots on the clutch... I show up to the dealership an hour later and asked to see the clutch. The service advisor tells me that the trans was still in the car. I asked how did they see hot spots on the clutch and he called his service manager.
The service manager stated that due to the amount of wear on the rear tires and the exhaust on the car that it has been driven hard and 9 times out of 10 it was hot spotted....

Can anyone refer me to a good service department in Houston who isn't trying to BS me
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astolt12

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lol wow.

get that in writing and frame it, thats solid gold.
 

SK GT

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One of the facebook members of the Houston group works at Planet Ford. May try there. What dealer is it at now?
 
OP
OP

Gas Genie

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One of the facebook members of the Houston group works at Planet Ford. May try there. What dealer is it at now?
The car was at LONESTAR FORD but I picked it up yesterday.
Any idea what his name is!!!
 

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GT Pony

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offroadkarter

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You could try Tommie Vaughn Ford, I have a friend whose step father is the service manager there.
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