lok-red
Active Member
Got it FIXED finally. Ford took care of everything and the SA was super awesome, one the best experiences I had with a dealer.
They adjusted few tabs and put back the bumper in. Been driving around for almost 3 weeks after getting it fixed and looks to hold up well.
It took them a whole day to work on the bumper. Went back the next day to pick it up and saw that the bumper was well aligned to the fender but noticed a gap between the passenger headlight and the bumper, showed it the to the Service Advisor, he politely apologized stating he didn't notice it and will get it fixed and will get the car ready the next day. Got the car back again on the next day and everything was aligned very well and they did a very good job.
On the overall, the way how the SA handled my case was very exceptional, following up with ford on the authorization and getting everything set up. He even voluntarily provided me a loaner for the 2 days, the car was in the shop. Kudos to this guy & the dealership. Anyone in DFW - Texas area I highly recommend you to check out Westway ford if you need any work on ur stangs.
While at the dealer, I checked out some brand new mustangs on their lot and found most of them to have mis-aligned bumpers, seems to be a widespread problem.
They adjusted few tabs and put back the bumper in. Been driving around for almost 3 weeks after getting it fixed and looks to hold up well.
It took them a whole day to work on the bumper. Went back the next day to pick it up and saw that the bumper was well aligned to the fender but noticed a gap between the passenger headlight and the bumper, showed it the to the Service Advisor, he politely apologized stating he didn't notice it and will get it fixed and will get the car ready the next day. Got the car back again on the next day and everything was aligned very well and they did a very good job.
On the overall, the way how the SA handled my case was very exceptional, following up with ford on the authorization and getting everything set up. He even voluntarily provided me a loaner for the 2 days, the car was in the shop. Kudos to this guy & the dealership. Anyone in DFW - Texas area I highly recommend you to check out Westway ford if you need any work on ur stangs.
While at the dealer, I checked out some brand new mustangs on their lot and found most of them to have mis-aligned bumpers, seems to be a widespread problem.
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