The Official Ford Customer Service “Out of the Office” Thread

[FordService]

Hey everybody!

I'm going to be working on another project for the next two weeks (1/19 - 1/30) and won't be present on Mustang6g. My lovely colleagues, Deysha and Nick, will be stepping in to help out, answer PMs, and keep everybody sane.

Have a wonderful weekend and see you two weeks!

Rachel

Sponsored

 

[MagneticMan]

Hey everybody!

I'm going to be working on another project for the next two weeks (1/19 - 1/30) and won't be present on Mustang6g. My lovely colleagues, Deysha and Nick, will be stepping in to help out, answer PMs, and keep everybody sane.

Have a wonderful weekend and see you two weeks!

Rachel

Thanks Rachel for your help, you found my convertible order before my dealer did, once I had the VIN I was able to track it on COTUS. I was giving my dealer updates instead of the other way around

This is my 8th day since delivery, drove it 5x already, just put some miles on it this morning. Starting to get very comfortable with the car, only a few additional features I need to learn, mainly the radio and Synch/MyTouch stuff, and how the alarm system works

 

[PonyGrrrl]

Is anyone from Ford Service responding to pm's? I have not received a response and I miss Rachel.

Sent from my HTC One_M8 using Tapatalk

 

[Ruby305GT]

Is anyone from Ford Service responding to pm's? I have not received a response and I miss Rachel.

Sent from my HTC One_M8 using Tapatalk

I believe her to be on vacation for a couple of weeks. I have been getting msgs from two other members of Ford Service from an issue Rachel was assisting me with prior.

 

[EchoTango]

Ford Service

I believe her to be on vacation for a couple of weeks. I have been getting msgs from two other members of Ford Service from an issue Rachel was assisting me with prior.

I also have an important issue with Ford Service. Message this AM Ref Order Question. If there is someone filling in for Rachel, I would appreciate an answer to my question earlier. It is time sensitive.
Thank you
EchoTango

 

[FordService]

Thanks Rachel for your help, you found my convertible order before my dealer did, once I had the VIN I was able to track it on COTUS. I was giving my dealer updates instead of the other way around

This is my 8th day since delivery, drove it 5x already, just put some miles on it this morning. Starting to get very comfortable with the car, only a few additional features I need to learn, mainly the radio and Synch/MyTouch stuff, and how the alarm system works

You're welcome, MagneticMan! Congratulations!!! :clap2:

Is anyone from Ford Service responding to pm's? I have not received a response and I miss Rachel.
...

I believe her to be on vacation for a couple of weeks. I have been getting msgs from two other members of Ford Service from an issue Rachel was assisting me with prior.

I also have an important issue with Ford Service. Message this AM Ref Order Question. If there is someone filling in for Rachel, I would appreciate an answer to my question earlier. ...

Hey, you all!

I'm back from my other project; I was training a different team.

Please send me a PM if you still have any questions that I can assist with.

Rachel

 

[Blacksheep]

Thanks for all the help.

 

[Lord Thunder]

Just wondering .. any hope for us Europeans to get awesome support like this once the orders and deliveries are starting to happen?

 

[Ruby305GT]

I'm very disappointed with Ford right now. Although I love my mustang, it's a hell of a car, I didn't get the treatment I expected from my local rep. In short, I have a factory blemish on my paint, front bumper of the car. It looks like when painted, the paint ran and smeared, causing bubbles and imperfections clearly noticeable. I spoke to support here via Rachel who put me in contact with the right folks, or so I thought. Turns out I got just thrown at the mercy of the dealer and haven't even responded to my voicemails or anyone followed up with me.
I wanted a factory painted bumper, original paint from manufacturer, but I was told Ford doesn't send factory painted parts. It would be the first company I've heard of not doing this. As an example, I've ordered factory body kits, and they have come factory finished in the cars paint code and installed at dealership. In short, just disappointed that I paid for a 40k car and can't get a simple bumper replacement, factory painted, for a mistake or blemish I am not responsible for.
I guess it all goes back to what I originally told myself when I bought the car, you get what you pay for, which I thought was plenty at said price.
Highly disappointed, just incredibly. It's experiences like this that throw loyalty out the door and recommendations seldom, let alone confidence in a company. I haven't wanted to go full blown public bashing on this, because I still have faith it'll be made right, but patience is running thin.


Sent from my iPhone using Tapatalk

 

[smidra]

Just wondering .. any hope for us Europeans to get awesome support like this once the orders and deliveries are starting to happen?

I second that. It would be great to be able to have someone from Ford Europe or EMEA to contact...

 

[FordService]

Hey everybody,

Please welcome Nick and Jeff to Mustang6g! Nick's helped me out a time or two before and is stepping back on to help out again. Jeff is learning the ropes on here and also helping me out. Please go easy on them!

Rachel :ford:

 

[Wblv17]

I'm very disappointed with Ford right now. Although I love my mustang, it's a hell of a car, I didn't get the treatment I expected from my local rep. In short, I have a factory blemish on my paint, front bumper of the car. It looks like when painted, the paint ran and smeared, causing bubbles and imperfections clearly noticeable. I spoke to support here via Rachel who put me in contact with the right folks, or so I thought. Turns out I got just thrown at the mercy of the dealer and haven't even responded to my voicemails or anyone followed up with me.
I wanted a factory painted bumper, original paint from manufacturer, but I was told Ford doesn't send factory painted parts. It would be the first company I've heard of not doing this. As an example, I've ordered factory body kits, and they have come factory finished in the cars paint code and installed at dealership. In short, just disappointed that I paid for a 40k car and can't get a simple bumper replacement, factory painted, for a mistake or blemish I am not responsible for.
I guess it all goes back to what I originally told myself when I bought the car, you get what you pay for, which I thought was plenty at said price.
Highly disappointed, just incredibly. It's experiences like this that throw loyalty out the door and recommendations seldom, let alone confidence in a company. I haven't wanted to go full blown public bashing on this, because I still have faith it'll be made right, but patience is running thin.


Sent from my iPhone using Tapatalk

damn sure don't wreck one 14 fing weeks and still waiting on air bags, already cost ford one sell as I bought my first dodge.

 

[FordService]

Hey everybody,

This is my last official day on the Mustang6g forum; I am moving to another position within our team. It’s been my pleasure to work with such a fun, wonderful community.

You're in good hands with my colleagues, Jeff and Nick. Please know that I've updated them all on questions, concerns, and Pony statuses. :ford:

Enjoy those Mustangs, you all! :cheers:

Rachel

 

[mpwillis]

Hey everybody,

This is my last official day on the Mustang6g forum; I am moving to another position within our team. It’s been my pleasure to work with such a fun, wonderful community.

You're in good hands with my colleagues, Jeff and Nick. Please know that I've updated them all on questions, concerns, and Pony statuses. :ford:

Enjoy those Mustangs, you all! :cheers:

Rachel

Rachel - Hate to see you go - thanks for all you have done. :clap2:Jeff and Nick, welcome, big shoes to fill.

 

[unintelligible]

Thanks Rachel!

Sponsored