HunterStang
Well-Known Member
- Joined
- May 22, 2015
- Threads
- 33
- Messages
- 186
- Reaction score
- 18
- Location
- Brooklyn, NY
- Vehicle(s)
- 2018 GT Magnetic
- Thread starter
- #1
Hello everyone,
I went to Krazy House Customs in Monmouth Junction, NJ about 1.5 months ago to get a dyno tune for my 5.0.
I arrived there with the vehicle, they told me they will do it sometime during the day and i can pick it up at the end of the day. I was fine with that. I left and then came back to get my car. When i got back, before paying, i asked for the dyno sheet to see the results, they told me they do not have it because someone left with the USB stick with files on it but they will email it to me the following day. Seemed odd but i decided to trust them.
Next day comes, nothing in my email. I contact them and ask whats going on, they proceed to tell me that actually the dyno computer broke and they lost all of the dyno files that they have so they cannot provide me the dyno sheet. Keep in mind that the previous day they said the USB drive was missing. Immediately i was suspicious. They said they are getting an IT guy to come get the computer and get it fixed. At this point i thought they just uploaded a generic tune file to my car and it was never on the dyno. I contacted the tuner himself and he told me there was a custom tune done on the car. But who knows.
About a week went by and i had to constantly keep contacting them to get any updates or answers, they have never reached out to me. Eventually they tell me the computer was fixed but the files were not recovered so i have to come back for a dyno run to get the results. This shop is about 1.5 hours from my house. After some back and forth they agreed to give me back $50 for my troubles of having to come back. We agreed on a date and i was going to go.
Right before i had to come in, my car threw a misfire code so i had to take it to the dealer and get it fixed via warranty. I told the dyno shop what had happened and i said i will reach back out once i have my car back.
About 2 weeks pass by and i have my car back. I reach out to them in regards to coming in for a dyno run and i received no reply. I emailed them and nothing. They just completely ignored me. At this point i will never go back there and i wanted to let others know that this shop is suspicious and they do business in a very poor manner. Incredibly unprofessional, refused to take blame at first and were lying to me. I just wish i did not pay them until after i got my results. Oh well, lesson learned.
I have proof of all of this via email. If anyone is interested to see it, please PM me and i will gladly share the entire conversation so that you don't go there either.
I went to Krazy House Customs in Monmouth Junction, NJ about 1.5 months ago to get a dyno tune for my 5.0.
I arrived there with the vehicle, they told me they will do it sometime during the day and i can pick it up at the end of the day. I was fine with that. I left and then came back to get my car. When i got back, before paying, i asked for the dyno sheet to see the results, they told me they do not have it because someone left with the USB stick with files on it but they will email it to me the following day. Seemed odd but i decided to trust them.
Next day comes, nothing in my email. I contact them and ask whats going on, they proceed to tell me that actually the dyno computer broke and they lost all of the dyno files that they have so they cannot provide me the dyno sheet. Keep in mind that the previous day they said the USB drive was missing. Immediately i was suspicious. They said they are getting an IT guy to come get the computer and get it fixed. At this point i thought they just uploaded a generic tune file to my car and it was never on the dyno. I contacted the tuner himself and he told me there was a custom tune done on the car. But who knows.
About a week went by and i had to constantly keep contacting them to get any updates or answers, they have never reached out to me. Eventually they tell me the computer was fixed but the files were not recovered so i have to come back for a dyno run to get the results. This shop is about 1.5 hours from my house. After some back and forth they agreed to give me back $50 for my troubles of having to come back. We agreed on a date and i was going to go.
Right before i had to come in, my car threw a misfire code so i had to take it to the dealer and get it fixed via warranty. I told the dyno shop what had happened and i said i will reach back out once i have my car back.
About 2 weeks pass by and i have my car back. I reach out to them in regards to coming in for a dyno run and i received no reply. I emailed them and nothing. They just completely ignored me. At this point i will never go back there and i wanted to let others know that this shop is suspicious and they do business in a very poor manner. Incredibly unprofessional, refused to take blame at first and were lying to me. I just wish i did not pay them until after i got my results. Oh well, lesson learned.
I have proof of all of this via email. If anyone is interested to see it, please PM me and i will gladly share the entire conversation so that you don't go there either.
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