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Am I being ripped off by my dealer? (Oil Change) "Ford of Upland" RESOLVED

veeATE

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Hello Everyone just wanted to see how much your Ford dealership charges for a "full synthetic oil and filter" change?

I typically get this done for < $100 at other dealers, but I recently moved and went to "Ford of Upland" and was shocked to see this Ford dealer charge me $140.

It was $14.05 in labor, $116.85 in "parts", and $9.35 in sales tax.

The oil was $13.70/quart and it was the "MOTORCRAFT SAE 5W-20 API GF-5" and $14.05 in "FILTER ASY - OIL"

I just don't understand why I've always been charged < $100 with other dealers but suddenly when I go to this one I'm charged $140. Upon asking, they just told me "the price is what it is, it's $13.70/quart and $14.05 in labor"

The preliminary estimate they gave me was $100.

Anyone have any suggestions here? Is this price pretty normal/standard for a full synthetic change through dealers or am I just being completely ripped off here?

--

UPDATE:

Mark Pavey at Ford of Upland has resolved this matter with me. I understand his explanation and side of the story and appreciate him taking the time to come on here and explain it to the forum members as well. Let's take this as a learning experience and hopefully other dealers can learn from this as well to ensure the same mistake isn't being made.

That said, I am willing to give Ford of Upland another chance for my future service needs and am a satisfied customer again.

Thank you forum members for the suggestions, insight and help. I hope this thread helps, for those who have paid more than $100 for a full synthetic oil change on their Mustang please refer your dealer to this thread.
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GTBOB

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You can buy 5 barrels of crude for that....
 

GT Pony

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The oil was $13.70/quart and it was the "MOTORCRAFT SAE 5W-20 API GF-5" and $14.05 in "FILTER ASY - OIL"
Wow, they charged you about 2.5 times what those would usually cost. I'd be calling the dealership and asking for a refund on the parts cost.

8 qts x $13.70/qt = $109.60 just for the oil. :eyebulge: Rip-off city.
 

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paul123

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cost-push inflation. Obama dollars are losing value :lol:
 

Wolfman625

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Damn. Have not run into this but I do have a warranty that covers Everything. Oil changes and all.
 
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veeATE

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Wow, they charged you about 2.5 times what those would usually cost. I'd be calling the dealership and asking for a refund on the parts cost.

8 qts x $13.70/qt = $109.60 just for the oil. :eyebulge: Rip-off city.
Thanks for the confirmation and insight guys. I'm going to attempt to contact a Service Manager there.

Do you know exactly what should the cost per quart should be at?
 

KY_V6

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BBB

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5 quarts of synthetic at Walmart are like $25 to put it in perspective
 

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Jake 87

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I get my oil changed at a dealer here in Houston with the exact oil and filter for $39.99. You are getting RIPPED off lol. Never go there again.
 

paul123

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I don't think you can go on Walmart prices. Dealers and other mechanics typically pad the price of parts and materials to cover labor. No way is labor $14 at a dealership. Best to compare dealer to dealer, with similar quality parts / oil.
 
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veeATE

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Okay. Comparing dealer to dealer - how much do you guys pay per quart for 5W-20 at your dealership?
 

GT Pony

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Okay. Comparing dealer to dealer - how much do you guys pay per quart for 5W-20 at your dealership?
Call your dealership's parts department and act like you're just some guy looking for the 5W-20 full synthetic Motorcraft oil and the FL-500S filter and ask for prices. See if the parts dept is charging much less to some guy walking in for just parts.
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