Sponsored

No order number?

Matthewstorm

Well-Known Member
Joined
Jan 31, 2021
Threads
87
Messages
1,763
Reaction score
815
Location
NC
First Name
Matthew
Vehicle(s)
2021 Mustang GT Premium

Sindeki

Member
Joined
Mar 9, 2021
Threads
0
Messages
22
Reaction score
76
Location
VA
First Name
Brad
Vehicle(s)
2021 Mach 1 HP Ordered
I just canceled my order with a local dealer because they didn't give me anything. I was tired of chasing them around and getting false information - That's not how this should work.
 

Mikepol2

Well-Known Member
Joined
Jul 17, 2018
Threads
139
Messages
3,948
Reaction score
6,971
Location
Pittsburgh, PA
First Name
Mike
Vehicle(s)
2021 Mach 1, 2019 Ram 1500
I swear my dealer is trying to get me to cancel... last Friday they printed a "preview order" and had me sign it. Shook hands and left. I've since texted the salesman 3 times and emailed him and the sales manager asking when I can expect an email from Ford confirming they've received the order. The salesman finally texted back saying the sales manager is building the order right now. Within a few seconds I got an email from Ford... with a duplication of the preview order from last Friday.

Wouldn't surprise me if they regret giving me 2% under invoice and are hoping I'll get mad and go away. Oh, no, my friend... it's making me doubly enthusiastic about pestering you till you enter it.
 

Sponsored

melwff

Well-Known Member
Joined
Oct 4, 2016
Threads
6
Messages
913
Reaction score
321
Location
Danbury,CT
Vehicle(s)
2021 Mach 1 M2486
So my experience so far is good. Ordered car 2/14. From my prior experience ordering in May of 2016 I waited 5 weeks before checking status. Today I got the VIN with a expected build of 4/7 with delivery 4/30 based on Ford tracking site.
 

Mikepol2

Well-Known Member
Joined
Jul 17, 2018
Threads
139
Messages
3,948
Reaction score
6,971
Location
Pittsburgh, PA
First Name
Mike
Vehicle(s)
2021 Mach 1, 2019 Ram 1500
So here’s what my salesman just texted me... SMH!!

"So the Ford rep was actually just here. he is going to look into it and then contact our sales manager and let him know what they are doing for email status on the build. I know we can track it on our end, but unsure on the customer end of it. As soon as he gets an email with a answer I will definitely reach out and let you know."

So I called the Ford customer service number. They took my name, the dealership name, and the previous order number, and said yes this order is showing in their system as "in process". I guess that's a good sign.
 
Last edited:
OP
OP
Nardly

Nardly

Well-Known Member
Joined
Mar 13, 2021
Threads
57
Messages
602
Reaction score
704
Location
Virginia
First Name
Bernard
Vehicle(s)
21 Mach 1 Twister Orange M2425 Chassis
So here’s what my salesman just texted me... SMH!!

"So the Ford rep was actually just here. he is going to look into it and then contact our sales manager and let him know what they are doing for email status on the build. I know we can track it on our end, but unsure on the customer end of it. As soon as he gets an email with a answer I will definitely reach out and let you know."

So I called the Ford customer service number. They took my name, the dealership name, and the previous order number, and said yes this order is showing in their system as "in process". I guess that's a good sign.
Could you post that phone number? I just talked with the sales manager and he said it takes a week or two to get build info. He also said the number on my preview order is my order number. I'm confused! Is your order number the same number as your preview order code?
 

Sponsored

Mikepol2

Well-Known Member
Joined
Jul 17, 2018
Threads
139
Messages
3,948
Reaction score
6,971
Location
Pittsburgh, PA
First Name
Mike
Vehicle(s)
2021 Mach 1, 2019 Ram 1500
Could you post that phone number? I just talked with the sales manager and he said it takes a week or two to get build info. He also said the number on my preview order is my order number. I'm confused! Is your order number the same number as your preview order code?
(800) 392-3673 is Ford Customer Service. Beats me on the preview order number also being the real order number, but I gave Ford my "preview" number and they were able to say yes, that number is showing in their system as being "in process".
 
OP
OP
Nardly

Nardly

Well-Known Member
Joined
Mar 13, 2021
Threads
57
Messages
602
Reaction score
704
Location
Virginia
First Name
Bernard
Vehicle(s)
21 Mach 1 Twister Orange M2425 Chassis
(800) 392-3673 is Ford Customer Service. Beats me on the preview order number also being the real order number, but I gave Ford my "preview" number and they were able to say yes, that number is showing in their system as being "in process".
That's great! Now you know it's done and only a matter of time you will be behind the wheel!
 

Mikepol2

Well-Known Member
Joined
Jul 17, 2018
Threads
139
Messages
3,948
Reaction score
6,971
Location
Pittsburgh, PA
First Name
Mike
Vehicle(s)
2021 Mach 1, 2019 Ram 1500

stageron

Well-Known Member
Joined
Feb 17, 2015
Threads
31
Messages
428
Reaction score
723
Location
Bellmore, NY
First Name
Ronnie
Vehicle(s)
2021 Mach 1 M2559, Lexus NX300
Could you post that phone number? I just talked with the sales manager and he said it takes a week or two to get build info. He also said the number on my preview order is my order number. I'm confused! Is your order number the same number as your preview order code?
Yes, the preview order code is the Order number. I ordered on 2/27 and had an email from Ford on 3/1 with a build date and VIN number. I clicked on the link and plugged in my VIN and order number (preview order code) and got a delivery date as well.
 

Mikepol2

Well-Known Member
Joined
Jul 17, 2018
Threads
139
Messages
3,948
Reaction score
6,971
Location
Pittsburgh, PA
First Name
Mike
Vehicle(s)
2021 Mach 1, 2019 Ram 1500
Yes, the preview order code is the Order number. I ordered on 2/27 and had an email from Ford on 3/1 with a build date and VIN number. I clicked on the link and plugged in my VIN and order number (preview order code) and got a delivery date as well.
So that was the next business day that you got your VIN... supposedly they ordered mine today at noon so if I don’t get a VIN email in a day or two I’ll be ticked.
Sponsored

 
 








Top