Ohh wow i hope there will be a fix for you! This is like a Tuners nightmare, no gain, bye bye warranty and lost of money! I would be really pissed off!
I am pretty sure this was a V2 tune. I was supplied the tune January 29th I believe. The tuner was ordered at the end of December and has all the latest updates.Any idea if this is their new v.2 tune? When did you buy the tuner?
He is being serious. They can't void your warranty just because,thats absurd. To whoever said the weather is to blame for the tune.... Be realistic. This would have to be a pretty drastic weather change. Even if he were to dyno in the mountains at high altitude I think the after numbers would be better than that.Lol i can't tell if you are being serious or not!
What kind of logging is Bama having you do? Are you just using the SCT X4?I am pretty sure this was a V2 tune. I was supplied the tune January 29th I believe. The tuner was ordered at the end of December and has all the latest updates.
Still without any updated news on this issue.
As long as the engine runs yes, they can't, but one little issue and the cost leads to investigation then it will. Even if you put back the factory tune, they can see that! It is a risk that all tuners take and you know it too. You are selling me a product and im altering the programing of the engine then after a while the engine breaks or you had a code then do you think you will be ok fixing that product free for me due to the fact that i ve changed your original product to make it better or faster. Let me answer that for you. A big NO! Your only option that might back up your warranty would be a Ford Racing Track Tune, if they release such a thing!He is being serious. They can't void your warranty just because,thats absurd. To whoever said the weather is to blame for the tune.... Be realistic. This would have to be a pretty drastic weather change. Even if he were to dyno in the mountains at high altitude I think the after numbers would be better than that.
It's not that simple, the part has to prove that it caused the failure.As long as the engine runs yes, they can't, but one little issue and the cost leads to investigation then it will. Even if you put back the factory tune, they can see that! It is a risk that all tuners take and you know it too. You are selling me a product and im altering the programing of the engine then after a while the engine breaks or you had a code then do you think you will be ok fixing that product free for me due to the fact that i ve changed your original product to make it better or faster. Let me answer that for you. A big NO! Your only option that might back up your warranty would be a Ford Racing Track Tune, if they release such a thing!
Time involved in litigation is generally on Ford's side. They deny your claim and say that it's your tune because XYZ. You can then litigate to say they're wrong. Meanwhile your car sits broken. On paper you're absolutely correct. In practice, it's more difficult than just telling the dealer to prove that your blown motor or trashed transmission is the result of your tune.It's not that simple, the part has to prove that it caused the failure.
Hey Barrel- I'm sorry to hear that you weren't too impressed with their Tune. How long ago was this? If you're willing to try their new V2 tunes I'm happy to get you set up with them just let me know, I'm always around to help out!I wasn't terribly impressed with my Bama tune and got my car dyno tuned anyway, but I will say at least that their customer service has always been pretty good. I worked with them on my tune with my '11 way back. At least give 'em a call before blasting them... Goes for any product. Hell, it's what I did with SW - they just told me I was wrong lol.
Thanks Mike! We bend over backwards to ensure that our customers are happy and we definitely had Paul down in West Palm Beach Florida tuning a couple customers cars on site! We don't mess around and we'll stop at nothing to ensure that our customers as well as Bama Customers are beyond happy with their parts and services!AM will get you taken care of. I honestly don't know of another company that gives this sort of customer attention. quite honestly I don't think any company even comes close.. Hell they flew Paul to a dudes house.. I've worked with them on my 2012 mustang and my new one. I wouldn't go with any other company because of how good their customer support is.
Hey - camnuts44 - I'm really sorry to see and hear about this and I'm willing to have your order shipped to you Free Of Charge. For one thread to sway your opinion on something like this is definitely something that would keep me up in the middle of the night!!I just canceled my order with american muscle and went with the lund tune from lethal performance. The JLT was back ordered and I really dont want to wait anymore!!!
I'm going to see to it that Paul shoots you a call right now if he's not already on the phone with you as I type this, Hang tight!I totally expected to receive great customer service from AM and Bama, which they've been making good on thus far. Like I said, I'll keep everyone in the loop on the matter.
Well said and absolutely! This is a public forum! So we need to hear about this as to ensure that we along with Bama is doing their jobs!You are doing the right thing. You're not blasting them (Bama) in any way. I'm sure you spent hard-earned money on this tune, and you're bringing your results to the attention of other forum members. Thank you for keeping us in the loop. I was also looking at a Bama tune, and I'll hold off until results are posted.
Any idea if this is their new v.2 tune? When did you buy the tuner?
2Cool, the last revision the OP had was a V2 TuneI am pretty sure this was a V2 tune. I was supplied the tune January 29th I believe. The tuner was ordered at the end of December and has all the latest updates.
Still without any updated news on this issue.
Hey Laztug - Thanks for the kind comments and feedback. I'm really happy to hear that you're always confident when ordering from us or Bama. If there's absolutely anything I can ever help out with please don't hesitate to let me know and I'm here to help!I always feel confident while purchasing from them.