No order number?

[melwff]

I received an email from Ford within seconds of Zach placing the order.

Can you provide an approximation of what that email said?

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[Matthewstorm]

Can you provide an approximation of what that email said?

 

[melwff]

thanks

 

[Sindeki]

I just canceled my order with a local dealer because they didn't give me anything. I was tired of chasing them around and getting false information - That's not how this should work.

 

[Mikepol2]

I swear my dealer is trying to get me to cancel... last Friday they printed a "preview order" and had me sign it. Shook hands and left. I've since texted the salesman 3 times and emailed him and the sales manager asking when I can expect an email from Ford confirming they've received the order. The salesman finally texted back saying the sales manager is building the order right now. Within a few seconds I got an email from Ford... with a duplication of the preview order from last Friday.

Wouldn't surprise me if they regret giving me 2% under invoice and are hoping I'll get mad and go away. Oh, no, my friend... it's making me doubly enthusiastic about pestering you till you enter it.

 

[cactus_kid]

Hold their feet to the fire.

 

[melwff]

So my experience so far is good. Ordered car 2/14. From my prior experience ordering in May of 2016 I waited 5 weeks before checking status. Today I got the VIN with a expected build of 4/7 with delivery 4/30 based on Ford tracking site.

 

[Nardly]

I received an email from Ford within seconds of Zach placing the order.

He emailed you the DORA?

 

[Mikepol2]

So here’s what my salesman just texted me... SMH!!

"So the Ford rep was actually just here. he is going to look into it and then contact our sales manager and let him know what they are doing for email status on the build. I know we can track it on our end, but unsure on the customer end of it. As soon as he gets an email with a answer I will definitely reach out and let you know."

So I called the Ford customer service number. They took my name, the dealership name, and the previous order number, and said yes this order is showing in their system as "in process". I guess that's a good sign.

 

[Nardly]

So here’s what my salesman just texted me... SMH!!

"So the Ford rep was actually just here. he is going to look into it and then contact our sales manager and let him know what they are doing for email status on the build. I know we can track it on our end, but unsure on the customer end of it. As soon as he gets an email with a answer I will definitely reach out and let you know."

So I called the Ford customer service number. They took my name, the dealership name, and the previous order number, and said yes this order is showing in their system as "in process". I guess that's a good sign.

Could you post that phone number? I just talked with the sales manager and he said it takes a week or two to get build info. He also said the number on my preview order is my order number. I'm confused! Is your order number the same number as your preview order code?

 

[Mikepol2]

Could you post that phone number? I just talked with the sales manager and he said it takes a week or two to get build info. He also said the number on my preview order is my order number. I'm confused! Is your order number the same number as your preview order code?

(800) 392-3673 is Ford Customer Service. Beats me on the preview order number also being the real order number, but I gave Ford my "preview" number and they were able to say yes, that number is showing in their system as being "in process".

 

[Nardly]

(800) 392-3673 is Ford Customer Service. Beats me on the preview order number also being the real order number, but I gave Ford my "preview" number and they were able to say yes, that number is showing in their system as being "in process".

That's great! Now you know it's done and only a matter of time you will be behind the wheel!

 

[Mikepol2]

That's great! Now you know it's done and only a matter of time you will be behind the wheel!

 

[stageron]

Could you post that phone number? I just talked with the sales manager and he said it takes a week or two to get build info. He also said the number on my preview order is my order number. I'm confused! Is your order number the same number as your preview order code?

Yes, the preview order code is the Order number. I ordered on 2/27 and had an email from Ford on 3/1 with a build date and VIN number. I clicked on the link and plugged in my VIN and order number (preview order code) and got a delivery date as well.

 

[Mikepol2]

Yes, the preview order code is the Order number. I ordered on 2/27 and had an email from Ford on 3/1 with a build date and VIN number. I clicked on the link and plugged in my VIN and order number (preview order code) and got a delivery date as well.

So that was the next business day that you got your VIN... supposedly they ordered mine today at noon so if I don’t get a VIN email in a day or two I’ll be ticked.

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