Sync 3 Volume resets EVERY TIME I GET A CALL!

[FordIVTteam]

Yep. Tried the reset procedure. It doesn't work.

Cara, aren't you ford? By us speaking to you, aren't we asking ford?

This can't be the intended operation...

Hey ngiardina,

Yep, I'm here to assist with troubleshooting the SYNC systems, however, I do not handle software bugs, which is why I recommend contacting Ford directly. There are only so many steps I can troubleshoot over social media. If the reset didn't resolve the issue, and since there are no updates available, I would have to suggest taking the vehicle to the dealer for a more hands on approach.

Cara

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[likeaboss]

Hey ngiardina,

Yep, I'm here to assist with troubleshooting the SYNC systems, however, I do not handle software bugs, which is why I recommend contacting Ford directly. There are only so many steps I can troubleshoot over social media. If the reset didn't resolve the issue, and since there are no updates available, I would have to suggest taking the vehicle to the dealer for a more hands on approach.

Cara

Hi Cara,

Ford needs to come up with a better system than taking the car to the dealer for Sync 3 issues. It's such an antiquated way of dealing with technology. Most of the time the dealers know less than we do. An online bug and feature request system would be welcome. It would provide Ford more direct info from their customers, take a service load off the dealer network and most importantly be more convenient for owners. I've reset mine with no success as well. It's just the natural behavior of the Sync 3 system. It does it with my wife's iPhone 6 and my Galaxy S7 in my 2016 Edge Sport, Focus ST and GT350. Please convey our request to your management that we'd like to have an online portal to submit bugs and feature requests. Thanks!

 

[OEMRadio]

With Sync 3 having wifi it should have a way to log and report issue like my Mac or PC does..

It is a very true statement in regards to the techs at the dealer.. They know little to nothing about the systems in the cars.. I've been contacted many times by dealers all over for help diagnosing Sync 3 and MFT systems.. Ford needs a much better system for tech related issues.. They need sync engineers to be more accessible to people..

I will say this.. QNX didn't get to do what they wanted.. They had to build around MFT I have used other QNX infotainment systems and they are great.. Chryslers Uconnect 8.4 is awesome.. Volvos new system is light years nicer than fords.. GM isn't the best but they do have good access in the communication flow chart to engineers for tech related issues and do respond fairly quick..

Ford is really behind and it's sad.. They have a great line of vehicles.. And like it or not cars are judged a lot on the tech these days.. And they know that from MFT when it came out.. The ratings affected them enough to start on sync 3 in 2013

Updates shouldn't take months.. Not today.. And not with wifi access.. They should be able to push bug fixes easily .. That was the whole point of sync 3 to eliminate dealer interaction for updates..

Ford will have another mess on their hands if they don't fix they way they handle infotaiment.. They did a crap job with MFT and are continuing that with Sync 3

 

[FordIVTteam]

Hi Cara,

Ford needs to come up with a better system than taking the car to the dealer for Sync 3 issues. It's such an antiquated way of dealing with technology. Most of the time the dealers know less than we do. An online bug and feature request system would be welcome. It would provide Ford more direct info from their customers, take a service load off the dealer network and most importantly be more convenient for owners. I've reset mine with no success as well. It's just the natural behavior of the Sync 3 system. It does it with my wife's iPhone 6 and my Galaxy S7 in my 2016 Edge Sport, Focus ST and GT350. Please convey our request to your management that we'd like to have an online portal to submit bugs and feature requests. Thanks!

Hey likeaboss,

I certainly understand your frustrations. I have already passed on all of your concerns and opinions to the proper team. Have a great weekend!

Cara

 

[rpm511]

With Sync 3 having wifi it should have a way to log and report issue like my Mac or PC does..

It is a very true statement in regards to the techs at the dealer.. They know little to nothing about the systems in the cars.. I've been contacted many times by dealers all over for help diagnosing Sync 3 and MFT systems.. Ford needs a much better system for tech related issues.. They need sync engineers to be more accessible to people..

I will say this.. QNX didn't get to do what they wanted.. They had to build around MFT I have used other QNX infotainment systems and they are great.. Chryslers Uconnect 8.4 is awesome.. Volvos new system is light years nicer than fords.. GM isn't the best but they do have good access in the communication flow chart to engineers for tech related issues and do respond fairly quick..

Ford is really behind and it's sad.. They have a great line of vehicles.. And like it or not cars are judged a lot on the tech these days.. And they know that from MFT when it came out.. The ratings affected them enough to start on sync 3 in 2013

Updates shouldn't take months.. Not today.. And not with wifi access.. They should be able to push bug fixes easily .. That was the whole point of sync 3 to eliminate dealer interaction for updates..

Ford will have another mess on their hands if they don't fix they way they handle infotaiment.. They did a crap job with MFT and are continuing that with Sync 3

Now kinda thinking of waiting instead of updating now to Sync 3 xD

 

[Road Dog]

rpm5 and OEMRadio. As a 36 yr manager in the computer service business I have to say Ford needs to replace the top folks over the Sync program with Execs from the Computer industry. Car guys that have worked for Ford for the past 30 years aren't the right fit for the information industry. Every car that Ford manufactures with the MFT or the Sync system is both a car and a computer system. Managing the computer issues like they have the car issues for the past 50 years is resulting in a lot of dissatisfied customers.

When I bought this car I was surveyed via phone and the issues I brought up were immediately acted upon. My Dealer called and asked what they could do to fix my concern. If they were to call today my concerns would all be Sync 3 related and I know they have no way for the Dealer or their Sync group to address the issues.

Yes each car should be able to connect via wi-fi and report issues the customer has or problems detected. The car should alert the owner when an update is available and prompts for installation. Support should be available to be contacted while you are in the car for contacting a live person (you have a phone and many have hotspot technology to allow the car to connect to the internet while driving).

Or maybe a better idea would be to turn the system over to Apple and Google and let them manage it. After all you are trying to leverage what they do better than Ford.
Great Car, Great Technology, Poor understanding of how to support the technology.

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