Check engine light is on!

[Whipple SC]

When you add a supercharger on your vehicle you will void your factory warranty as far as the engine goes, I took it to FORD twice and they told me to take back to the installer. This is the chance you take, Whipple supercharger and tune. Both parties have been communicating but trying to pinpoint did not work.

Honestly, we have just answered the questions. We are not going back/forth. We were questioned when the car first got there and again this week, since they did not fix it yet, we had one of our techs call the other day and tell them how to check it even though its not a SC part.

Some Ford dealers are good to work with and some are not. But you have to be the director of finding the issue if its at a dealership. The service writer has no idea and is typically trained to not be part of chasing things on modified vehicles. It needs to go to one of the qualified techs if its at a dealership and you need to find out what they would do if it was stock with the same issue. It's possible it's a Ford issue as I've said they've had some Phaser issues. If it's a factory issue that the SC didn't cause, they can't legally void the warranty. They could charge for SC removal/install but let's say the filter for the oil control is clogged, the SC didn't allow debris in there. If a cam lobe is bad, the SC didn't fail that. Not stating any of these are the exact issue, but it takes a little extra effort to get this diagnosed and fixed.

So again, as we've said before, it has to be diagnosed as a stock engine as the wiring, sensors, control, etc are all stock in this area. Only the cam position is changed in the calibration. In fact we have extra logic in there to help for cam misalignment as they can vary in position. But if its outside that window it will set a code, same as stock.

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[sigintel]

:shocked::shocked::shocked:Wtf is going on? This sounds like yall need to put the bong down.
There is no further diagnosis needed. If the sensors say the valve train is broke its broke.
Its $400 for the entire timing train w chains phasers crankgear main and secondary tensions. Gasket kits like $30. Wtf did they not just do this already?
Funny stuff so lots of lolz.
You dont diagnose the individual components. If a crank gear chips the chain is gonna be trashed. You just replace it all. You dont spend $4000 to try and diagnose which $5 part is broke when the whole train cost only $400 in a $1400 labor problem.
If op paid for a warranty and was provided instructions and didnt fill them out ops screwed up and learned a lesson and needs to move on. Give op back the $400 for the parts and pay for the labor.
Alternatively, if the underwriter collected the money tgen there is a warranty. Get an attorney as the underwriter cannot say that returning the info late changes anything if tgey collected the money and kit was SAE mechanic installed. The underwriter has to have the coverage in place upon accepting the funds. They would have had to send you certified notice that they needed info and that if not provided in x time at least 2 weeks plus mailing time then they woukd consider this a waiver of your intent to be covered and send the money back. They kept the money and waive any argument that they donot intend to cover you. Attorneys are expensive and everyone loses. Just dont accept the funds back if it goes down that way. Change your CC number so they have to send a check and then have attorney refuse it. Get the shit fixed and send a demand letter. If theres arbitration agredment you signed in coverage you have to pay attorney to get thruthatfirst.
I do not see that being necessary as I cant imagine Whipple involving some shady third party coverage that intends to force every customer to get an attorney like that shit they mail old people.
I second calling another shop n flat bed car out of there.
Might be ok people but op needs to try again with new peoples and grow up.

 

[Whipple SC]

:shocked::shocked::shocked:Wtf is going on? This sounds like yall need to put the bong down.
There is no further diagnosis needed. If the sensors say the valve train is broke its broke.
Its $400 for the entire timing train w chains phasers crankgear main and secondary tensions. Gasket kits like $30. Wtf did they not just do this already?
Funny stuff so lots of lolz.
You dont diagnose the individual components. If a crank gear chips the chain is gonna be trashed. You just replace it all. You dont spend $4000 to try and diagnose which $5 part is broke when the whole train cost only $400 in a $1400 labor problem.
If op paid for a warranty and was provided instructions and didnt fill them out ops screwed up and learned a lesson and needs to move on. Give op back the $400 for the parts and pay for the labor.
Alternatively, if the underwriter collected the money tgen there is a warranty. Get an attorney as the underwriter cannot say that returning the info late changes anything if tgey collected the money and kit was SAE mechanic installed. The underwriter has to have the coverage in place upon accepting the funds. They would have had to send you certified notice that they needed info and that if not provided in x time at least 2 weeks plus mailing time then they woukd consider this a waiver of your intent to be covered and send the money back. They kept the money and waive any argument that they donot intend to cover you. Attorneys are expensive and everyone loses. Just dont accept the funds back if it goes down that way. Change your CC number so they have to send a check and then have attorney refuse it. Get the shit fixed and send a demand letter. If theres arbitration agredment you signed in coverage you have to pay attorney to get thruthatfirst.
I do not see that being necessary as I cant imagine Whipple involving some shady third party coverage that intends to force every customer to get an attorney like that shit they mail old people.
I second calling another shop n flat bed car out of there.
Might be ok people but op needs to try again with new peoples and grow up.

Yup, we would never leave a customer high and dry, but the diagnosing has not been good and we have answered every question quickly. Might have a part failure, might be a sensor, might be something else but there is a pretty standard trouble tree someone needs to follow here so the customer can get his car back. The time is way past normal at this point, but the dealership didn't do him any favors for sure as they have the tools, manuals, etc to properly diagnose and fix.


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[Reds197]

This should be diagnosed in 3-4 hours or less. The dealer sucks!

 

[paul123]

:shocked::shocked::shocked:Wtf is going on? This sounds like yall need to put the bong down.

:lol:

I would call some nearby Ford dealership service centers and find out who is willing to fix the engine as is, with a S/C installed. Get a price and time to repair estimate.

If none of them will, then remove the S/C and try again, this time as "stock". After the repair, put the S/C back on. Or delay putting the S/C back on until you get some miles on the engine repair.

If op paid for a warranty and was provided instructions and didnt fill them out ops screwed up and learned a lesson and needs to move on. Give op back the $400 for the parts and pay for the labor.
Alternatively, if the underwriter collected the money tgen there is a warranty. Get an attorney as the underwriter cannot say that returning the info late changes anything if tgey collected the money and kit was SAE mechanic installed.

assuming underwriter did collect the money, is small claims court good enough for this? Lawyer seems overkill to chase down $400.

edit: the case may be worth the cost of the engine repair. Although still within the domain of small claims court. If underwriter deposited the $400, that seems to imply some sort of good faith agreement. If they insist on always getting that warranty letter in the mail within 30 days, then they should not have deposit the $400 until they receive it.

I do not see that being necessary as I cant imagine Whipple involving some shady third party coverage that intends to force every customer to get an attorney like that shit they mail old people.
I second calling another shop n flat bed car out of there.
Might be ok people but op needs to try again with new peoples and grow up.

current shop does sound like they are in way over their head, and so they keep doing this: :kickrock:

Makes me wonder though, if a Whipple certified dealer sells a 3rd party warranty, who is authorized to do a complex engine repair?

 

[sigintel]

Something is fishy on this and we arent getting full story.
Seems like it is a mistake to leave car with shop that did original work.
I would not expect behavior like this unless
1. shop is afraid they caused the damage and are stonewalling?
2. or they are not competent to set the timing on a coyote 5.0 tivct and therefore terrified of touching anything in the timng train?
3. Or they arent sure they are going to get paid?
4. Or the ruined the heads running motor trying to diagnose?
Someone want to set up a poll?

Its ok to be terrified first time timing a motor.

 

[sonic]

OP I'm more than willing to diagnose your car but I'm afraid it's to far away from me. I can help the shop and I'll give you my number .. Up to you


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[sonic]

After reading the pin point tests my first thought are did a little critter invade the engine bay and chew some wiring ? the 345/349 code share the same test. the others are misfire related most likely due to the CMP circuit fault. We see all the time rodents cause damage. Just the other day I opened the hood on a F 350 and there was the NYC ratt staring back looking pissed off at me lol

 

[Deranged1]

Wow. 5 weeks and half-ass effort from the installer. Get a car hauler, go pick up your car, don't pay the installer a dime because of their incompetence and lack of effort. Next, get some friends over that love beer and can turn wrenches (paid with food and as many beers it takes to keep them there), and with the guidance from Dustin and Sonic over the phone, you and said friends dive into this thing and get it figured out. Good luck man.

 

[GigaHz]

Is this one http://www.jimhudsonfordlexington.com/ or this http://www.toughnameeasydeal.com/one close?

These are Roush dealers and shouldn't be afraid of superchargers.

 

[FLSTANG]

Sent email out to Whipple on warranty, will wait and see what they say. Hopefully they will help.

 

[sonic]

Sent email out to Whipple on warranty, will wait and see what they say. Hopefully they will help.

Has anyone identified a failed part?

 

[Whipple SC]

Sent email out to Whipple on warranty, will wait and see what they say. Hopefully they will help.

You need to get issue fixed and we can discuss some possible reimbursement in good faith. Since you have had the vehicle and supercharger nearly a year and didn't fill out the paperwork and send proof of installation (receipt) to the warranty company which is a 3rd party.

We don't even know what the issue is, too many possibilities at this point therefore you need to find the issue first before anyone can move forward.

We've answered every question and have helped as much as we can, someone needs to look, find and fix issue.

 

[FLSTANG]

You need to get issue fixed and we can discuss some possible reimbursement in good faith. Since you have had the vehicle and supercharger nearly a year and didn't fill out the paperwork and send proof of installation (receipt) to the warranty company which is a 3rd party.

We don't even know what the issue is, too many possibilities at this point therefore you need to find the issue first before anyone can move forward.

We've answered every question and have helped as much as we can, someone needs to look, find and fix issue.

I got an email from Dustin sharing some advice, thanks for your time , and will go from there. Thanks guys.

 

[samcrac]

I got an email from Dustin sharing some advice, thanks for your time , and will go from there. Thanks guys.

Any update? It's been a while!

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