PBD, starting to regret picking them.

[Pistol_91]

Sir, with all due respect, get off your “custom tune” having horse.

Well when you have a car that has 3 mods that constantly stalls at slow speeds and a tuning company that says "you don't need a re tune for long tube headers", charges you a couple hundred dollars just to "look" at a few datalogs, it's pretty pathetic service if you ask me. Especially when you pay a ton of money to have a barely modded car running correctly. It's not a high horse at all. It's facts. Sorry, sometimes they hurt.

Sponsored

 

[Pistol_91]

Yep that's basically where my head is at. I did infact ask for a refund today after I received another email from them wanting to move onto the next tune. ....move onto the next tune? I havent gotten any feed back on the issues with the first one...or any feed back on the data logs they asked for and I sent...I'm not moving on to the next one lol. hells no.





I figured the initial tune file would be a cookie cutter baseline. And in all honesty that would have been fine most likely. Had it not created an issue. My expectations are realistic. I don't expect much from a pump gas tune on a stock car, even for the E85 tune.

The difference between me sticking with them or jumping ship was probably just a few extra sentences in an email.

I had the same expectations and a similar experience in the past

 

[SolarFlare]

Well when you have a car that has 3 mods that constantly stalls at slow speeds and a tuning company that says "you don't need a re tune for long tube headers", charges you a couple hundred dollars just to "look" at a few datalogs, it's pretty pathetic service if you ask me. Especially when you pay a ton of money to have a barely modded car running correctly. It's not a high horse at all. It's facts. Sorry, sometimes they hurt.

This is all very vague. Idk what headers you put that changed your tune that much. I put headers on a tuned coyote in 2017 and nothing really changed. So it sounds like you introduce some variable like a vacuum leak in one of those mods. Everyone acts like their car is different than the other tens of thousands that rolled off the assembly line.

 

[Pistol_91]

This is all very vague. Idk what headers you put that changed your tune that much. I put headers on a tuned coyote in 2017 and nothing really changed. So it sounds like you introduce some variable like a vacuum leak in one of those mods. Everyone acts like their car is different than the other tens of thousands that rolled off the assembly line.

The problems were happening before the headers were installed. Installing the headers gave me an excuse to try to get a re tune from said tuner. Changing headers doesn't change a lot but having a quality tune and moving your o2s back a bit helps if adjusted. Pretty difficult to get a vacuum leak installing a CAI and catback. Funny how the vacuum leak magically disappeared on their 93 tune but on their e85 tune, it was very present. Stock tune, no problem. So no matter what reason you may try to find to point towards a mechanical issue, it wasn't one. It was the dog shit tune. I wouldn't be posting my 2 cent if I didn't actually have a problem with said "cookie cutter tune".

 

[vaeevictiss]

Wengerd...Wengerd...Wengerd...or if you want who made PBD great, get with Rob Shoemaker.

I agree. I've been very happy with him but with more and more people flocking to him he HAS to be getting burned out lol. I dunno how he does it. Ive sent him emails late at night not expecting a response till the next days business hours and he's responded a few minutes later.

I also wouldn't recommend PBD, and I'll go as far as saying i wouldn't recommend Rob either mainly because i don't know if he was responsible. There's a guy here that blew his motor with a PBD tune and when they got into the tune they found out the knock sensors were shut off completely.

I believe this was before Rob left, so he may or may not have been the one responsible, but it's enough for me to avoid him.

A lot of people recommend Lund as well and people on FB love to yell about how "everyone's tunes are built off Lund tunes". Whether or not that's true, countless people have gone to Wengerd with fucked up Lund tunes and he got them running smoothly.

 

[Angrey]

These types of threads are littered throughout the forum. It's the drawbacks of going with a very large tuning shop sometimes.

Some of us want truly custom service and we're willing to pay extra for it, but you have to look at it from both sides of the equation. Big shops deal with all sorts of customers and unfortunately, it's inevitable, they start to assume and treat all customers with certain low level baseline (i.e. like everyone's an idiot, etc).

If you're wanting a more "custom" experience, you're going to have to go with a smaller, more custom tuner. There are pros and cons to this.

Large tuner shops get to see thousands and thousands of logs. Chances are, unless you're doing something truly unique, they've seen the combo. They also get the experience and knowledge of addressing virtually every hiccup, problem, etc. So they're usually pretty good at resolving things because they've resolved a BUNCH of things in the past.

But here's where that other side of the equation starts to come in. Once they grow, they start to spread the tuning tasks among a group. Then you become a "ticket" or a faceless task for them to address. The tuner you're communicating with today may not have been the guy that you communicated with last week. When they're lazy or in a rush, they may not even take the time to go back through all the correspondence to re-familiarize themselves with you and your vehicle. This is where the "tell me all your mods" stuff comes in. That's literally the tuner saying "I'm too lazy to go back through everything and I'm just trying to move this ticket off the to do list, so instead of ME spending my time, why don't you just remind me of everything because I'm lazy and in a hurry."

In the end, MOST people have good experiences with big tune shops, but as they grow bigger and bigger, unless you're a sponsored race team or in the cool guy club, you'll get treated just as some idiot off the street does.

I recommend researching some of the smaller or more up and coming shops/tuners.

Hell, if it were me and I was starting over again, I'd contact @engineermike and see how much money he wants to setup a custom tune for you.

 

[rolfe.oliver]

Nope... They are not. Majority of tunes from big name companies are minor mods like intake and exhaust. They're all cookie cutter tunes. Not actual custom tunes. Takes dozens of logs to do that. Not 3 revisions. It usually works out good for most. But like me and others, there are problems with a cookie cutter tune.

There are only SO many variations, so it is to a point where base files for a certain injector, fuel, MAF housing, etc. just works and does not need 12 revisions to "dial in" a combo, unless it is completely foreign

 

[SolarFlare]

There are only SO many variations, so it is to a point where base files for a certain injector, fuel, MAF housing, etc. just works and does not need 12 revisions to "dial in" a combo, unless it is completely foreign

People want tuners to start with them completely from scratch. I mean, with that thought, when you go to the restaurant why not ask the chef to go kill a cow, and grab potatoes and veggies from the garden for you.

 

[rolfe.oliver]

People want tuners to start with them completely from scratch. I mean, with that thought, when you go to the restaurant why not ask the chef to go kill a cow, and grab potatoes and veggies from the garden for you.

Obviously my car was built on a Wednesday, and the computer was built on a cloudy day, so your Revision 87 base file is NOT going to work on my car.

Please start from scratch. I will not be satisfied unless we do 34 logs, thank you.

 

[SolarFlare]

Obviously my car was built on a Wednesday, and the computer was built on a cloudy day, so your Revision 87 base file is NOT going to work on my car.

Please start from scratch. I will not be satisfied unless we do 34 logs, thank you.

exactly. Even if you have something exotic, a known tuner has a base file to massage to fit your specifics when it comes to injectors, fuel, etc. even if it’s a custom turbo kit you just give them your details on how it’s laid out and chances are they touched something like it. Sorry to burst your bubble, but coyote has been out for 14ish years you’re not breaking ground on anything new.

 

[rolfe.oliver]

exactly. Even if you have something exotic, a known tuner has a base file to massage to fit your specifics when it comes to injectors, fuel, etc. even if it’s a custom turbo kit you just give them your details on how it’s laid out and chances are yes touched something like it. Sorry to burst your bubble, but coyote has been out for 14ish years you’re not breaking ground on anything new.

No sir, your Roush 2.3, ID1050X, Fore double, and T56 car is not "groundbreaking" or "something they haven't seen yet..."

 

[Angrey]

I don't care if they rob the tune from another shop or build their own new software and reinvent the wheel. I just want it to work.

When I reached out to a big name firm about the car going into limp mode on the E85 race tune, they first blamed the MAF. So I swapped out the MAF. Then they swore it had something to do with air leak somewhere. After back and forth, I simply uploaded their Flex tune (which I had on before the full race tune) and the issue went away. I'll leave you to decide whether it was a mechanical issue or a tune issue. One of their tunes worked fine. The other did not. They insisted it wasn't the tune. I simply ran the remainder of the time on my Flex tune until I went to the next tuner after my build.

 

[SnowFox]

People want tuners to start with them completely from scratch. I mean, with that thought, when you go to the restaurant why not ask the chef to go kill a cow, and grab potatoes and veggies from the garden for you.

I know what your trying to say I do. However I can't resist pointing out those types of restaurants are all over the stix now

 

[SnowFox]

Was gonna share an update. But got deployed for potential medical "event" turned out to be nothing. Either way I didn't have time to resolve or contact anybody.

 

[GrabberBargeCaptain]

Having worked jobs with ticketing systems like what i'd imagine tuning companies use, it's possible the employees have KPI to meet regarding how fast they respond to tickets.. and them replying with gibberish makes their numbers look better as it resets the clock so to speak. Lame.

Sponsored