Help from a dealer...

[H1 GT]

You may make me get a Mustang instead of a C7.

I ordered my car on July 23rd, it finished production on Oct 27, then sat for a month until Nov 30th with nothing on record as to why. My EDD of Nov 15th came and went and I got a new EDD of Dec 31st.

I have X-plan pricing and HAD a $750 coupon and stuff that expired after my first EDD.

Now I KNOW the dealer can beat X-plan, so I was hoping some other dealer may help me out with the bottom line on how much they make from my car. Its a base GT, PP with recaros and an X-plan price of $34,800.

If it shows up on the 31st I still plan on giving it a chance; if the EDD is pushed back again, I am done. If the car was damaged at the factory, I am done. If the car has 100+ miles, I am done. It's taken the past two cars 20+ days to get to the dealer, mine has 8 left and still hasn't shipped so it seems odds are slim...which means I will wait a few months and gladly give GM $30k MORE for a C7.

Ford customer service has been as helpful as a rock, even the little issue of the coupon has bounced me to 3 people -- all saying "the next person can help you" when none of them do.

The whole thing has left a pretty sour taste in my mouth and I am really sick of the circle-jerk that is Ford customer service - from the salesperson/general manager at my dealer to the "regional office" of Ford customer service.

Any PMs or info would be awesome. And I know you're going to say contact FordService on here...as if I haven't already...multiple times.

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[stulaw11]

I can't help you on the pricing but I am similarly at whits end with Ford's ordering process. My EDD has come and went too, only a day ago yes, but I know the car has been in the neighboring major city since THURSDAY. What is taking so long to drive it 20 min from the railyard baffles me.

FordService here has been the most helpful of anyone, including the dealership. I am shocked that the dealership actually making the money doesn't seem interested to track my car down so they can get paid. I am ready to write them the full price owed check today, cash it tomorrow.

I am in some sort of "death limbo" where no one knows where the car currently is (probably because its in the hands of a 3rd party car carrier service) which is EXTREMELY frustrating.

I cannot see how these $30-40k machines cannot be tracked better when Fedex can track my delivery date and time to a 2 hour window and list every point is passes along the way on my $10 Amazon order.

Its baffling at best with these deliveries why they cannot be tracked better.

I'm at the point too questioning whether I should have just forked over the extra $20k and got the Stingray/C7.

 

[Must_have_stang]

My personal belief is that when they have you line hook and sinker.... Why reel you in when they need to fish for other suckers? I have seen this all the time in the auto industry when they know you are buying it and put you back in the line behind John Doe who might walk out of the dealer's lot any sec. Customer service sucks now a days and greed over making a quick buck. Make sure your deposit is refunded if you want to cancel cause that will be another obstacle.

You can negotiate on eating in on the dealer's hold back.... Which is about 1000-1200 bucks. I saw this on salesman print out when I was about to order the mustang...

 

[H1 GT]

Can you not find a similarly equipped vehicle in stock? They seem to be difficult to grab without planning right now but certainly available if you and a good dealer stays on top of regional inventory.

There was one car ~1400 miles away (in Illinois) optioned the exact same as mine and I was told I could have it in less than 4 days for a shipping cost of $2000 dollars. Not worth it in my eyes. I would consider most colors (Guard, white, DIB as a top three) for a base GT with PP and Recaro's but because it's the middle of winter I don't really feel like flying somewhere to get one and road trip it back.

This is also a bit why I was hoping someone at another dealer would chime in, and maybe help out with other cars out there. Finding what I want somewhere is a bit difficult because most dealers order premiums for their stock orders - I don't want leather and 80% of what comes with premium, the only thing I wouldn't mind having is the better radio.

This is the same reason I was looking at 1LT Z51 C7's; simplest, lightest, and most fun to drive but it still has the two 8" screens (one for the gauge cluster and one for the infotainment display).

What is drawing you to pick one over the other?

If I got a C7 I surely wouldn't be spending money to modify it, which the same is probably true for the GT, as well. The only cars on the market I have been interested in are the '15 GT, the C7, and the F-Type. And the F-Type will be out of reach for quite awhile - even with the few options I'd want it's touching close to $80k.

I didn't think I could do a C7, but with an upcoming (possibly longer) deployment, it would be easy. I have been jerked around by Ford enough. The standard features on the C7 are outrageously better than the GT which obviously is just what comes with the cost, but it has just become extremely attractive to me. Also, my insurance is a bit better than last time I looked it up for a C7, totally doable

And I completely agree, Must_have_stang. I spoke with the General Manager at my dealership about it. I straight up told him I know they will make at least $3000 more if they sell it to someone else; they are still going to get the car whether I take it or not. Oh well, my family has pretty much had Fords for quite a long time, my last truck wasn't special - an Explorer I got from my father, but this lame garbage has probably lost a customer for quite a long time. If the Camaro ZL1 didn't look like crap (to me...) I'd already have one in the garage.

If my car does, in fact, show up; and if it is brand new in condition, I may do the most irresponsible thing and drive it for a while and trade it in on a C7 in 1 - 1.5 years...but that means I'm just giving my money to Ford...

A big reason I wanted my car is that I have seen it from the beginning. I know someone at the Flat Rock plant; I have pictures of my car on the assembly line from a day before it finished production. I expected a long wait, but just sitting there for 3 months with no information is insane.

Stulaw11, I love your point about how I can track a $10 package through multiple countries but can't get a $30k+ purchase 1500 miles. If I could've figured out how to do it, I would've loved to pick the car up from the plant in October.

 

[H1 GT]

I love the styling of both, immensely. I don't really have any issues with practicality between having 2 or 4 seats; the H1 has plenty of room and 4 seats if I'll need it. As soon as the new Mustang was revealed I loved it, a lot; I still do, just the process and customer service has killed it for me.

And to further answer your question, more pros for the Mustang is that it is definitely more subtle than the C7. I have daily driven the H1 for almost 3 years now and it still gets attention everywhere; most is kind of fun but I have met my fair share of morons that insist on telling me "facts" about my vehicle, asking dumb questions, or telling me how their "friends cousins grand-pappy bought one from the Army for $1000." From reading this forum, the new GT seems to get similar reactions but I feel that will wear off quickly when there are more and more GT's showing up all over.

And you are correct, I am in SD. Definitely won't be able to have too much fun with it for a while, but it has been a mild winter so far...right now is about the 3rd snowfall so I'd still drive it a lot when the streets are clear. Definitely a lot to think about. I still like the Mustang a lot and want to pull the trigger on it...then maybe find a used C7 in a couple years or something if I get tired of it. Obviously this part of the country is a void, car scene wise; no tracks, not many big/good shows, but I do have the opportunity to Auto-X and both would be great I'm sure. Not about the car for that, just the driver - although the locals here are obsessed with making the slowest, most turning-est Auto-X courses you've ever seen.

Overall, who knows. The next few years seem crazy promising for vehicles coming from all manufacturers. Never wanted to purchase a car from a dealer because it has always seemed to be a dreadful experience for most (from what I've witnessed when I had to wait while others negotiated)...I thought ordering with X-plan would be a little different. Apparently not.

The whole $750 coupon thing keeps pissing me off a bit more than I should let it, too. Yes, I know it's not thousands and thousands of dollars, but they're telling me no one at Ford has the ability to send another one? Even though it expired when my EDD was pushed back? Guess I'm just mad based on principle of the whole thing.

 

[thaext]

c7, c7, c7!!!!!!!!!!

I know they are completely two different beasts, but when you compare them objectively, there are just so much more pros that may outweigh the cons about the Mustang. I'm saying this knowing that 15 Mustang is an absolutely stupendous car.

 

[Jason Richardson]

Wait, how did a C7 even enter into this discussion? Virtually everybody here would take a Stingray over a Mustang, but these are two cars in different price stratospheres. Puzzling approach from the OP here. I'm mad at Ford so Im going to order a car that is tens of thousands more? Who really could even do that, and if they could why wouldnt they have just gotten a Stingray in the first place? If I was Ford I wouldnt even bother with yours at this point and just tell you to buy the Stingray. You clearly think its worth the premium and you can clearly afford it so...

 

[H1 GT]

I can't just go out and get one, I am saying I'd be saving for a few more months(probably a year+). I am sorry you think items have to have the same price to cross-shop them with other things. The M235i is rather bland and quite costly for mediocre options. The Camaro's latest refresh on the exterior disgusts me and the interior/visibility is lacking quite a bit. The Challenger felt bigger than my H1. The Toyobaru BR-86 just doesn't have enough power. There are only 1500 Alfa Romeo 4c's coming to the U.S. per year so my odds are too slim for that. As I already said the F-Type is just too much. I can go on, if you'd like?

Everyone has there tastes and I am rather particular about my vehicles. I like what I like and I will buy what I feel like justifying. I have enjoyed the new Mustang to the point I "had to have it." I wouldn't own any other Mustang after 1970 just like I wouldn't own any Corvette from before 2014.

I don't totally view them as extremely different...one difference to boil them down to is 400lbs and 30hp. Not terribly different. The C7 lead the charge as a modern, almost European looking vehicle, and the Mustang followed suite with an ultra-modern and awesome exterior. There are tons of people on here that wouldn't "just get a C7 over a Mustang" i.e. ALL the people waiting for the GT350...

The look, aftermarket(although who knows if/what I'd mod), and subtlety of the Mustang are extremely attractive and I still really wanna try it out. Ultimately, whatever I buy will be a toy; I don't need anything. I searched for 13 months before I found my H1. Anyone can buy almost anything they want, it all comes down to what you can justify spending and how patient you are. I set myself up pretty good at a rather young age cause I never had a "ricer" stage where I modded a POS car and called it "cool," I drove a lame vehicle for a long time while saving for something awesome. Now I am doing it again, it just so happens that my only attainable dream cars are the 15 GT and the C7.

I don't think Ford should avoid people like me; why not, instead, figure something out, and treat all customers a bit better. I could potentially spend $1000's on FRPP parts...or buy something sensible in a year or two, like a Fusion.

 

[tsunami]

My local dealer has been extremely helpful giving me details on the new Mustang, etc. Even let me sit in on the Factory Dealer training sessions. Agreeable to X-Plan pricing, etc.
I finally sat down with sales to get the 'out the door total price'. The price was well within the normal X-Plan level.
Then the salesperson says...for a $42,000 Ecoboost Premium convertible, they require a $5,000 non-refundable deposit. Shocked, I ask about any allocation limits, no guarantee that they won't run out of order allocation...but they get to keep the deposit until any new allocations open up.
I then contacted a metropolitan dealership 100 miles away. They accept X-Plan and any Partnership rebates (EAA, etc.). They require only a $500 refundable deposit. Told me that even when the convertible arrives and I don't want it, they will refund the $500 without argument.

 

[Must_have_stang]

^^^which ford dealer did you go to in mn? And which one did you order from?

 

[thehunterooo]

My local dealer has been extremely helpful giving me details on the new Mustang, etc. Even let me sit in on the Factory Dealer training sessions. Agreeable to X-Plan pricing, etc.
I finally sat down with sales to get the 'out the door total price'. The price was well within the normal X-Plan level.
Then the salesperson says...for a $42,000 Ecoboost Premium convertible, they require a $5,000 non-refundable deposit. Shocked, I ask about any allocation limits, no guarantee that they won't run out of order allocation...but they get to keep the deposit until any new allocations open up.
I then contacted a metropolitan dealership 100 miles away. They accept X-Plan and any Partnership rebates (EAA, etc.). They require only a $500 refundable deposit. Told me that even when the convertible arrives and I don't want it, they will refund the $500 without argument.

Wow that is crazy, $5000 non-refundable is insane.

 

[H1 GT]

Welp, I guess my mind was just made up.

My EDD was pushed back again. At least it ticked over to "in transit" but due in the 19th of January.

No thanks, unless my dealer can give me one hell of a deal...in which case I'd get to drive it for 5 months, let it sit for a year and trade it for a C7.

Oh well, this forum has been great and I've enjoyed following the new Mustang very much.

 

[H1 GT]

Been thinking about it and have decided I have a few options.

I was incorrect, meant the 12th of January, anyways.

Option 1. Skip the Mustang all together and wait for a C7, just live with my truck this year -- kind of lame in my eyes.

Option 2. Go to the only other local dealer and see if I can pick up their base-base GT for a good price. Either purchase or work out a lease so I can get a C7 in a year and just have fun with the cheapest of the cheap Mustang that shares no options I selected. I probably would do this without hesitation but the biggest thing I think I would miss are the 3.73 gears from the performance pack; especially if this car only has the 3.15's.

Option 3. Get my dealer to give me a better-than-X-plan deal on my car and/or maybe a few extras (labor, oil changes, maintenance...) when it finally shows up on the 12th. I'd probably still really want to trade it in a couple years because of this whole experience.




I feel like a lot of you are living in some sort of skewed reality where this garbage is acceptable. Most of the people I work with are into cars, as well as my family, so of course they know my whole story from the day I ordered it. Every single one of them would have walked away from the shit-show that has been my ordering process.

There were a few people on here that I didn't feel bad for when their orders took forever or were messed up because they thought the were slick getting cars ordered as dealer stock to "cheat the system," but the beginning of production hiccups are gone. As some people I work with have said, there is no reason the company that basically invented the assembly more than 100 years ago can mess it up so badly.

Guess I am taking a trip to my dealer again tomorrow to try and work something out.

 

[TheRican]

Try to get more money off, if not, suck it up and wait for the c7. You can get a nice LT1 for 20k more or a nice 2lt for 27 more

 

[mkenny28]

I have two thoughts, both competing with the other, both likely off base, and both likely zero help.
First of it just seems to me like you really want the C7 and I think you you should just get what you want. Who cares if you drive a truck for another year?
Secondly you have already waited this long...what's another month or so in the grand scheme of things?

I really feel for everyone who ordered early and has to deal with this mess of a rollout. Some can be blamed on lack of carriers/shipping but most of it lays squarely on Ford's back. The real question you have to ask yourself though is will the bad taste ever leave your mouth? You have had a terrible experience thus far; will you ever look at the car without seeing a ton of flaws?

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