Start up problems 2015 mustang gt

[Medo]

I bought my GT on 02/01/2015 and i dropped it yesterday at the dealership for the third time in less than a week.

I'm having problems starting up my car and the service people are playing a guessing game. When I push to start the car, it keeps cranking (struggling to start-up) for up to 5 seconds. They already replaced the fuel pump and injector #5. Right now it's at the dealer waiting for an engineer from Ford.

Anyone else having the same problem?
and can I take the legal action right now or wait for the third attempt? (I live in VA)

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[Medo]

yeah I've seen it, but his is a cold start problem. Mine happens randomly (remote start up, cold start, normal start... you name it)

 

[Moody]

Medo
mine is currently at the dealership right now with this very same issue. had cracked plugs in cylinders 3 & 5. but sill happens randomly. they are now waiting on a response from the ford hotline. did you get an answer.

 

[Medo]

Medo
mine is currently at the dealership right now with this very same issue. had cracked plugs in cylinders 3 & 5. but sill happens randomly. they are now waiting on a response from the ford hotline. did you get an answer.

They changed the oxygon sensor last Friday. I was so happy that it's gonna be a week without having the problem. Unfortunately it happened again today!!!

I'm lost I don't know what to do..

 

[Asharus]

getting pretty close to invoking the lemon law then

 

[thehunterooo]

The lemon law is a great tool if you have to go that route, must be a bad part somewhere though, hope they can figure it out.

 

[Moody]

just heard from the shop. Ford engineers have now suggested the purge valve be replaced. it regulates the air pressure in the fuel tank to prevent vapor lock. they are still guessing.

 

[Moody]

New update. Just got a call back from the dealership and replacing the purge valve did not fix the starting issue. waiting on another call back from the Ford hotline. What part will they throw at it next?!?

 

[FordService]

I'm lost I don't know what to do..

Send me a PM, Medo. Let's talk about it further. I'll see how I can help.

Jeff

 

[gzstang]

programmable key issue??? does the theft light flash when it doesn't start?

 

[Moody]

Here is the latest. I received a call back from Ford CSM today and was informed that the Ford field service engineer will be at the dealership on 3-19-15 to look at my GT. I'm also trying to find out from Ford what constitutes an attempt to repair a nonconformity. Do i have to take possession of the car each time after a (single) part is replaced and return it to count as 2 attempts? I dropped the car off on the 3rd and they have replaced 2 spark plugs, purge valve, and clutch harness. Each part was replaced individually. Since i have not taken possession of the car is this counted as one attempt or does each part count as an attempt? Based on my conversations with the dealership they tried replacing the first part and it didn't correct the issue so they moved onto the next part. I was never told the issue would be corrected by replacing a combination of parts. What is the legal definition, in Arkansas, of "an attempt to correct a nonconformity"?

 

[Moody]

Today i spent an hour at the dealership talking with the Field Service Engineer!!!! yes i got to speak directly to him face to face (FSE) and Service Department Manager (SDM). We discussed all of the issues i have been experiencing and both of them were very attentive. The FSE said he has never seen this issue on the 5.0 GT and was concerned there are more mustangs out there with the same issues. We all went outside and tried to start the GT after it had set for 10 min since they returned from the test drive. The result was a long crank issue, once it fired there were 2 distinct metallic pops/clanks from the engine, and a little white smoke from the passenger side tail pipe. FSE & SDM agreed they heard the metallic sounds, long crank and white smoke. At this point the FSE said he is also going to contact the Flatrock assembly plant to investigate the issues and may have the injectors replaced on cylinders 3 & 5. I showed the FSE all the threads on this forum and that these issues are not isolated to the GT model. The FSE and SDM were very courteous and shared my concerns. I didn't get any specific answers as to what is the cause of the issues. they have to look further into it. I respect the fact they said we don't know what the problem is right now, but are working to resolve it. They did not try to blow smoke up my tail pipe.

no matter how much i dislike my brand new car already breaking down, i have not yelled at anyone, nor "gone off the deep end". i am frustrated but getting irate will only cause delays and ensure they wont want to work with me.

once i have more info back from the FSE/SDM i'll provide another update.

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