Typical wait for Warranty Work?

[ebstang]

I have a minor oil leak on a car under factory warranty. I was told that I would need to leave my car for roughly a week to have it looked at.

Is this normal?

Location - Southern California.

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[moreause]

this can't be true ?

maybe wait a week, but not leave it there for a week ?

 

[ebstang]

I wish it wasn't true. For it to "Officially" be in the queue, the car has to be at the dealership. I live close to the dealership and offered to bring it by as soon as I get the call that it's ready to be worked on, but that wouldn't work. He didn't expect the wait time to go down any time soon.

 

[keltymd]

Ford dealers suck and unfortunately that is the world we live in. I had one sit on the lot for weeks waiting to be looked at for an issue with a tick only to be told to pick it up after a few weeks because they would not look at it due ot the fact I installed an oil air separator.

 

[moreause]

then i would say the dealer in you country suck's lol

over here you just drop it off like any other job

 

[ricardocabesa]

I wish it wasn't true. For it to "Officially" be in the queue, the car has to be at the dealership. I live close to the dealership and offered to bring it by as soon as I get the call that it's ready to be worked on, but that wouldn't work. He didn't expect the wait time to go down any time soon.

That's a serious load of crap that your car has to physically be there to be considered in the queue for a warranty repair,or any repair. Dealing with other brands and also Ford.I have never heard that. That is dealer-specific bullshite.
Regarding the original question,repair times vary quite a bit depending on the season. In winter,when all the snowbirds disrupt life in our area for up to 5 months,things really back up at most dealerships. From April to Thanksgiving,no problem.

 

[ElAviator72]

I have a minor oil leak on a car under factory warranty. I was told that I would need to leave my car for roughly a week to have it looked at.

Is this normal?

Location - Southern California.

Is it the timing chain cover leak?

My dealer had the car for ~24 hours and had the problem fixed. They replaced the timing chain cover gasket. This involves taking off the valve cover and oil pan, and locking the camshafts with a keeper...so it is a fairly major job (if it's the same repair my Ecoboost needed!).

I lived with the problem for almost a year, as it was next to impossible to get a rental car at the dealer (recalls on other Ford products). Just had to add a quart of oil every ~3000 miles or so...

 

[melwff]

did you buy the car at the dealer where you are trying to get warranty work done?

 

[codemanstang]

Socal?

What dealer??
Because we got some of the worst. Took 15 days for Ken Grody crap ford to fix a creaking door handle and rotate my tires.

Costa Mesa Ford, dont bother, i still gotta get their work fixed from door latch recall.

 

[ElAviator72]

did you buy the car at the dealer where you are trying to get warranty work done?

Yeah, I ordered the car and bought it from the same dealer...they're probably the best Ford dealer in the area. The service team advisor knows me by name (from earlier work/troubles...), so they know to treat me well ;)

 

[ricardocabesa]

I have a minor oil leak on a car under factory warranty. I was told that I would need to leave my car for roughly a week to have it looked at.

Is this normal?

Location - Southern California.

Are they providing a loaner?

 

[Ebm]

This is pretty much the dealership wait time right here.

 

[melwff]

the original poster

Yeah, I ordered the car and bought it from the same dealer...they're probably the best Ford dealer in the area. The service team advisor knows me by name (from earlier work/troubles...), so they know to treat me well ;)

That question was meant for the OP

 

[PJR202]

I just make an appointment. It's the same at any dealer for any brand I've dealt with.

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