Bit_the_Bullitt
Well-Known Member
Uh, sir, this is an internet forum.There are good and bad Delaerships - not EVERY Dealership is "bad". My current Dealership is excellent from Sales to Service - they run a tight ship so to speak.
So do you all know how to take care of a "bad" Dealership?
If having a less than stellar experience at ANY Dealership, ask for the Store Manager OR the Owner of the Dealership.
Ford Dealers are franchised just like a McDonalds. There's a local on-site Store Manager just as there is the actual Owner of the Franchise.
You can request to speak to the Store Mgr. (Local on-site) while you are there in the building. If you can't get satisfactory resolution on-site, then your next step is to request the contact info to the Owner of the Franchise AND state you want an appointment to speak to him/her. You can do it and don't let the in-store Mgr. tell you that's not possible.
Schedule the meeting for the Owner. When you get that meeting - maintain composure, speak and act intelligently on a professional person-to-person level. Don't let your anger get the best of you or start cussing up a storm - that won't get you anywhere. Explain your frustrations and why you're displeased. You may find that the Owner will be more than obliged to not only help but to ensure your future experiences are positive.
If you can't get to the Owner - as the last resort call the Ford 800# and put in a compliant and that you wish for it to be elevated.
Vehicle Owners can also complete or fill out any mailed or emailed Dealership surveys with all low #'s or negatives. That survey gets back to Ford Corp., and Ford Corp. has interaction with the Dealers; you will receive a call from the Dealership inquiring about your survey with them and wanting to smooth things over...
In the past, I've dealt directly with (2) different Ford Franchise Owners. In both instances they were understanding of my concerns and complaints. The 1st instance occurred back in the 90's when I had my 96 Cobra and after our meeting the Owner actually let go the Service Writer and 2 Techs (found that out through subsequent follow ups to my next service visits) The 2nd instance was as recent as 2016 when I was having warranty and service issues with my prior 2016 S550. That Franchise Owner offered me free oil changes and detailing - to which I kindly replied "No" and told her that I would never be coming back, and if asked, I would not recommend her Dealership. I explained I was there to relay my concerns in person and had she not sat down with me in person, I would have laid out those same concerns on their social media sites and elevate it to Ford Corp. To which she replied she was greatful I met in person, she appreciated the constructive criticism, my concerns, and she would resolve the issues discussed.
Each one of you as a Ford Customer can act on any dissatisfaction by using the info above. Ignoring it, taking it on the chin and not wanting to deal with a particular Dealership WITHOUT elevating a concern on-site won't resolve issues. A Dealership OR Service Center can't better themselves if they are not aware of such instances of dissatisfaction of repair and/or something else that upset an existing or potential customer.
Logic, common sense, human decency and willingness to take problems/concerns head on does not belong here.
Sponsored