Base radio: bluetooth not consistently connecting

[ElAviator72]

Anyone know why?

I have an HTC One M8 running Android 5.0.2 (AT&T version). When the dealer first paired it with the car, it worked great for about two weeks.

Now, occasionally, it manages to pair with the phone all on its own.

90% of the time, I'll pull out of my driveway, and start going down the street, and get the "911 assist requires a phone" message...:doh: Followed by a message about could not connect to my phone.

If I pull over, and go into the phone settings, Bluetooth menu, and select the SYNC device, it always works. I'm not pairing it with any other devices before or after starting the car...and I haven't paired the car with any other phones.

Anyone know what might be going on here?

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[BigEasyGT]

Hold down the power and seek up buttons on your radio for 5 or so seconds until "sync reset transmitted" or something like that pops up on your radio. Allow sync to restart and that should fix most sync related issues.

I have trouble with my phone connecting from time to time and this always works.

 

[FordIVTteam]

Anyone know why?

I have an HTC One M8 running Android 5.0.2 (AT&T version). When the dealer first paired it with the car, it worked great for about two weeks.

Now, occasionally, it manages to pair with the phone all on its own.

90% of the time, I'll pull out of my driveway, and start going down the street, and get the "911 assist requires a phone" message...:doh: Followed by a message about could not connect to my phone.

If I pull over, and go into the phone settings, Bluetooth menu, and select the SYNC device, it always works. I'm not pairing it with any other devices before or after starting the car...and I haven't paired the car with any other phones.

Anyone know what might be going on here?

Hi ElAviator72,

Have you tried a master reset: http://owner.ford.com/sync-technology/perform-master-reset-sync Let me know, and I'll assist.

Shaay

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