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detailz03
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Is rail car info an actual thing? lol
nmstang
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Picked up ours last night, couldn't find anything wrong with it. Ecoboost, automatic, redline seats, every option except PP. Love it!
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tsunami
Well-Known Member
Ford Service got back to me..."Awaiting Shipment...EDD 3/13". They must be giggling when they send out this 'information'. I would have better luck expecting temperatures next Friday in the 90's (Central MN).
unintelligible
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How has the Ford Service social media team become the enemy around here? They aren't even Ford employees. They only have access to whatever systems they get and they are doing the best they can to report the information they have. Be thankful you have anyone to reach out to. With appreciation like this it's a wonder why other automakers don't bother paying anyone to interact with their customers on social media...
tsunami
Well-Known Member
What service does Ford Service really provide, other than giving out correct information that COTUS should have been capable of providing, months ago? You're right...they aren't Ford employees and they have as much connection with Ford as you and I, and can't get any more answers from Ford than us. Frustration is boiling over more and more.
unintelligible
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An incredibly painless venue to someone who does have whatever information Ford Motor Company, Inc. chooses to make available to its dealers and customer support personnel. And they have more information than you or I do, because COTUS is a pre-production unreleased system that is less accurate than reality, and no one should have any expectation of accuracy or reliability of that data at this point.
I get your frustration and I'm not singling you out... this post comes from a trend I've been seeing on these forums lately. I'd be careful directing any frustration at these folks individually, because again, they are doing the best they can, and they are an asset that we don't want to lose in the event we have problems with our cars down the road. Trust me, if Ford sniffs out that the customer service folks are not wanted or appreciated here, they will pull the plug in a New York minute and we'll have nothing but our stealerships or a generic 1-800 number to call.
I know the new Ford Service guys will read this - y'all are appreciated, so please stay. I am happy to drive over with a box of donuts in the morning if that's what it takes
NEED2015GT
Well-Known Member
So who do they work for then? Why are they called Ford reps if not a employee of ford? Why have all these people been emailing someone that doesn't work for ford? I guess everyone just PM me and I'll let you about your cars status. It's not like I'm yelling at ford reps but if you don't let them know what you think,nothing will get done. Believe me I won't waste my time PM them anymore.
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unintelligible
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If you've got issues with what they can do for you, contact someone at Corporate and let them know. [The company that the social media team works for] can't do anything about it, only Ford can. If enough people like you call Corporate and say "your Ford Service Social Media team needs better tools at their disposal" then maybe it'll happen. Otherwise, the anger and frustration directed at them is just encouraging Ford to pull the plug. No one wants that, trust me.
NEED2015GT
Well-Known Member
Funny because I did make a few phone calls today. I was about to find out all the information that I was looking for. They gave me a time frame an a estimated delivery date and a reason why there was a hold. So how am I about to find out more information than the so called ford reps. And pull the plug ha cotus doesn't work (must be the maker of Obama care). Iv always let companies know how I feel about they products and customer service. I will say by doing this I have gotten lots of things thrown in for free. Just like in this situation ford is helping me out now. Free is always good
unintelligible
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Good. If they do follow up and give you the reason for the hold, I'm sure a lot of people with similar build dates would love to know that, so please share it.
NEED2015GT
Well-Known Member
Sorry thought I had said it in my earlier post. After I look I see that I miss that part of information. I was told heat shield is the problem. They have a team working on getting them installed.
My car was build on 2/9 had a delivery date of 2/17, 2/20 and now 4/1
That's just about 2 months after build date. Hope you don't get delayed like this. But then again you would be just happy with that
My car was build on 2/9 had a delivery date of 2/17, 2/20 and now 4/1
That's just about 2 months after build date. Hope you don't get delayed like this. But then again you would be just happy with that
tsunami
Well-Known Member
"Unintelligible": There is an important reason that Ford created Ford Service/COTUS...just give us enough information to keep us from cancelling our orders. If FS/COTUS didn't exist, I would have cancelled my order by now and waited to see what the 2016s were like.
"Need": Rachel from Ford/Service was kind enough to let me know about the heat shield problem hold weeks ago. Quite a few of us were informed (multiple threads on this). But what I really wanted to find out ...was Ford double-checking the held cars for the other multiple problems that have been showing up in assembly (misfit panels, poor leather fit, etc., etc.)? While the cars are sitting for more than a month waiting for the heat shield guys to check/repair it, why can't a roving QC team check for the other glaring problems? Rachel got back to me and said as far as she could find out...the cars were being held only for the heat shield problem and no other QC re-checks were being made. Ford would rather move the cars out and let the dealers try to fix the problems at their end. My dealer has already had to do warranty work on Mustangs coming from the factory, before they have been sold. He said they were doing much more on the Mustangs than on the Fusions. So he understood my desire for an intensive examination when my convertible finally arrives.
"Need": Rachel from Ford/Service was kind enough to let me know about the heat shield problem hold weeks ago. Quite a few of us were informed (multiple threads on this). But what I really wanted to find out ...was Ford double-checking the held cars for the other multiple problems that have been showing up in assembly (misfit panels, poor leather fit, etc., etc.)? While the cars are sitting for more than a month waiting for the heat shield guys to check/repair it, why can't a roving QC team check for the other glaring problems? Rachel got back to me and said as far as she could find out...the cars were being held only for the heat shield problem and no other QC re-checks were being made. Ford would rather move the cars out and let the dealers try to fix the problems at their end. My dealer has already had to do warranty work on Mustangs coming from the factory, before they have been sold. He said they were doing much more on the Mustangs than on the Fusions. So he understood my desire for an intensive examination when my convertible finally arrives.
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