Sync3 Display

[ajfrench2]

My Sync3 screen of my 2017 Ecoboost Convertible no longer responds to touch commands. Voice commands and input from radio knobs and steering wheel buttons are fine. It’s just when I try to tap the screen with my finger that nothing works.

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[16Fastback]

https://www.ford.com/support/how-tos/sync/sync-3/how-do-i-perform-a-sync-3-master-reset/
Also some functions don't work while driving/moving.

 

[ajfrench2]

https://www.ford.com/support/how-tos/sync/sync-3/how-do-i-perform-a-sync-3-master-reset/
Also some functions don't work while driving/moving.

Tried the soft reset several times to no avail. Cannot perform a master reset because nothing happens when I touch anything on the screen with my finger.

 

[ajfrench2]

Cannot do a master reset since I don't get any reaction when pressing any commands on the display.

 

[MiamiGT350]

Sounds like the touchscreen is bad, which a thin wire mesh that overlays the display.

A few things you can try, but likely futile:

1. Ensure nothing else is "touching" or depressing the screen around the edges from trim, etc.
2. Give the screen a good cleaning with a glass cleaner.
3. Perform a Hard reset by disconnecting the battery.
4. Here's a link to resetting all the versions of SYNC, some of which are not touchscreen... maybe one of these options or leads you to a dash settings menu: https://www.ford.com/support/how-tos/sync/troubleshooting/how-do-i-perform-a-sync-master-reset/
5. On the steering wheel, try holding Volume down and Right buttons:

If you need to replace the screen...
I am not sure about compatibility with your Ecoboost, but Midway has used SYNC screens: https://midwaymustang.com/collections/2015-radios-subwoofers-amps

Good luck!

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