Ford garages

[Ian whu]

guys, be careful, im dealing with the insurance company regarding whom to take my car into,

2 local ish ford garages refusing to take the mustang in for repair, becuase of how long the wait is for parts.
absolute joke.

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[Manders Mustang]

guys, be careful, im dealing with the insurance company regarding whom to take my car into,

2 local ish ford garages refusing to take the mustang in for repair, becuase of how long the wait is for parts.
absolute joke.

Why does it not Surprise me...
[MENTION=13598]Gibbo205[/MENTION] who was the company who messaged you saying they could get parts to you within the week - maybe worth getting Ian their details, and hopefully insurance will accept cost of parts and allow a ford garage to fit them.

 

[Stark]

That's a joke that Ford garages are refusing to repair the mustang because of parts....parts supply should be sorted now!!

 

[Big_G]

That's a joke that Ford garages are refusing to repair the mustang because of parts....parts supply should be sorted now!!

Parts supply will never be sorted, dealers don't want to hold onto stock of anything because they have to pay for them outright and they may not get used.
They don't even hold stock of oil filters! hence why i bought several from Walmart while i was in the states earlier this month.

 

[stevec]

Here we go again.
Ford letting us down once more.

 

[Centurion07]

Parts supply will never be sorted, dealers don't want to hold onto stock of anything because they have to pay for them outright and they may not get used.
They don't even hold stock of oil filters! hence why i bought several from Walmart while i was in the states earlier this month.

The 2 filters I've bought so far have both turned up at the dealer the next day. I would've thought filters for the Ecoboost would've been even easier to come by since that engine is in the Focus as well.

 

[Heretian]

Ian do you have to use a Ford dealer? If not speak to Mike at Modurstang and see if Nick will do insurance work. I bet Mike can get panels from the states quicker and cheaper than Ford tbh.

If you want I can ask later for you as I'll be collecting my car from Nick today hopefully if it's all done.

 

[Gibbo205]

Ian

This is total BS, body parts are now in stock in the EU warehouses on 3-5 day delivery time, most mechanical parts are also stocked. The issue seems to be down to staff/people, I actually reckon the oil cool gaskets I required were in stock all the time, just no one had the intelligence. As when the new guy took over he got those same gaskets in days.

I know they are far from you but Bristol Street Ford bodyshop in Stoke-on-Trent are very good and seem to be able to get parts. If you know exactly the parts your car needs to complete repair, maybe give them a call (ask for Dominic) and give him the list and find out how long to get the parts and if they would undertake the repair, though no idea how you'd get car to them and if insurance would cover transportation?

 

[Ian whu]

Ian do you have to use a Ford dealer? If not speak to Mike at Modurstang and see if Nick will do insurance work. I bet Mike can get panels from the states quicker and cheaper than Ford tbh.

If you want I can ask later for you as I'll be collecting my car from Nick today hopefully if it's all done.

i have to take it to an APProved repairer otherwise i wont get a courtesy car

 

[tooley]

Crazy. Wouldn't it be good to introduce the insurers to Mr Common Sense ! "Approved" bodyshop with courtesy car they'll have to pay for for weeks whilst they fanny about getting the parts or alternatively use a specialist that can get the parts quickly and reduce the hire car cost.

 

[Ian whu]

thats why im still awaiting a part from February

Ian

This is total BS, body parts are now in stock in the EU warehouses on 3-5 day delivery time, most mechanical parts are also stocked. The issue seems to be down to staff/people, I actually reckon the oil cool gaskets I required were in stock all the time, just no one had the intelligence. As when the new guy took over he got those same gaskets in days.

I know they are far from you but Bristol Street Ford bodyshop in Stoke-on-Trent are very good and seem to be able to get parts. If you know exactly the parts your car needs to complete repair, maybe give them a call (ask for Dominic) and give him the list and find out how long to get the parts and if they would undertake the repair, though no idea how you'd get car to them and if insurance would cover transportation?

 

[stevec]

i have to take it to an APProved repairer otherwise i wont get a courtesy car

Normally approved repairers would be more than just Ford dealers.
Also, many independent repairers will offer their own car

 

[Manders Mustang]

thats why im still awaiting a part from February

Probably forgot about you at this rate.

It's an effing joke. There must be a central 'Stock' of parts ford holds, that Each dealership can buy from?

Yeah certainly each bodyshop wont hold the items, that'd be ludicrous unless it's a common item that they use consistently, Paint, bolts, pins, oil etc. But body parts - Should be in some central warehouse...

Ian, have you tried just going straight to the top? (Aka Andy).

The feb part you're waiting on was what? Rear bumper???

Seems absolutely BS that they haven't got a part requested 7 months ago, a new car could have been ordered and built by then.

 

[goldengooner]

i have to take it to an APProved repairer otherwise i wont get a courtesy car

Ian
speak to Customs Exotics
Brett or Scott, they do a lot of insurance work, and they are Top Quality, Yes the parts have to come over by boat. But your car will be better than it was before the accident
mention me, or maybe not
No seriiously they do amazing work

 

[JB]

It's an effing joke. There must be a central 'Stock' of parts ford holds, that Each dealership can buy from?

Parts Distribution Centre in Daventry. It's a warehouse almost as big as the town itself
(well, not really, but it's f-ing huge)

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