IvanCRF
Well-Known Member
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- Feb 19, 2015
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- El Paso, Texas
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- 5.On'ry
Agreed.
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2015 GT manual (PP) starting issues & check engine light
Jeffola
Automotive Enthusiast
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- Aug 20, 2013
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- Jeff
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- 2019 Shelby GT350
I heard a software update is coming tomorrow of this. Anyone else hear that?
Iceman2733
Well-Known Member
Can I ask where you heard / read that info and what all it might fix
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Moody
Well-Known Member
- Thread starter
- #35
I was informed of the ECU reflash update on 4-1-15 by Ford Customer service manager Marie and the Ford dealership and it would be released on the 15th or 17th. The ECU reflash update was released yesterday morning 4-16-15. The local service department manager told me they attempted to install the update and the ECU kicked back a message indicating my ECU was already up to date with the new program. The service department manager said he called the Ford Field Service Engineer after the failed update and is waiting for a response. 45 days out of service and still counting.
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Schu
Well-Known Member
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- Apr 5, 2015
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- Las Vegas, NV
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- S550GTPP
Ecu reflash isnt going to help you... frankly, I would be extremely surprised if the dealership didnt try an ecu swap as part of their diagnosis procedure. If they did not, I would change dealership.
Iceman2733
Well-Known Member
Any update moody on the ecu flash or update in general?
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Moody
Well-Known Member
- Thread starter
- #40
The reflash was released on 4-16 and did not work. 47 days in the shop and still not fixed. i’m done with Ford, this has been the worst experience ever. They exceeded the time frames of Lemon law 2 weeks ago. i had to argue with them about replacing the car. they sent the replacement documents to their 3rd party (non-ford) reacquired vehicle department (RAV) stating “discretionary replacement” meaning i just didn’t like the car. i didn’t want another mustang because they can’t even tell me what’s wrong with this one. Their idea of an alternate replacement is a joke MSRP to MSRP only (fusion titanium, edge, 2wd explorer). at that point i told them to just refund all my money. RAV said ford CSM would have to approve that. so i call ford back, the CSM told me RAV handles everything from this point and i could not speak with the supervisor. after more arguing with ford i conferenced in their RAV dept. RAV backed me up & corrected ford CSM on how their process actually works. After this the ford CSM supervisor calls me and said they are canceling my “discretionary replacement case” and would now be processed as a Lemon Law refund case. why did i have to explain fords own processes to them?
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Iceman2733
Well-Known Member
Wow man that is not what I wanted to hear. I hate all the hassle you are getting I fear I will be walking in your steps soon. I might contact you soon if you wouldn't care about the process. My car is having intermittent throttle issue dealership has no clue and doesn't seem to care much.
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Moody
Well-Known Member
- Thread starter
- #42
Sure i’ll tell you all the steps i had to take, their process, contact numbers, and the BS they will try to give you. if you ask them questions about the lemon law they will say they cannot give legal advice, but they will try to miss quote the law if it buys them more time. Example i told them they were past the 30 days of out of service and the ford CSM said "we still get a final attempt to repair". in actuality after 30 cumulative days they don’t get the final attempt. the CSM supervisor even tried to scare me by saying if i want to pursue the lemon law it could take up to 2 years. i really wish i could speak with some higher-ups in ford. the central CSM and supervisor have really treated me poorly. miss quoting the law, don’t know their own processes, supervisor wouldn’t speak to me, scare tactics.
1stFord
Active Member
very disappointed to hear they treated you like that and I have to say it has me a bit worried about how my issues are going to be addressed. What are you going to look at as a replacement? Camaro? Challenger with scat pack? There a a few good choices out there.
Iceman2733
Well-Known Member
That is sad the supervisor wouldn't even talk to you. You would think at this time they would want to just replace the car due to I am sure it is costing them a pretty penny on just sitting there and having you in a rental.
So when u start discussing replacement the cars you listed is what they offered? They wouldn't offer another mustang or you requested to not have a mustang?
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Moody
Well-Known Member
- Thread starter
- #45
they offered me anything from the ford/Lincoln product line with exact MSRP or higher*. anything with a higher than my GT’s MSRP would be an additional cost to me with no negotiating in this instance. I at least had the chance to negotiate the “suggested" retail price when i bought the car. i have no confidence in the mustang anymore and i don’t like anything else in their line.
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