Tamadrummer88
Finicky
- Joined
- Oct 22, 2014
- Threads
- 97
- Messages
- 2,061
- Reaction score
- 322
- Location
- Austin, TX.
- First Name
- John
- Vehicle(s)
- 2015 Mustang EcoBoost Premium
- Thread starter
- #1
Ive never thought ordering a vehicle was so difficult. My dealer literally made it an ordeal. because no one can give me straight answers I've decided to cancel my order, get my deposit back and I'm going to another dealer on the island.
Heres how it all started:
12/30: I ordered my Mustang GT through my dealer. I kinda thought something was sort of off because my salesman wanted to run me for credit and process it like a deal basically. I told him that it was not a contract to buy and that it is only an order for a vehicle. He stated that he was new and that he was new to ordering cars (i later learned he was being transferred to fleet sales, so certainly he knew how to do a retail order) Needless to say, it took over 30 minutes just to get me to sign a receipt and charge my card. After that, i left.
01/02: I called my salesperson for the DORA. Of course he didn't know what it was and i explained it to him. He said that once he gets it he would email it to me.
01/05: Salesman stated he received the DORA and would be emailed to me. DORA was dated 01/02. I was fine with that.
This is where it gets worse:
Around 01/08 or so i called my salesperson to change my order (at the time wanted to change to an EcoBoost Premium) so he said no problem, come on by.
Went to the dealer on 01/12, walked in, and found my salesperson. WE went for a drive in a GT because they finally had one to drive. I then said now i want to change it and make it a GT again (but in a different configuration) he stated he already canceled the first order and that we can start fresh. (I think maybe i threw him for a loop because i changed my mind so easily and what not, but this time i was sure) Needless to say, i was at the dealership for almost an hour while he changed my order and got me a new receipt. I found that really odd and left.
01/14: I emailed my salesperson for the DORA. He said that the factory didn't even send it to them and that he would email it to me when they received it. Thought that was off, so i left it at .
01/15: Im getting upset. No DORA. I decided to call the purchasing clerk and ask for my DORA. I got a receptionist and gave her my info to give to the purchasing clerk. The clerk told her that she would only release that info to my salesperson. I decided to email Rachel @FordService and ask her if she could see any orders from my dealer. As of yesterday, she stated she could not see any orders submitted from my dealer!!!! I was furious. I talked to a sales manager and explained my situation. He said that my salesperson would call me and give me the info i wanted. (Now its phone tag at this point) Salesman called me, gave me the same story, "ill send it to you when we get it from the factory." Thats it. I called and asked for the General Manager. I explained to him my situation and how frustrated i was and that i never imagined it to be this hard to order a vehicle, especially since i read about guys on here going in and out of the dealer in 30 minutes, DORA in hand! (before i called my dealer, i called another very well known Ford Dealer on the island and spoke to the GM there. He stated that his salesman gives customers the DORA right before they leave the dealer. The GM stated to me that they only order on certain days, and that my salesman was new and may have done some stuff out of protocol. I asked him to make it right to keep my business. I asked to be bumped up on priority, but he even admitted to me he wouldn't know how to do it! I also asked for a discount off the car (something small, $1k) and flat out told me no. Maybe that was out of line on my part, but i felt it was worth a shot.
I stated i wanted my deposit back because i no longer have confidence in the dealer and that ordering a simple vehicle turned out to be a large game. I got my deposit back and now I'm going to that well known Ford dealer, where i should have gone in the first place.
/rant
Sorry, after reading on here how easy it was for a lot of you to order your cars, it was a bloody ordeal for me!
Heres how it all started:
12/30: I ordered my Mustang GT through my dealer. I kinda thought something was sort of off because my salesman wanted to run me for credit and process it like a deal basically. I told him that it was not a contract to buy and that it is only an order for a vehicle. He stated that he was new and that he was new to ordering cars (i later learned he was being transferred to fleet sales, so certainly he knew how to do a retail order) Needless to say, it took over 30 minutes just to get me to sign a receipt and charge my card. After that, i left.
01/02: I called my salesperson for the DORA. Of course he didn't know what it was and i explained it to him. He said that once he gets it he would email it to me.
01/05: Salesman stated he received the DORA and would be emailed to me. DORA was dated 01/02. I was fine with that.
This is where it gets worse:
Around 01/08 or so i called my salesperson to change my order (at the time wanted to change to an EcoBoost Premium) so he said no problem, come on by.
Went to the dealer on 01/12, walked in, and found my salesperson. WE went for a drive in a GT because they finally had one to drive. I then said now i want to change it and make it a GT again (but in a different configuration) he stated he already canceled the first order and that we can start fresh. (I think maybe i threw him for a loop because i changed my mind so easily and what not, but this time i was sure) Needless to say, i was at the dealership for almost an hour while he changed my order and got me a new receipt. I found that really odd and left.
01/14: I emailed my salesperson for the DORA. He said that the factory didn't even send it to them and that he would email it to me when they received it. Thought that was off, so i left it at .
01/15: Im getting upset. No DORA. I decided to call the purchasing clerk and ask for my DORA. I got a receptionist and gave her my info to give to the purchasing clerk. The clerk told her that she would only release that info to my salesperson. I decided to email Rachel @FordService and ask her if she could see any orders from my dealer. As of yesterday, she stated she could not see any orders submitted from my dealer!!!! I was furious. I talked to a sales manager and explained my situation. He said that my salesperson would call me and give me the info i wanted. (Now its phone tag at this point) Salesman called me, gave me the same story, "ill send it to you when we get it from the factory." Thats it. I called and asked for the General Manager. I explained to him my situation and how frustrated i was and that i never imagined it to be this hard to order a vehicle, especially since i read about guys on here going in and out of the dealer in 30 minutes, DORA in hand! (before i called my dealer, i called another very well known Ford Dealer on the island and spoke to the GM there. He stated that his salesman gives customers the DORA right before they leave the dealer. The GM stated to me that they only order on certain days, and that my salesman was new and may have done some stuff out of protocol. I asked him to make it right to keep my business. I asked to be bumped up on priority, but he even admitted to me he wouldn't know how to do it! I also asked for a discount off the car (something small, $1k) and flat out told me no. Maybe that was out of line on my part, but i felt it was worth a shot.
I stated i wanted my deposit back because i no longer have confidence in the dealer and that ordering a simple vehicle turned out to be a large game. I got my deposit back and now I'm going to that well known Ford dealer, where i should have gone in the first place.
/rant
Sorry, after reading on here how easy it was for a lot of you to order your cars, it was a bloody ordeal for me!
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