Spacebird
Well-Known Member
- Joined
- Nov 19, 2015
- Threads
- 45
- Messages
- 740
- Reaction score
- 576
- Location
- Boulder County, Colorado
- Vehicle(s)
- 2016 GT350R
- Thread starter
- #1
ATTENTION DERAND, CALLING DERAND!
Strap in fellas, this one is a doozie...
I haven't been on the forum all week as I've been terribly depressed. I dropped off my brand new GT350R at "the best wrap shop in town" to have a full clear wrap and Modesta BC-04 applied while I was on vacation. I picked the car up on Tuesday and this is what I found:
How much did this cost me? $5400. Yup. That price included rolling edges that you can see aren’t rolled, wrapping the spoiler, etc. Perfection is impossible, and I really don't want it anyway as these cars comes from the factory kinda wonky. But that's a bad wrap job at any price, and it damaged original manufacture.
The shop has 4+ star reviews on Yelp, Facebook, and plenty of great reviews on every car forum I've been able to find. I've seen their work first hand and it was the reason I chose them. They do 918s, GT3 RS, Aventadors, etc.
As you can see there wasn't a straight edge or edge that runs parallel to the bodywork anywhere on the car. Cuts are terribly jagged. It's obvious that a razor was used AGAINST THE CLEAR COAT as the paint is scratched. There was hair, dirt, etc. under the wrap.
Worst of all, for some reason they applied 5-pieces of film to the hood, roof, and trunk each. The car has stripes which we agreed to cover with one whole sheet. There's no reason to cover the painted section separate from the striped section unless you've got matte stripes. They cut the edges by hand while on the car, including into the stripes. The 5 pieces wouldn’t even be that bad if they had been machine cut, but the hand cuts are beyond wavy.
I kinda lost my shit. I was sort of able to hide it, but I'm 6'4" and 215lbs and when my hands start to shake and my voice begins to tremble it's pretty obvious that I'm not OK with this. Bad words were said.
I spoke to the manager. I provided dozens of pictures to the owner. I did a 15 minute video walk around identifying all of the issues.
They owned up to it. The owner of the shop isn't involved in the day-to-day to the best of my knowledge, but clearly it's his call on how to proceed. The manager and the client-facing guy admitted that this was not up to their standards and promised that they'd make things right. I asked the two guys independently what happened, and they were embarrassed and surprised. I don’t know the details of who the hell was working on the car, but it wasn’t their top guy clearly. A guy that runs a competing shop got wind of this and made some calls. According to him the tint guy did the PPF, but I don’t know what the truth is.
My e-mail to the owner, manager, and client-facing guy:
I will give SHOP the opportunity to correct this to my satisfaction. That means that that car needs to be restored to the condition it was in when I delivered it to you:
They agreed. So what did we find under the film? The trunk and hood stripes are fucked and have to be replaced. The clear coat is lightly stratched along the stripe lines on the trunk and the hood, and in a few other spots, but it’s not so deep that a polish won’t fix it. To my surprise, the film was removed without damaging the undamaged stripes, which is good news, I guess.
The car is back in my possession, unwrapped, and damaged. The damage is fixable without having to add paint, but it’s damaged.
My next move is yet to be decided.
Option 1) Get the shop to do it again. Correct the paint, replace the stripes, and put one piece each on the hood, roof, trunk. The shop is collocated with the best detail shop in town (another reason I picked them) who has agreed to do the paint correction, and I trust that they’ll do it right. I’m pretty sure that the shop won’t screw it up this time and will put the guy that does Aventador/918/458 wraps on the job, so I have a reasonable expectation that the job will be done correctly. It's in their interest to knock this out of the park.
Option 2) Get my money back, have somebody else correct the paint, reapply the stripes, and wrap the car, and have the first shop reimburse me for parts and labor.
I’m leaning towards Option 1. Everything about this points to it being an anomaly. Bad job, bad quality control, bad client management, but an anomaly nonetheless. Even the guy from the competing shop vouched for the integrity and quality of the offending shop.
I don’t harbor any ill will, I just want my car to be done to my satisfaction and to receive a quality of work commensurate with its cost.
Fuck me. I need a drink
Strap in fellas, this one is a doozie...
I haven't been on the forum all week as I've been terribly depressed. I dropped off my brand new GT350R at "the best wrap shop in town" to have a full clear wrap and Modesta BC-04 applied while I was on vacation. I picked the car up on Tuesday and this is what I found:
How much did this cost me? $5400. Yup. That price included rolling edges that you can see aren’t rolled, wrapping the spoiler, etc. Perfection is impossible, and I really don't want it anyway as these cars comes from the factory kinda wonky. But that's a bad wrap job at any price, and it damaged original manufacture.
The shop has 4+ star reviews on Yelp, Facebook, and plenty of great reviews on every car forum I've been able to find. I've seen their work first hand and it was the reason I chose them. They do 918s, GT3 RS, Aventadors, etc.
As you can see there wasn't a straight edge or edge that runs parallel to the bodywork anywhere on the car. Cuts are terribly jagged. It's obvious that a razor was used AGAINST THE CLEAR COAT as the paint is scratched. There was hair, dirt, etc. under the wrap.
Worst of all, for some reason they applied 5-pieces of film to the hood, roof, and trunk each. The car has stripes which we agreed to cover with one whole sheet. There's no reason to cover the painted section separate from the striped section unless you've got matte stripes. They cut the edges by hand while on the car, including into the stripes. The 5 pieces wouldn’t even be that bad if they had been machine cut, but the hand cuts are beyond wavy.
I kinda lost my shit. I was sort of able to hide it, but I'm 6'4" and 215lbs and when my hands start to shake and my voice begins to tremble it's pretty obvious that I'm not OK with this. Bad words were said.
I spoke to the manager. I provided dozens of pictures to the owner. I did a 15 minute video walk around identifying all of the issues.
They owned up to it. The owner of the shop isn't involved in the day-to-day to the best of my knowledge, but clearly it's his call on how to proceed. The manager and the client-facing guy admitted that this was not up to their standards and promised that they'd make things right. I asked the two guys independently what happened, and they were embarrassed and surprised. I don’t know the details of who the hell was working on the car, but it wasn’t their top guy clearly. A guy that runs a competing shop got wind of this and made some calls. According to him the tint guy did the PPF, but I don’t know what the truth is.
My e-mail to the owner, manager, and client-facing guy:
I will give SHOP the opportunity to correct this to my satisfaction. That means that that car needs to be restored to the condition it was in when I delivered it to you:
- All of the film needs to removed by SHOP as there isn’t a single satisfactory application on any body panel, and the current film is obscuring potential paint damage.
- Any damage to the paint needs to be repaired at SHOP’s cost.
- Damaged OEM stripes need to be replaced at SHOP’s cost, including those that might be damaged by removing the film or repairing the paint.
They agreed. So what did we find under the film? The trunk and hood stripes are fucked and have to be replaced. The clear coat is lightly stratched along the stripe lines on the trunk and the hood, and in a few other spots, but it’s not so deep that a polish won’t fix it. To my surprise, the film was removed without damaging the undamaged stripes, which is good news, I guess.
The car is back in my possession, unwrapped, and damaged. The damage is fixable without having to add paint, but it’s damaged.
My next move is yet to be decided.
Option 1) Get the shop to do it again. Correct the paint, replace the stripes, and put one piece each on the hood, roof, trunk. The shop is collocated with the best detail shop in town (another reason I picked them) who has agreed to do the paint correction, and I trust that they’ll do it right. I’m pretty sure that the shop won’t screw it up this time and will put the guy that does Aventador/918/458 wraps on the job, so I have a reasonable expectation that the job will be done correctly. It's in their interest to knock this out of the park.
Option 2) Get my money back, have somebody else correct the paint, reapply the stripes, and wrap the car, and have the first shop reimburse me for parts and labor.
I’m leaning towards Option 1. Everything about this points to it being an anomaly. Bad job, bad quality control, bad client management, but an anomaly nonetheless. Even the guy from the competing shop vouched for the integrity and quality of the offending shop.
I don’t harbor any ill will, I just want my car to be done to my satisfaction and to receive a quality of work commensurate with its cost.
Fuck me. I need a drink
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