Reporting Sync Bugs

[jpd_f550]

Hello All! First time post-er here, but have been soaking up information on this forum for several months now.

The day after I took my car home, I updated Sync (Base GT) to version 5.9. I have noticed a couple of things I would classify as software bugs and was wondering if anyone knew how to report these to Ford? I've found nothing through a few Google searches, but figured this forum was the most likely place to find an answer.

Thanks!

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[Ugly John]

Good luck! Many bugs have been reported here already. What kinda things are you seeing? The big one for me is I have to search for Pandora pretty much every time I get in the car. Not every time, but most. Turning the radio off before shutting the car down helps but doesn't fix it...

 

[jpd_f550]

The main problem I'm experiencing is if I'm listening to music from USB when I turn the car off, it defaults to the radio input next time I start the car, but the display still shows (and appears to be playing) USB. The display will only revert to showing radio information if I press the Radio button. It's really just an annoyance, but clearly a bug.

Part of my job is making user interfaces for products, so I'm very picky about things like this. I have high expectations, especially from a major automotive manufacturer whose software is on v5.9.

There have been other minor things, too. I haven't been able to reproduce them, though.

 

[poorfortune]

The main problem I'm experiencing is if I'm listening to music from USB when I turn the car off, it defaults to the radio input next time I start the car, but the display still shows (and appears to be playing) USB. The display will only revert to showing radio information if I press the Radio button. It's really just an annoyance, but clearly a bug.

Part of my job is making user interfaces for products, so I'm very picky about things like this. I have high expectations, especially from a major automotive manufacturer whose software is on v5.9.

There have been other minor things, too. I haven't been able to reproduce them, though.

The quick fix for this is to hit the power button for the stereo prior to starting the car. I have to do this for my phone bluetooth connection as well. We shouldn't have to, I agree, but it seems to work every time for me.

 

[brandonsmash]

Good luck. SYNC is inherently buggy.

Enjoy pulling fuse #32 every 6 weeks. That's what I have to do once SYNC invariably flips the fuck out during playback and forgets what it's supposed to do.

I tend to think of SYNC as a terrified, but eager to please, child with Down's syndrome.

 

[jpd_f550]

The quick fix for this is to hit the power button for the stereo prior to starting the car. I have to do this for my phone bluetooth connection as well. We shouldn't have to, I agree, but it seems to work every time for me.

Awesome! I'll try that (if I remember) on my drive home this afternoon.

 

[jpd_f550]

Good luck. SYNC is inherently buggy.

Enjoy pulling fuse #32 every 6 weeks. That's what I have to do once SYNC invariably flips the fuck out during playback and forgets what it's supposed to do.

I tend to think of SYNC as a terrified, but eager to please, child with Down's syndrome.

Also good to know. I didn't look at the manual, but I suspect you'll know immediately... does fuse #32 cut power for anything else besides Sync stuff?

 

[brandonsmash]

Also good to know. I didn't look at the manual, but I suspect you'll know immediately... does fuse #32 cut power for anything else besides Sync stuff?

Negative. #32 is just the SYNC brain. #33 is the fuse for the rest of the head unit.

For the past several months I've just left the fuse cover off the passenger footwell and I keep a pair of needlenose pliers in the console to quickly pull the fuse and reset SYNC, but I really need to get around to just running some remote wiring and doing a fused toggle in the glove box.

When SYNC decides to go sit in the corner and eat crayons, you can either pull the negative battery terminal or fuse #32.

 

[FordIVTteam]

Hey Everyone,

If you would like to report any bugs after you update the system, please post them at http://social.ford.com

Have a great weekend!

Cara

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