Yea I wouldn't be too happy with that message either. I strongly suggest PM'ing FordService as Todd mentioned earlier and have them follow up. All cars have issues and it would suck for this to ruin your experience with your new stang. I used to be a former GM guy as well and can tell you I have zero regrets with switching.:ford: Give it some time to sort itself out.
Please avoid crapping on an entire company and their cars because of an isolated problem. You'll find individual cars with problems across all manufacturers in all price ranges and countries of origin. I hope your issue gets fixed and you are happy with the resolution, but stop taking potshots.
Completely agree, and I am a self confessed Bow Tie Fan.
Best of luck with that.
I had issues with my brand new mustang, too. The catalytic converter was replaced and they fixed a small dent that I missed when taking it off the lot. They were extra courteous and went out of their way to get everything fixed ASAP. I contacted Ford Service through the forum here first, though. Rachel contacted the dealer for me and told them we meant business! heh :ford:
Did you attempt to go to another dealer? I know this never happens in the Chevy or Pontiac scene (:lol
but there are some dealers that don't try as hard as others.
You act like Ford has absolute control over how their dealers treat customers. There's a reason Ford bases allocation on customer surveys. To flippantly say blanket statements like "Ford doesn't care about their customers after they have your money" is childish and ignorant.
