But did you do any other type of "offense" to make them feel this way?Lol, I did not commit any criminal offenses. No peeing in their coffee, no driving my car through their showroom..
Without knowing the full story I would contact a lawyer or see if Rachel or Tricia can put you into contact with a regional director/manager of sales for your region.And to those who mentioned talk to Rachel or Tricia, I already called the Ford customer relations and they talked to the dealer in question and they couldn't do anything.
I think maybe the only "offense" I committed, was maybe hurting their feelings? I didn't insult, curse at them or anything else.But did you do any other type of "offense" to make them feel this way?
Please do pull the lawyer card, and also ask them if they ever heard of "Sawgrass Ford" and what social media has the power to do.
To sum it up in a few words... I told my salesman that he could been better at communicating with me, such as giving me monthly updates. I haven't talked with anybody at the dealer by phone since early last month and hadn't heard any updates. I email the salesman saying blah blah blah I'm not happy because of the lack of communication and then I ask him to tell the sales manager who placed my order to call me. Then instead of the sales manager, I get the big manager who informs me that he's not selling me the car because I said that their customer service needs work and I'm not going to be happy with them. He said that he didn't want to deal with me because I was "unhappy". I did mention the post purchase survey in the email exchanges.