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is FordPass connect an optional feature?

junits15

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Hey all,
I just picked up a beautiful 2019 GT premium yesterday. The car is a blast to drive and I love every second of it.


I got the car CPO from a dealer and they said that I should get remote connectivity features through the FordPass app. I added the car to the app and the only item I have is oil life and when I try to tap on that it just errors out.


I read some stuff about activating the feature but I don’t have the appropriate menu in my sync system. I also don’t have the option to request activation through the FordPass app. According to ford the 2019 mustang should have come with this feature.

Was this an option? Or am I doing something wrong?

Thanks!
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Earlsays

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Do you have the sharkfin antenna or the round antenna? Sharkfin on the roof is compatible, round antenna isnt.
 
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junits15

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Do you have the sharkfin antenna or the round antenna? Sharkfin on the roof is compatible, round antenna isnt.
I have the round antenna, I guess I don’t have the system.

I guess that can go on the list of “things I’d like to retrofit” lol
 

Bikeman315

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Do you have the sharkfin antenna or the round antenna? Sharkfin on the roof is compatible, round antenna isnt.
That’s not true. I have a 19’ GT/CS (premium) with the 401a package and the round antenna. I have FordPass connect. I’ll have to check but I think you needed the 401a to get the modem for FP connect.

Edit: Yup, that’s it. If you have the digital dash, you have FP connect. And forget about adding it. Your car doesn’t have the wiring for the modem.

Edit, edit: if you do have it may still be connected to the original owner. The dealer has to reset it. Then you should be able to connect.
 
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junits15

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That’s not true. I have a 19’ GT/CS (premium) with the 401a package and the round antenna. I have FordPass connect. I’ll have to check but I think you needed the 401a to get the modem for FP connect.

Edit: Yup, that’s it. If you have the digital dash, you have FP connect. And forget about adding it. Your car doesn’t have the wiring for the modem.

Edit, edit: if you do have it may still be connected to the original owner. The dealer has to reset it. Then you should be able to connect.
No digital dash, 400a equipment group, oh well. It wasn’t a must have, I never had it on my focus and I didn’t ever really care.
 

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geep81

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I have a 400a 2020 with the round antennae and I have FordPass connect apps.

OP maybe try disconnecting yours in all the settings and re-enabling it?
 

Earlsays

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That’s not true. I have a 19’ GT/CS (premium) with the 401a package and the round antenna. I have FordPass connect. I’ll have to check but I think you needed the 401a to get the modem for FP connect.

Edit: Yup, that’s it. If you have the digital dash, you have FP connect. And forget about adding it. Your car doesn’t have the wiring for the modem.

Edit, edit: if you do have it may still be connected to the original owner. The dealer has to reset it. Then you should be able to connect.
Interesting - I stand corrected...mine is a 2021 400A and it has fordpass - they must've standardized some things in the years since 19
 
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junits15

junits15

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I have a 400a 2020 with the round antennae and I have FordPass connect apps.

OP maybe try disconnecting yours in all the settings and re-enabling it?
Could you check your window sticker and see what it says? Mine just says "Sync 3 with applink" but I'm not sure if fordpass connect is baked into the sync 3 feature or if its an optional add-on.

I tried a master reset on the car, and i tried reloading the app on my phone and no dice
 

geep81

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Mine says the same as yours.

Screen Shot 2022-08-03 at 1.07.10 PM.png
 

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junits15

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junits15

junits15

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So it sounds like on 2020 and forward it was a standard feature, I'm guessing it was an option in 2019
 

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I have a 400a 2020 with the round antennae and I have FordPass connect apps.

OP maybe try disconnecting yours in all the settings and re-enabling it?
The change in antenna was a mid year 2020 change and it had to do with the satellite radio. Also I believe all Mustangs have FP connect after 2020.
 

geep81

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Edit: Yup I was right.
Not to throw a cold glass of water on anyone, but my 2019 also called out FordPass Connect 4gWifi and the Sync3 8" screen with App Link on its sticker too, see attached.

Screen Shot 2022-08-03 at 1.47.18 PM.png
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