My Ingot Silver V8

[twiggy]

Another thing, they need to sort this quick, i'm within my rights to reject the car but only have 30 days from having the keys, i'll give them 2 weeks to find and fix the problem then i'll start talking about a replacement (even if I have to wait 9 months) or money back.

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[Centurion07]

Thanks for the advice guys, I went out in one at the weekend and it didn't make the sound, Ford still want to compare it to others which seems odd as even thickos like me can even work out it shouldn't sound like it is, thing is they say they're waiting for a car to compare it to, seems odd as they always seem to have a couple of Mustangs kicking around the dealership whenever I've been there, they said they'll contact me today.....guess what, they didn't.

That sounds a bit strange.

Even if they didn't have other cars there yours won't be the first one they've driven so it sounds like you're being fobbed off for some reason. I'd be down there telling them to sort their shit out. It's not like you're asking them to remove a part from a demo to fit to your car (which, IMO, is how they should be sorting problems).

 

[twiggy]

Can't understand why they seem to think it maybe normal for them to sound like it is, if other owners cars sounded like it does then every car would be being returned, they said they've checked to make sure nothing is loose and it's not a hose leak but even I can tell it's either the gear box, drive shaft or clutch that's doing it, just think they don't want to go down the route of taking big things apart which I think is the only way this is going to get sorted, just feel in total limbo with this, I have zero confidence in the servicing department sorting this out, in the mean time, time is ticking away and the rejection time is getting shorter, don't want to end up stuck with the dam thing as it is, I couldn't sell it on because I wouldn't want to sell something that's not right to someone else as that wouldn't be fair.

 

[SteveS]

Might be worth mentioning that you will reject the car if not fixed. They may be hoping you just take it away and drive it til it properly breaks.

 

[twiggy]

Well I was told I could collect it the day I took it in and when they had one to compare it to they'd let me know, i was on my way in then i decided if i'd picked it up then i'd end up going back and forth with the problem, in the end i headed home and called them saying i won't pick it up till they've resolved this problem, i'll be honest i hated leaving it there but i have to remain solid in this, a lot would say i haven't really given them a chance to fix it and yes that's true but i think what they've said so far has given me no confidence in them sorting it any time soon.

 

[Col3371]

Email, don't rely on verbal. Just to time-stamp your conversations.

 

[Kristian87]

Feel angry for you mate, tell them if it's not fixed by the end of the week you will be rejecting it. That will put some pressure on them. Kick up a fuss (which I'm sure won't be too hard considering your situation!) and if they can't turn it around quickly, tell them they had better hurry up a build you another car! You have waited so long, it would be silly to accept something that isn't perfect. Can always try escalating to Andy Barratt? Pi55 poor yet again from Ford

 

[Manders Mustang]

[MENTION=21573]twiggy[/MENTION] I'm with Kristian, kick up a fuss. You're within your rights to refuse the car, and they're out of their rights to sell the car as it's obviously got issues with it that would require post delivery warranty work. Give them a time frame, stick to it, or walk. Plenty of cancelled orders popping up everywhere for you to jump onto should you require a need to.
You shouldn't have to accept a car with an issue, and if it has an issue and is fixed, have a half-arsed fix done on it. Except nothing more than perfection!

 

[Gibbo205]

Feel angry for you mate, tell them if it's not fixed by the end of the week you will be rejecting it. That will put some pressure on them. Kick up a fuss (which I'm sure won't be too hard considering your situation!) and if they can't turn it around quickly, tell them they had better hurry up a build you another car! You have waited so long, it would be silly to accept something that isn't perfect. Can always try escalating to Andy Barratt? Pi55 poor yet again from Ford

This.

Mine needs warranty work, they went to sort it, but then realised they also needed another part (drivers window scratching itself), and they then said once the part arrives they'd need the car for several days.

I pretty much laughed and told them as the car has the window minor scratch, puddle lamp on drivers side has melted that I shall bring it to them for fixing in a few months when they know what they are doing.

I love the car but Ford's service is to be frank absolutely shockingly poor, they have not being trained at all on how to repair and service these cars and to be frank I'd rather not have a bunch of people looking at my car who don't seem to know what they are doing.

It is a real shame because the sales guys are absolutely superb and really want to help but their hands are tied. Such a shame, I shall re-visit the warranty work I need doing in a few months when hopefully they have done some other cars and then know what they are doing and don't think it takes 2-3 days to strip down a door panel to change the glass. I could fit a clutch, gearbox myself in my drive quicker than that.


Twiggy, email them in writing what your expectations are and if they are not met the car shall be rejected under the sales are good act blah blah blah, also cc Andy Barrett in your email as that might give it some additional weight.

Sorry if my response seems harsh but Ford need to improve service levels and suitable courtesy cars should be available.

 

[twiggy]

This.

Mine needs warranty work, they went to sort it, but then realised they also needed another part (drivers window scratching itself), and they then said once the part arrives they'd need the car for several days.

I pretty much laughed and told them as the car has the window minor scratch, puddle lamp on drivers side has melted that I shall bring it to them for fixing in a few months when they know what they are doing.

I love the car but Ford's service is to be frank absolutely shockingly poor, they have not being trained at all on how to repair and service these cars and to be frank I'd rather not have a bunch of people looking at my car who don't seem to know what they are doing.

It is a real shame because the sales guys are absolutely superb and really want to help but their hands are tied. Such a shame, I shall re-visit the warranty work I need doing in a few months when hopefully they have done some other cars and then know what they are doing and don't think it takes 2-3 days to strip down a door panel to change the glass. I could fit a clutch, gearbox myself in my drive quicker than that.


Twiggy, email them in writing what your expectations are and if they are not met the car shall be rejected under the sales are good act blah blah blah, also cc Andy Barrett in your email as that might give it some additional weight.

Sorry if my response seems harsh but Ford need to improve service levels and suitable courtesy cars should be available.

Not harsh at all, it's funny how something like this takes the shine out of it all, i'm at the point where I don't even like coming on this forum now as reading how everyone is enjoying their cars and i'm not, I also don't like moaning all the time on here as after awhile people will get fed up with me being negative about it all. It's all a right pain in the butt, i'm on my 2 weeks summer leave and had plans to get the underseal done, exhaust and clear wrap sorted, now i'm half way through my first week off work and i'm bored silly. Anyway guys thanks for all the support i'll let you know what happens.

 

[Jimboy2]

Is it not worth getting it to a specialist? Couple hours labour to get to the bottom of it. It's shit because it's a warranty issue but you may be able to charge it back later on if there does become an issue.

At least it would put your mind to rest


Edit just read the other replies. Probably best to carry on as you are for now as your still able to refuse it.

 

[Lazyitis]

Twiggy, we've now talked around your options for literally hours and as per the wise words above things now naturally seem to be pointing down the rejection route. Time to draw a line in the sand then play hardball. Maybe give them until Friday to come up with a solid diagnosis and repair plan (in writing) or then let loose.

Otherwise, if you really, really want to keep the car then get it out of their mits long enough to get it to Mike for a proper diagnosis. Who knows, Mike might have a low cost solution that avoids going back to Ford altogether. The only other option I can think of (and it is a new one) is speak to Haynes and see if they might take it on.

 

[SteveS]

Am I right in saying that we can take our cars to any Ford Store for warranty work, not necessarily our original dealer? Indeed does it have to be a Ford Store or can any Ford dealer do the work (albeit without training on the model)?

 

[slowhand99]

You're not far from Bill Shepherd where you are. Ford might be grateful for their opinion.

BTW don't stop moaning on here! We're right behind you and it helps to talk. It could have been, and might still be, any one of us.

 

[Manders Mustang]

Am I right in saying that we can take our cars to any Ford Store for warranty work, not necessarily our original dealer? Indeed does it have to be a Ford Store or can any Ford dealer do the work (albeit without training on the model)?

Theoretically, yes. Because they're all under the same brand. However, chances are they'll take it to a 'bigger' dealer, or have one of the 'bigger dealers' mechanics come out to look at it, if they have mechanics with no experience.

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