K-Loader
Dan
- Joined
- Oct 17, 2014
- Threads
- 3
- Messages
- 97
- Reaction score
- 74
- Location
- Maryland, USA
- First Name
- Dan
- Vehicle(s)
- 2018 GT/PP/10A Crimson
My poor bumper!
My GT Premium arrived on Thursday. Guard, Auto, 3:55 rear. I had a 18 Nov blend, with a EDD 6 Dec, it arrived on 4 Dec. This car is everything I imagined and more. What a sweet ride! Now for my bad experience on pickup.
I was at the dealership finishing up the paperwork as the car was coming off the truck. I reminded the sales manager on duty to make sure my front bumper wasn’t drilled for the front plate bracket. He acknowledged they were very aware of my request, and added “we never mount the plate bracket on factory orders.” I had repeatedly reminded my salesman in the weeks leading up to delivery that there were to be no holes in the bumper.
An hour or so later I was chatting with my salesman (as the PDI was being accomplished) and showing him my Sto-N-Show bracket and asking if it was possible to have the PDI crew install it (three screws). He went out to the garage to check. He came back and broke me the bad news, the mechanic doing the PDI had just drilled my bumper.
I was pissed, to say the least. Long story short, after much deliberation and some very heated discussions with the sales manager, I drove the car home, only after negotiating some monetary compensation. I know I had the option of starting over and ordering a new vehicle, but just could not let her go. What would you guys have done?
My GT Premium arrived on Thursday. Guard, Auto, 3:55 rear. I had a 18 Nov blend, with a EDD 6 Dec, it arrived on 4 Dec. This car is everything I imagined and more. What a sweet ride! Now for my bad experience on pickup.
I was at the dealership finishing up the paperwork as the car was coming off the truck. I reminded the sales manager on duty to make sure my front bumper wasn’t drilled for the front plate bracket. He acknowledged they were very aware of my request, and added “we never mount the plate bracket on factory orders.” I had repeatedly reminded my salesman in the weeks leading up to delivery that there were to be no holes in the bumper.
An hour or so later I was chatting with my salesman (as the PDI was being accomplished) and showing him my Sto-N-Show bracket and asking if it was possible to have the PDI crew install it (three screws). He went out to the garage to check. He came back and broke me the bad news, the mechanic doing the PDI had just drilled my bumper.
I was pissed, to say the least. Long story short, after much deliberation and some very heated discussions with the sales manager, I drove the car home, only after negotiating some monetary compensation. I know I had the option of starting over and ordering a new vehicle, but just could not let her go. What would you guys have done?
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