Roadside Service Membership

[AussieGreg]

Do we get 12 months complimentary roadside membership with the Mustang like Ford offer with their other new cars. I have no faith in the Dealer telling me the truth or processing paperwork correctly. It took the Dealership 2 weeks to send me through a receipt for payment for my Mustang from when I took delivery and paid for it. It has taken them 4 weeks to send through the paperwork for the Window Tint they did.

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[Stubai]

Yes we do, I believe for the life of the warranty

 

[Freman]

LOL my dealer told me it's only complimentary renewed each year if I have the scheduled services done by that dealership.

 

[Bobsp12]

Three years free on ours.

 

[AussieGreg]

Think I will get onto Ford via Facebook

 

[Cisco]

Think I will get onto Ford via Facebook

Let us know what they say. Mine has expiry on the sticker of 24/12/17.

 

[spronston]

Reading the Terms & Conditions on the Ford AU website (link), it seems to say that new car buyers get 12 months. Separate to that, customers who get their vehicle serviced by Ford get 12 months after each service (vehicles up to 7 years or 105,000kms):

a) Eligibility Criteria
State Auto Club Roadside Assistance and Membership is available from Participating Dealers only. Customers not eligible to receive the State Auto Club Roadside Assistance and Membership offer, and customers of non-participating dealers, may still be offered a standard Roadside Assistance product in lieu of State Auto Club Roadside Assistance and Membership.
Further eligibility criteria are as follows:

New Ford Vehicle Buyers – up to 12 months standard State Auto Club Roadside Assistance and Membership applicable to Retail and Blue Business Fleet Customers when they purchase a new Ford branded vehicle.

• Eligible vehicles: new Ford vehicles including local and imported passenger vehicles, Falcon Ute, Ranger, and SUV’s sold from April 1, 2013 (excludes Transit vans, which are covered by separate Ford Roadside Assistance packages).
• Note: New Transit vans are covered by a 12 month Ford Vancare Roadside Assistance product and therefore do not receive State Auto Club Roadside Assistance and Membership when purchased.

Standard Servicing Customers – up to 12 months State Auto Club Roadside Assistance and Membership applicable to Eligible Vehicles.

• Vehicles which are eligible for State Auto Club Roadside Assistance and Membership are: Eligible Vehicles receiving a Standard Service from 1 April 2013 that are owned by a Retail Customer or a Blue Business Fleet Customer and that have not reached 7 years or 105,000kms. Eligible Vehicles include local and imported Passenger, Falcon Ute, Ranger and SUV’s.
• FPV vehicles are only eligible to receive State Auto Club Roadside Assistance and Membership after the completion of the 3 year Ford Premium Roadside Assistance product that is included with all new FPV vehicles.
• Transit vans are only eligible to receive State Auto Club Roadside Assistance and Membership after the completion of the 1 year Ford Vancare Roadside Assistance product that is included with the sale of all new Transit vehicles. Towing will be at the customers cost for Vans with a GVM >2,500kg.

b) Length of Cover
The complimentary State Auto Club Roadside Assistance and Membership is valid from the date of your last eligible Standard Service or from the date you purchased your eligible new Ford vehicle for 12 months or until the date you complete your next eligible Standard Service (at which point you will receive a new 12 month period of Roadside Assistance and Membership if you remain eligible), whichever occurs first.

 

[AussieGreg]

Copy of reply to Facebook Post I placed on the Ford Australia Page.

Hi Greg. Yes! That is part of the new Ford ownership experience. You will get 12 months of free roadside initially, then when your Mustang is due for its 12 month / 15,000km service (whichever comes first) you will receive an additional 12 months of roadside as soon as the service is completed, then another 12 months at the 30k service, and so on. Click here to find out more: http://goo.gl/TzHQZ1.
Thanks, FordService^JS

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